Responsibilities: Provide technical support to bank customers by troubleshooting and resolving issues related to our products and services. Respond to support requests via phone, email, chat, and ticketing systems, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Collaborate with cross-functional teams, including development, QA, and operations, to address and resolve complex technical problems. Utilize tools such as Kibana, Firebase Crashlytics, Mixpanel, and Postman to diagnose issues, monitor performance, and analyze data. Develop and maintain knowledge of the company's products, services, and technical infrastructure to provide accurate and effective support. Create and maintain detailed documentation of troubleshooting procedures, common issues, and resolutions to improve the efficiency of the support process. Participate in ongoing training and professional development to stay current with industry trends and advancements in technology. Identify recurring issues and collaborate with the development team to drive improvements and reduce support incidents. Escalate complex or unresolved issues to appropriate team members or management as needed. Participate in on-call activities. Monitor dashboards. Prepare reports. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. 5+ years of experience in a technical support role for applications, specifically in the banking sector with a focus on card transactions. Hands-on experience in using Jira Service Management. Proficiency in using Kibana, Firebase Crashlytics, Mixpanel, and Postman for troubleshooting, monitoring, and data analysis. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively. Strong customer service skills and a commitment to delivering high-quality support. Familiarity with ITIL or other ITSM frameworks.

Exp- 7+yrs Location: Bangalore Key Responsibilities: Plan, execute, and deliver multiple projects simultaneously while ensuring quality, scope, and timelines are met. Lead Agile ceremonies including daily stand-ups, sprint planning, and retrospective meetings . Utilize Jira for sprint tracking, issue management, and reporting. Collaborate with cross-functional teams including development, QA, DevOps, and product stakeholders. Manage resource allocation, task delegation, and risk mitigation strategies. Drive and manage cloud migration projects ensuring minimal downtime and performance continuity. Maintain clear project documentation and provide regular updates to stakeholders. Foster a culture of continuous improvement and team accountability. Required Skills and Qualifications: 5+ years of experience in project management , preferably in a tech or software development environment. Proven experience in Agile/Scrum frameworks . Proficient in Jira and other project management tools. Experience leading retrospective meetings and driving actionable outcomes. Hands-on experience managing cloud migration projects (AWS, Azure, or GCP). Strong communication, leadership, and interpersonal skills. Ability to manage 12+ team members effectively. Strong time management and organizational skills. Regards Chhavi

Technology skills: Knowledge of building RESTful APIs using Python, Django ORM, SQLAlchemy & FastAPI or Flask. Excellent python coding skills & understanding of python best practices (PEP8) & fundamental design principles behind scalable applications. Familiar with testing tools like pytest , locust, hypothesis. Understanding of PostgreSQL, MySQL . Knowledge of ORM (object-relational mapping). In depth understand of docker , git , GitHub & GitHub actions. Experience in backend related Azure cloud components such as Web app, Functions etc. Good understanding of DB Design Principles and Optimization. Working knowledge of Sequelize/Waterline ORM is good to have. Expertise in: Strong foundation in data structures & algorithms. Strong experience in code versioning using Git (or alike), maintaining one modularized code base for multiple deployments, automation using CI/CD pipelines. Experience in working in Agile environment. You should have at least 5 years of experience working in distributed/cloud-based environment. Experience in microservice architecture, domain driven design & building RESTful services. Experience in internal aspects of run time environments, complex libraries/dependencies, docker containerization. Guide & mentor team to make right technology choices. Challenges status quo with an owners mindset of what can break & think of proactively fixing. You have bias for action & make right trade-offs between engineering design & solving business needs. Skilled with common front-end technologies such as HTML, CSS, JS, TypeScript. Few skills in addition that will make you stand out Experience in mentoring/managing junior team members & developing their skills. Experience working with data scientists & helping put machine learning solutions into production. Contributions to OSS or Stackoverflow.

Job Title: Technical Recruiter Location: Gurgaon, Sector 67 (5 Days WFO) Experience: 3+ Years Availability: Immediate Joiners Preferred About StatusNeo: At StatusNeo , we drive digital transformation for global clients, blending technology and innovation. We are seeking a Technical Recruiter who thrives in a fast-paced environment, understands tech roles, and can identify top talent. Role & Responsibilities: End-to-End Recruitment: Manage the complete hiring lifecycle, from sourcing to onboarding. Technical Hiring: Focus on hiring for roles in software development, cloud, data engineering, and digital transformation. Talent Sourcing: Use job portals, social media, referrals, and networks to attract top talent. Stakeholder Management: Collaborate with hiring managers to understand hiring needs and align recruitment strategies. Screening & Assessment: Conduct initial screenings, evaluate candidates technical skills, and schedule interviews. Candidate Engagement: Ensure a positive candidate experience through seamless communication. Market Research: Stay updated on industry trends and hiring practices. Reporting: Maintain recruitment dashboards and generate hiring reports. Requirements: Bachelor’s degree in HR, IT, Business, or a related field. Proven experience in IT/Technical Recruitment with a strong understanding of tech roles and terminologies. Hands-on experience with ATS tools and job portals. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and manage multiple positions. Strong analytical and decision-making skills. Experience in domestic and international hiring is a plus. Why Join StatusNeo? Dynamic and inclusive work culture Growth opportunities and skill development Exposure to cutting-edge technologies and digital transformation projects