Spa Manager

Job Title: Spa Manager

Location: Ahmedabad,Gujarat
Reports To: Area Manager / Cluster Head
Department: Operations

About ODE Spa Wellness

ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury.

Job Summary:

As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives.

Key Responsibilities:Operational Management

• Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction.
• Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards.
• Handle client complaints or service issues professionally and promptly.

Sales & Revenue Generation

• Drive and achieve assigned monthly sales targets (services, memberships, and retail).
• Upsell spa packages, loyalty programs, and retail products to walk-in clients and members.
• Collaborate with the marketing team to execute local promotions and campaigns.
• Track, analyze, and report on sales performance and suggest corrective actions where needed.

Staff Management

• Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff.
• Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs.
• Ensure all employees follow service protocols and grooming standards.

Client Experience & Retention

• Maintain high customer satisfaction scores by ensuring consistent service delivery.
• Build and nurture client relationships for repeat business and referrals.
• Address and resolve customer concerns with empathy and professionalism.

Inventory & Reporting

• Maintain optimum stock levels for spa consumables and retail products.
• Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns.

Key Performance Indicators (KPIs):

• Achievement of monthly sales targets (services + retail).
• Client satisfaction & retention rate.
• Inventory and cost control efficiency.
• Staff performance and adherence to SOPs.

Requirements:

• Bachelor’s degree or diploma in Hospitality/Wellness Management preferred.
• Minimum 3-5 years of experience in spa or wellness management.
• Strong leadership, team management, and customer service skills.
• Proven track record of achieving sales targets and driving business.
• Knowledge of spa treatments, wellness trends, and retail product lines.
• Proficiency in POS/CRM software; experience with spa management systems preferred.

Compensation & Benefits:

• Competitive salary with performance-based incentives.
• Staff discounts on treatments and products.
• Opportunities for professional growth and training.

Job Type: Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person