Job Title: Admin Executive / Officer Location: K6, Shree Arihant Complex, Reti Bunder Road, Kalher, Bhiwandi, Mumbai Company: Zouk (www.zouk.co.in) About Zouk: Zouk is a modern Indian lifestyle brand offering stylish, functional, and 100% PeTA-approved vegan bags, wallets, and footwear. Proudly Indian, we are on a mission to build an iconic global consumer brand from India. Backed by renowned investors like Stellaris Venture Partners, Titan Capital, and founders of Mamaearth, WOW Skin Science, and Beardo, Zouk has delighted over 350,000+ customers . Our products have been organically featured in popular media including CNBC TV18, ELLE, Cosmopolitan , and shows like Sherni, Majaa Maa, Little Things 3 , and Hush Hush . Role Overview: We are looking for a reliable and detail-oriented Admin Executive to join our team at our Bhiwandi location . The ideal candidate will ensure smooth day-to-day administrative operations of the facility, support warehouse and logistics coordination, and maintain vendor and facility management. Key Responsibilities: Manage daily administrative operations of the warehouse/facility. Oversee office supplies inventory and place orders as needed. Coordinate with vendors, housekeeping, security, and maintenance teams. Handle courier and dispatch management documentation. Assist with basic HR and attendance tracking on-site. Ensure all assets, systems, and utilities are maintained properly. Maintain records and files of invoices, utility bills, and service contracts. Support warehouse and logistics teams with coordination and reporting needs. Handle petty cash and expenses reporting. Coordinate with the head office for administrative needs and compliance. Requirements: HSC Passed 2–4 years of experience in administrative or facility management, preferably in warehouse/logistics environment. Proficient in MS Office (Word, Excel, Email). Strong organizational and coordination skills. Ability to work independently with minimal supervision. Good communication skills in Hindi and English. Basic understanding of compliance and safety protocols is a plus. What We Offer: Opportunity to be part of a fast-growing D2C brand. A collaborative and energetic work culture. Growth and learning in a high-performance team. Competitive compensation. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Application Question(s): Are you okay with Bhiwandi location? What is your current In-hand salary, expected in-hand salary and Notice Period? Experience: Admin: 1 year (Required) Work Location: In person

Job Opening: Store Executive Location: Vega City Mall Mantri Mall Koramangala About Us Zouk is a proudly Indian, modern lifestyle brand that combines tradition with innovation. All our products are 100% PeTA-approved vegan, embodying sustainability and cruelty-free values. We specialize in bags, wallets, and footwear and are on a mission to create an iconic global consumer brand from India. Our journey is backed by Stellaris Venture Partners , Titan Capital (Snapdeal founders) , and the founders of Mamaearth , Wow Skin Science , and Beardo . Zouk has touched over 350,000 happy customers and earned media acclaim from CNBC TV18, ELLE, Cosmopolitan, ET Prime , and YourStory . Our products have been featured in movies and shows like Sherni, Majaa Maa, Little Things 3, Hush Hush , and Bade Acche Lagte Hain 2 . Even global CEOs received our products as gifts during PM Modi's 2021 U.S. visit . Awarded Best Vegan Wallet Brand (PeTA India, 2021) , we’re excited to grow our passionate, innovative team. Your Role: Offline Sales Executive As an Offline Sales Executive, you will drive Zouk’s offline presence, bridging the gap between strategy and execution in a dynamic, fast-paced environment. Key Responsibilities Develop and manage offline sales channels, including retail partnerships and new market opportunities. Handle store operations , including daily management, sales tracking, and customer service. Support in setting up and scaling the Offline Business Channel . Lead and execute strategies to enhance brand visibility and customer engagement. Collaborate with cross-functional teams to align offline sales with overall business objectives. Preferred Qualifications Proven experience managing and running retail stores or offline sales operations. Experience working with a Direct-to-Consumer (D2C) brand is a significant advantage. Why Join Us? Dynamic Growth: Be part of a fast-growing, profitable business in a hyper-growth phase. Impactful Role: Shape the future of offline sales for one of India’s leading D2C brands. Career Acceleration: We are building our core team—rapid career advancement opportunities await. Expert Mentorship: Work directly with IIT-IIM alumni and seasoned founders with over 15 years of industry experience. Vibrant Culture: Learn, grow, and make a difference with a young, passionate team. Join us in shaping the future of Indian lifestyle fashion and making a global impact! Job Type: Full-time Pay: ₹15,000.00 - ₹19,000.00 per month Application Question(s): Our budget is somewhere between 15-19k, are you okay with it? We have opening for 3 locations in Bangalore - Vega City, Koramangala & Mantri Mall. Which location are you interested amongst the 3? What is your notice period? Work Location: In person

