Store Executive for Jewellery outlet

Job Summary:

As a Store Executive in a high-end jewellery showroom, you will be responsible for delivering a

superior customer experience through in-store assistance, product recommendations, and proactive

sales initiatives including sales calling. You will support daily store operations, help drive footfall,

and build long-term relationships with clients. The role demands excellent communication skills,

attention to detail, and a customer-centric approach.

Key Responsibilities:

1. Sales & Customer Service:

 Welcome and engage customers visiting the showroom.

 Understand individual customer preferences and recommend suitable jewellery pieces (gold,

diamond, platinum, silver).

 Explain jewellery specifications – karat, certification, stone quality, pricing, and offers.

 Ensure smooth sales conversions, handle objections, and follow up as needed.

 Promote ongoing store offers, loyalty programs, and festive schemes.

2. Sales Calling / Tele calling (Outbound):

 Call existing and prospective customers to inform them about new collections, promotions,

events, and festive offers.

 Follow up on leads, enquiries, and pending quotations.

 Schedule appointments or showroom visits via phone/SMS/WhatsApp.

 Maintain a customer calling database/CRM system, with proper follow-up tracking.

 Record call outcomes and report daily call activity to the store manager.

 Handle inbound calls professionally and provide accurate product/store information.

3. Store Operations & Inventory:

 Assist in stock arrangement, jewellery display setup, and regular cleaning of counters.

 Handle jewellery items with care and ensure all pieces are securely tagged and placed.

 Participate in daily opening/closing stock counts and coordinate with inventory team.

 Ensure compliance with all SOPs regarding security, hygiene, and customer service.

4. Billing & Documentation:

 Operate the billing system and prepare accurate invoices.

 Maintain sales documentation, customer KYC, and transaction records.

 Issue warranties, certificates of authenticity, and tax invoices.

5. CRM & Customer Retention:

 Develop strong client relationships through personalised service and timely follow-ups.

 Maintain updated records of birthdays, anniversaries, and preferences for gifting

suggestions or campaigns.

 Coordinate post-sale services like resizing, repolishing, exchanges, or repairs.

6. Team Support & Reporting:

 Collaborate with team members to meet daily and monthly sales targets.

 Attend internal meetings, product training, and promotional briefings.

 Share customer feedback, complaints, or suggestions with management.

Required Skills & Qualifications:

 Education: Minimum HSC; Graduate preferred.

 Experience: 1–3 years in retail, jewellery, tele calling, or customer service roles.

 Languages: Fluent in English, Hindi, and Marathi (preferred).

 Core Skills:

o Excellent verbal communication and persuasion skills.

o Basic jewellery knowledge (gold purity, diamond grading, hallmarking, etc.).

o Ability to make confident and courteous sales calls.

o Familiarity with CRM software or Excel for maintaining calling lists.

o Strong organisational and interpersonal abilities.

o High level of honesty and customer confidentiality.

Compensation & Benefits:

 Salary Range: ₹15,000 – ₹30,000/month (depending on experience)

 Incentives: Monthly sales commissions, calling performance bonuses

 Other Benefits: Diwali/festive bonuses, uniforms, and training

 Leave Policy: Weekly off on Monday, leave as per company norms

Preferred Candidate Profile:

 Experience in a branded jewellery outlet (e.g., Tanishq, Kalyan, Malabar, TBZ, etc.)

 Comfortable making a minimum number of daily customer calls (e.g., 40–60)

 Knowledge of jewellery trends, gifting patterns, and festive buying behaviour in Mumbai

 Local candidates preferred due to store timings and commuting needs

Job Type: Full-time

Pay: ₹10,098.69 - ₹34,601.50 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location: In person