Sr. Customer Care Executive

5 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Cloudphysician – Sr. Customer Care Executive (Email/Chat – US Process) Location: Ganganagar, Bengaluru | Work Mode: Onsite Shift Timing: Rotational (7AM–7PM & 7PM–7AM, 12-hour shifts) – 19 shifts/month Work Days: Monday to Friday Interview Mode: Face-to-Face (2 Rounds) Joining: Immediate to max 15 days 👩‍⚕️ Role Overview As a Senior Customer Care Executive , you will support the US medical prescription process via email, chat, and calls . This non-voice role requires experience in healthcare customer service with a strong focus on compliance, empathy, and patient-centric support. 📝 Key Responsibilities Manage prescription-related queries via email, chat, and occasional inbound/outbound calls. Ensure compliance with US healthcare standards (e.g., HIPAA). Handle escalations, resolve issues, and follow up to ensure resolution. Maintain accurate and secure patient data. Collaborate with cross-functional teams to ensure service quality. Ensure timely, professional, and empathetic communication with patients and providers. ✅ Key Requirements 3–5 years of non-voice customer support experience, preferably in healthcare/medical domains. Excellent written and verbal communication skills. Proficiency in handling US-based healthcare support. Strong problem-solving and analytical skills. 🎯 Preferred Qualifications Experience in telemedicine, online pharmacies, or US healthcare processes. Familiarity with e-prescriptions, insurance claims, and prior authorization. Knowledge of US pharmacy networks. Ability to work in a fast-paced and regulated healthcare setting. Skills: chat,communication skills,analytical skills,healthcare compliance,problem-solving,communication,empathy,customer support,email,customer care,us healthcare,prescription,customer,healthcare Show more Show less

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