Job Title: Admin Executive / Officer Location: K6, Shree Arihant Complex, Reti Bunder Road, Kalher, Bhiwandi, Mumbai Company: Zouk (www.zouk.co.in) About Zouk: Zouk is a modern Indian lifestyle brand offering stylish, functional, and 100% PeTA-approved vegan bags, wallets, and footwear. Proudly Indian, we are on a mission to build an iconic global consumer brand from India. Backed by renowned investors like Stellaris Venture Partners, Titan Capital, and founders of Mamaearth, WOW Skin Science, and Beardo, Zouk has delighted over 350,000+ customers . Our products have been organically featured in popular media including CNBC TV18, ELLE, Cosmopolitan , and shows like Sherni, Majaa Maa, Little Things 3 , and Hush Hush . Role Overview: We are looking for a reliable and detail-oriented Admin Executive to join our team at our Bhiwandi location . The ideal candidate will ensure smooth day-to-day administrative operations of the facility, support warehouse and logistics coordination, and maintain vendor and facility management. Key Responsibilities: Manage daily administrative operations of the warehouse/facility. Oversee office supplies inventory and place orders as needed. Coordinate with vendors, housekeeping, security, and maintenance teams. Handle courier and dispatch management documentation. Assist with basic HR and attendance tracking on-site. Ensure all assets, systems, and utilities are maintained properly. Maintain records and files of invoices, utility bills, and service contracts. Support warehouse and logistics teams with coordination and reporting needs. Handle petty cash and expenses reporting. Coordinate with the head office for administrative needs and compliance. Requirements: HSC Passed 2–4 years of experience in administrative or facility management, preferably in warehouse/logistics environment. Proficient in MS Office (Word, Excel, Email). Strong organizational and coordination skills. Ability to work independently with minimal supervision. Good communication skills in Hindi and English. Basic understanding of compliance and safety protocols is a plus. What We Offer: Opportunity to be part of a fast-growing D2C brand. A collaborative and energetic work culture. Growth and learning in a high-performance team. Competitive compensation. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Application Question(s): What is your current In-hand salary, expected in-hand salary and Notice Period? Experience: Admin: 2 years (Required) Work Location: In person

Job Opportunity: Customer Experience Executive Location: Bhiwandi About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021. Website: www.zouk.co.in About the Role: We are seeking a proactive, customer-centric professional to join our Customer Experience Team . As the voice of our customers, you will play a key role in shaping their journey, ensuring satisfaction, and strengthening brand loyalty. Your contributions will directly impact customer delight and overall brand perception. Key Responsibilities: Promptly respond to customer queries via email, chat, phone, and social media. Address and resolve customer concerns with empathy and efficiency, ensuring positive outcomes. Collaborate with cross-functional teams (logistics, operations, product, tech) to resolve issues seamlessly. Analyze customer feedback to identify common pain points and recommend process improvements. Track and report on key customer experience metrics such as CSAT, NPS, first response time, and resolution time. Handle returns, exchanges, refunds, and escalations in line with company policies and brand tone. Requirements: Graduate in any discipline. 1–3 years of relevant experience in customer service, preferably within a D2C or e-commerce environment. Strong problem-solving skills with an empathetic approach. Ability to manage multiple tasks in a fast-paced, growth-oriented setup. Proficiency in MS Excel. Good to Have: Familiarity with Shopify or other D2C platforms. Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Application Question(s): Do you have 1–3 years of relevant experience in customer service, preferably within a D2C or e-commerce environment? The location is Bhiwandi, are you okay with it? What is your current In-hand salary, expected in-hand salary and Notice Period? Language: English (Required) Work Location: In person

