Sr. Customer Care Executive

Job Title: Sr. Customer Support Associate Background: We require mid-range profile with banking customer experience. Min 2 years work experience is required from same field. Female is much preferred if not we can go ahead with others too. He/she should be good in handling customer escalations through call. Key Responsibility · Take care of incoming phone calls and customer complaint mails around the products and handle the first level problem solving over the phones/mails. · Must handle customer review and respond effectively and efficiently across various portals who gives us access to respond to the customers directly. · Competent in working with cross functional domains (Warehouse-Finance-Logistics) to get the reverse pick up done from the customer end and then with the warehouse team to ensure the product returns within the TAT · Work closely with service team to understand & intimate the customer about the issues · Generate weekly & monthly reports and suggest action based on that · Will be measured on the positive reviews generated online post solving consumer queries. Maintain track of the reviews Skills & Abilities · Good Oral & Written Communication Skills to interact with customers. · Good knowledge of MS Office (Word, ppt & Excel). Excel skills are very critical · Must have good business acumen. · Good convincing skills Qualification & Experience · Preferably someone from technical background (B.tech, BCA would be added advantage) · Preferred sectors (Consumer Electronics, IT, Banking) · Should be staying in Gurgaon (preferable) · Minimum 2 years of Hands on experience in customer care department Salary & Location · 3.6 LPA to 4.0 LPA CTC · Gurgaon Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person