Software Support Engineer

Job Title: Software Support Engineer (Male)
Company: Ferax Technologies Pvt Ltd
Location: Opp. Federal Bank, Kurisummoodu, Changanacherry, Kottayam, Kerala
Job Type: Full-Time
Salary: ₹12,000 – ₹30,000 per month

Job Summary:

Ferax Technologies Pvt Ltd is seeking a Software Support Engineer to join our team in Changanacherry, Kottayam. If you have a passion for solving technical issues, providing outstanding customer service, and helping clients succeed with software, this role is for you!

You will play a vital role in delivering software demos, training users, offering technical support, and ensuring the smooth usage of our ERP products.

Key Responsibilities:

1. Software Demo & Training

• Deliver online and in-person demonstrations of ERP software.
• Conduct user training sessions to ensure proper software utilization.

2. Customer Support & Troubleshooting

• Handle software-related inquiries via phone, email, or remote sessions.
• Diagnose and resolve technical issues.
• Identify and report software bugs to the development team.

3. Documentation & Reporting

• Maintain detailed records of customer interactions and solutions.
• Update support documentation, FAQs, and training materials.

4. Software Updates & Issue Escalation

• Assist clients with software updates, patches, and integrations.
• Escalate unresolved issues to relevant teams and ensure follow-up.

5. Feedback & Continuous Improvement

• Gather user feedback to help enhance the product and support processes.
• Continuously improve knowledge of software features and support protocols.

6. Outreach & Customer Interaction

• Communicate with customers about new products or services.
• Address software-related queries in a clear and professional manner.

7. Excel Work & Data Management

• Input and manage customer data in spreadsheets and software databases.
• Support with database imports when needed.

Requirements:

• Experience: Minimum 1 year in software technical support.
• Education: B.Tech, B.Sc Computer Science, BCA, or MCA preferred.
• Skills:
• Proficiency in Microsoft Office.
• Strong analytical and problem-solving abilities.
• Effective communication in English and Malayalam (Hindi & Tamil is a plus).
• Customer-focused attitude and strong interpersonal skills.
• Ability to multitask, prioritize, and manage under pressure.
• Willingness to travel across Kerala for on-site support (Male candidates preferred).
• Immediate joiners preferred.

How to Apply:

Ready to make an impact?
Send your resume to: career@ferax.in
Or call: +91 9495081177 for more information.

Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Changanacheri, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• software support: 1 year (Required)

Language:

• Malayalam (Required)
• English (Required)
• Hindi (Preferred)
• Tamil (Preferred)

Location:

• Changanacheri, Kerala (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person