Location : Chembur, Mumbai Department : Human Resources Reports To : Director of HR About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021 Website : www.zouk.co.in About the Role: We are looking for a result-driven and proactive Talent Acquisition Lead to oversee and manage the recruitment function across various levels and departments. The role involves driving hiring strategies, ensuring timely closures, managing stakeholders, and building a robust talent pipeline for the organization’s current and future workforce needs. Key Responsibilities:1. Recruitment Strategy & Planning Develop and execute talent acquisition strategies to meet business hiring needs across functions – Corporate, Retail, Warehouse, and Ecommerce. Collaborate with department heads and business leaders to understand manpower requirements and create hiring plans accordingly. Drive bulk and lateral hiring based on organizational priorities. 2. Sourcing & Selection Lead sourcing efforts through various channels including job portals, social media, internal referrals, and recruitment agencies. Oversee screening, shortlisting, and evaluation of candidates to ensure cultural and functional fit. Manage interview scheduling and coordination with hiring managers and leadership. 3. Stakeholder & Vendor Management Liaise with external recruitment partners, placement consultants, and agencies to ensure quality and timely delivery of profiles. Coordinate with internal stakeholders to streamline the recruitment process and improve the candidate experience. 4. Process Excellence & Compliance Ensure adherence to company recruitment policies and compliance with statutory norms during the hiring process. Conduct Background Verification (BGV) and reference checks for all selected candidates. Maintain data accuracy on recruitment trackers, reports, and dashboards. 5. Employer Branding & Candidate Experience Enhance the organization's employer brand through creative hiring campaigns and participation in job fairs and campus drives. Focus on delivering an exceptional candidate experience throughout the recruitment cycle. 6. Team Management & Reporting Lead, coach, and mentor the recruitment team for enhanced productivity and process adherence. Present regular hiring status, pipeline, and TAT reports to HR and business leadership. Key Requirements: Qualification: Bachelor’s Degree in Human Resources, Business Administration, or a related field. Experience: 6+ years in Talent Acquisition with a proven track record of leading end-to-end recruitment cycles. Industry Exposure: Retail, Ecommerce, Manufacturing, Fashion, or similar sectors preferred. Proficient in using ATS/HRMS platforms, Google Sheets/Forms, and MIS reporting. Excellent communication, stakeholder management, and negotiation skills. Ability to handle bulk and niche hiring requirements under tight timelines. What We Offer: Leadership role with complete ownership of recruitment function. Opportunity to shape the talent strategy of a growing organization. Collaborative, dynamic, and fast-paced work environment Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,000,000.00 per year Schedule: Day shift Application Question(s): Have you handled both bulk and lateral hiring in your previous roles? Do you have experience in managing end-to-end recruitment for multiple departments (such as Corporate, Retail, Warehouse, Ecommerce)? Have you been involved in employer branding initiatives such as job fairs, campus hiring, or social media hiring campaigns? What is your current CTC, Expected CTC and Notice Period? Experience: Talent acquisition: 6 years (Required) Team management: 3 years (Required) Language: English (Required) Work Location: In person

Location : Chembur, Mumbai Department : Human Resources Reports To : Director of HR About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021 Website : www.zouk.co.in About the Role: We are looking for a seasoned and dynamic Lead - Human Resources who will be responsible for handling critical HR operations such as onboarding, induction, background verification (BGV), reference checks, employee engagement, HR policy implementation, and employee life cycle management across multiple business units including Corporate, Retail, and Warehousing. Key Responsibilities:1. HR Operations & Compliance Oversee end-to-end onboarding and induction processes to ensure a smooth experience for new hires across all verticals (B2B, B2C, Ecommerce, Retail, Warehouse). Handle Background Verification (BGV) and reference checks as per company policy. Develop, implement, and monitor HR policies ensuring compliance and consistency across locations. Manage HR life cycle activities from onboarding to exit formalities. 2. HR Business Partnering Collaborate with management and stakeholders to align HR strategies with organizational objectives. Provide HRBP support to functional and business heads to enhance engagement, productivity, and performance. Address and resolve employee grievances and workplace issues effectively. 3. Employee Engagement & Culture Development Plan and execute employee engagement initiatives such as Fun Fridays, festive events, birthday celebrations, and team-building activities for corporate, retail, warehouse, and distribution teams PAN India. Drive cultural development programs to foster motivation, inclusiveness, and a positive work environment. 