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Cognizant
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SME-Pricing Ops

SME-Pricing Ops

Cognizant

4 - 5 years

5 - 12 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

bpo erp sap oracle analytical software verbal communication interpersonal skills process improvement salesforce strong interpersonal skills erp systems environment operations interpretation written communication compliance english pricing communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Subject Matter Expert (SME) for Pricing Operations plays a critical role in ensuring the accuracy, efficiency, and compliance of all pricing-related activities within our BPO services. This individual will be the go-to expert for complex pricing inquiries, process adherence, and continuous improvement initiatives. They will be responsible for maintaining a deep understanding of client-specific pricing models, market dynamics, and operational best practices to support our clients' business objectives.

Key Responsibilities:

Pricing Process Expertise:

Serve as the primary point of contact and expert for all pricing-related processes, policies, and systems.
Maintain an in-depth understanding of various pricing models (e.g., cost-plus, value-based, competitive, subscription, transactional) and their application within client contracts.
Interpret complex pricing agreements, terms, and conditions to ensure accurate setup and execution.
Provide expert guidance and support to the pricing operations team on challenging scenarios and exceptions.

Issue Resolution & Escalation:

Investigate and resolve complex pricing discrepancies, billing errors, and system issues efficiently and accurately.
Collaborate with internal teams (e.g., Sales, Finance, IT, Client Services) and client stakeholders to resolve escalated pricing challenges.
Document solutions and ensure preventive measures are implemented for recurring issues.

Training & Knowledge Management:

Develop, update, and deliver comprehensive training materials and sessions for new hires and existing team members on pricing processes, tools, and client-specific nuances.
Act as a mentor to junior team members, providing coaching and performance feedback.
Create and maintain knowledge base articles, standard operating procedures (SOPs), and best practices related to pricing operations.

Process Improvement & Optimization:

Identify opportunities for process automation, standardization, and efficiency improvements within pricing operations.
Participate in and lead continuous improvement initiatives (e.g., Lean, Six Sigma methodologies) to enhance operational performance and reduce errors.
Recommend system enhancements or tool improvements to streamline pricing workflows.

Quality Assurance & Compliance:

Perform regular audits and quality checks of pricing setups and transactions to ensure accuracy and adherence to client contracts and internal policies.
Ensure compliance with all relevant regulatory requirements and client-specific compliance frameworks related to pricing.
Assist in defining and implementing quality control measures for pricing output.

Reporting & Analysis (As required):

Support the generation of pricing-related reports and analyses as needed.
Provide insights based on pricing data to support decision-making and identify trends.

Client Interaction (as required):

Engage with client representatives on specific pricing challenges or process clarifications, representing the BPO's expertise and commitment to service.

Qualifications:

Education: Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
Experience:

3-5 years of experience in pricing operations, finance operations, order-to-cash, or a similar role, preferably within a BPO environment.
Demonstrable experience working with complex pricing models and contract interpretation.
Proven track record of resolving complex operational issues
Experience with ERP systems (e.g., SAP, Oracle, Salesforce) and pricing software is highly desirable
Exceptional analytical and problem-solving skills with a strong attention to detail.
Excellent verbal and written communication skills in English, with the ability to articulate complex information clearly and concisely.
Strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.
Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

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SME-Pricing Ops