4. Performance & Policy Management Implement and monitor performance management systems, including KRA development and appraisal processes. Ensure consistent execution of HR policies and procedures across departments. 5. HR Documentation & Reporting Maintain and update HR records including onboarding documentation, BGV reports, induction schedules, and engagement plans. Prepare regular HR MIS reports and dashboards for review by senior management. 6. Team Leadership Mentor and guide the HR team, ensuring process adherence and skill enhancement. Foster team collaboration to achieve HR departmental goals. Key Requirements: Qualification: Bachelor's Degree in Commerce or relevant discipline; Diploma in Administrative Services is a plus. Experience: 6+ years of HR experience with focus on HR operations, onboarding, induction, BGV, reference checks, employee engagement, and policy management. Industry Exposure: Retail, Ecommerce, Fashion, Furniture, Manufacturing preferred. Strong command over HRMS tools, Google Sheets/Forms, and report generation. Excellent interpersonal skills with the ability to manage stakeholders at various levels. What We Offer: Leadership role with end-to-end ownership of HR operations. Opportunity to drive employee-centric initiatives across multiple business verticals. An inclusive, collaborative, and growth-oriented work environment. Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,000,000.00 per year Schedule: Day shift Application Question(s): Do you have a minimum of 6 years of experience in handling HR operations and employee lifecycle management? Have you implemented or monitored HR policies and procedures across an organization? Have you worked as an HR Business Partner, collaborating with senior management and department heads? Do you have experience in handling grievance management and resolving employee workplace issues? Have you designed or executed employee engagement activities (e.g., Fun Fridays, festive events, birthday celebrations) across multiple locations? Are you familiar with performance management systems, including KRA setting and appraisal processes? Experience: Human resources: 6 years (Required) Team management: 3 years (Required) Work Location: In person

Location : Chembur, Mumbai Department : Human Resources Reports To : Director of HR About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021 Website : www.zouk.co.in About the Role: We are looking for a result-driven and proactive Talent Acquisition Lead to oversee and manage the recruitment function across various levels and departments. The role involves driving hiring strategies, ensuring timely closures, managing stakeholders, and building a robust talent pipeline for the organization’s current and future workforce needs. Key Responsibilities: 1. Recruitment Strategy & Planning Develop and execute talent acquisition strategies to meet business hiring needs across functions – Corporate, Retail, Warehouse, and Ecommerce. Collaborate with department heads and business leaders to understand manpower requirements and create hiring plans accordingly. Drive bulk and lateral hiring based on organizational priorities. 2. Sourcing & Selection Lead sourcing efforts through various channels including job portals, social media, internal referrals, and recruitment agencies. Oversee screening, shortlisting, and evaluation of candidates to ensure cultural and functional fit. Manage interview scheduling and coordination with hiring managers and leadership. 3. Stakeholder & Vendor Management Liaise with external recruitment partners, placement consultants, and agencies to ensure quality and timely delivery of profiles. Coordinate with internal stakeholders to streamline the recruitment process and improve the candidate experience. 4. Process Excellence & Compliance Ensure adherence to company recruitment policies and compliance with statutory norms during the hiring process. Conduct Background Verification (BGV) and reference checks for all selected candidates. Maintain data accuracy on recruitment trackers, reports, and dashboards. 5. Employer Branding & Candidate Experience Enhance the organization's employer brand through creative hiring campaigns and participation in job fairs and campus drives. Focus on delivering an exceptional candidate experience throughout the recruitment cycle. 6. Team Management & Reporting Lead, coach, and mentor the recruitment team for enhanced productivity and process adherence. Present regular hiring status, pipeline, and TAT reports to HR and business leadership. Key Requirements: Qualification: Bachelor’s Degree in Human Resources, Business Administration, or a related field. Experience: 6+ years in Talent Acquisition with a proven track record of leading end-to-end recruitment cycles. Industry Exposure: Retail, Ecommerce, Manufacturing, Fashion, or similar sectors preferred. Proficient in using ATS/HRMS platforms, Google Sheets/Forms, and MIS reporting. Excellent communication, stakeholder management, and negotiation skills. Ability to handle bulk and niche hiring requirements under tight timelines. What We Offer: Leadership role with complete ownership of recruitment function. Opportunity to shape the talent strategy of a growing organization. Collaborative, dynamic, and fast-paced work environment Show more Show less

Location : Chembur, Mumbai Department : Human Resources Reports To: Director of HR About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021 Website : www.zouk.co.in About the Role: We are looking for a result-driven and proactive Talent Acquisition Lead to oversee and manage the recruitment function across various levels and departments. The role involves driving hiring strategies, ensuring timely closures, managing stakeholders, and building a robust talent pipeline for the organization’s current and future workforce needs. Key Responsibilities: 1. Recruitment Strategy & Planning Develop and execute talent acquisition strategies to meet business hiring needs across functions – Corporate, Retail, Warehouse, and Ecommerce. Collaborate with department heads and business leaders to understand manpower requirements and create hiring plans accordingly. Drive bulk and lateral hiring based on organizational priorities. 2. Sourcing & Selection Lead sourcing efforts through various channels including job portals, social media, internal referrals, and recruitment agencies. Oversee screening, shortlisting, and evaluation of candidates to ensure cultural and functional fit. Manage interview scheduling and coordination with hiring managers and leadership. 3. Stakeholder & Vendor Management Liaise with external recruitment partners, placement consultants, and agencies to ensure quality and timely delivery of profiles. Coordinate with internal stakeholders to streamline the recruitment process and improve the candidate experience. 4. Process Excellence & Compliance Ensure adherence to company recruitment policies and compliance with statutory norms during the hiring process. Conduct Background Verification (BGV) and reference checks for all selected candidates. Maintain data accuracy on recruitment trackers, reports, and dashboards. 5. Employer Branding & Candidate Experience Enhance the organization's employer brand through creative hiring campaigns and participation in job fairs and campus drives. Focus on delivering an exceptional candidate experience throughout the recruitment cycle. 6. Team Management & Reporting Lead, coach, and mentor the recruitment team for enhanced productivity and process adherence. Present regular hiring status, pipeline, and TAT reports to HR and business leadership. Key Requirements: Qualification: Bachelor’s Degree in Human Resources, Business Administration, or a related field. Experience: 6+ years in Talent Acquisition with a proven track record of leading end-to-end recruitment cycles. Industry Exposure: Retail, Ecommerce, Manufacturing, Fashion, or similar sectors preferred. Proficient in using ATS/HRMS platforms, Google Sheets/Forms, and MIS reporting. Excellent communication, stakeholder management, and negotiation skills. Ability to handle bulk and niche hiring requirements under tight timelines. What We Offer: Leadership role with complete ownership of recruitment function. Opportunity to shape the talent strategy of a growing organization. Collaborative, dynamic, and fast-paced work environment Show more Show less

Job Opportunity: Customer Experience Executive Location: Bhiwandi About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in the bags, wallets, and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal) and the founders of Mamaearth, Wow Skin Science & Beardo. Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 350,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021. Website: www.zouk.co.in About the Role: We are seeking a proactive, customer-centric professional to join our Customer Experience Team . As the voice of our customers, you will play a key role in shaping their journey, ensuring satisfaction, and strengthening brand loyalty. Your contributions will directly impact customer delight and overall brand perception. Key Responsibilities: Promptly respond to customer queries via email, chat, phone, and social media. Address and resolve customer concerns with empathy and efficiency, ensuring positive outcomes. Collaborate with cross-functional teams (logistics, operations, product, tech) to resolve issues seamlessly. Analyze customer feedback to identify common pain points and recommend process improvements. Track and report on key customer experience metrics such as CSAT, NPS, first response time, and resolution time. Handle returns, exchanges, refunds, and escalations in line with company policies and brand tone. Requirements: Graduate in any discipline. 1–3 years of relevant experience in customer service, preferably within a D2C or e-commerce environment. Strong problem-solving skills with an empathetic approach. Ability to manage multiple tasks in a fast-paced, growth-oriented setup. Proficiency in MS Excel. Good to Have: Familiarity with Shopify or other D2C platforms.