633 Shrinkage Jobs - Page 10

Roles and Responsibilities Manage a team of customer service representatives to achieve daily targets and goals. Oversee the entire inbound process, ensuring efficient handling of customer queries and issues. Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. Analyze AHT metrics to optimize team performance and identify areas for improvement. Ensure compliance with BPO standards, policies, and procedures.

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Delhi/ Gurgaon. Note:- Candidate should be willing to join/ relocate anywhere in Delhi/ Gurgaon. Candidate should not have appeared for interview within last Six months at any location for any position

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Opening for Team Leader for BPO - Agrochemical Experience Required 2-3years in Agrochemical farming or agriculturally based BPO Prior experience managing a Headcount of 80+ sales officers, field agents, or tele sales Preferred background- working experience in Agrochemical farming or agricultural based BPO 6 days working Excellent verbal skills basic English & Fluent Hindi + regional languages Lead, mentor & supervise a sales team to ensure they meet targets Develop and implement outbound/field sales strategies across dealer and farmer networks Set sales quotas, monitor performance, and conduct regular reviews Coordinate lead generation, order processing, logistics, and payments Provide technical support: product usage, safety, application guidance for pesticides/fertilizers Liaise between sales, marketing, production, and quality teams Prepare and present sales reports, forecasts, market insights, and competitor analysis To Apply: Send resume to preeti@mounttalent.com Contact Number - 8527714488 Location: Noida

Roles and Responsibilities Manage a team of travel agents to achieve sales targets and provide excellent customer service. Handle international ticketing, airline process, US process, aviation, shrinkage, and tourism queries. Ensure timely resolution of passenger complaints and issues related to travel bookings. Oversee Amadeus, Galileo systems for efficient processing of international tickets. Monitor team performance metrics such as productivity, quality standards, and attrition rates. Contact - 9594690866 (Neelam Shah) neelam.shahu@teleperformance.com

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a set of employee benefits and engagement activities. Designation Operations Manager Role Objective Complete oversight of Operations, Training and Compliance for the aligned teams. Essential Duties and Responsibilities: Manage the FCC inventory for aligned clients. Work towards a resolution to reduce the return rate and increase completion%. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. robust Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage and maintain shrinkage and attrition within organization defined goals. Ensuring and driving adherence of company policies along with Compliance. Inter-department and Intra-department coordination with multiple stakeholders. Skills Required: Should have thorough understanding front end RCM process, Identify and implement strategies for Process improvement, Must be able to Ensure timely delivery of assigned projects/reports, Ensuring and driving adherence of company policies along with Compliance, Inter-department and Intra-department co-ordination with multiple stake holders, Initiatives for productivity and quality improvement, Should have excellent Analytical & and proficiency with MS Word, Excel, and PowerPoint.Should have excellent communication, personal, Interpersonal and Presentation skills Must have excellent knowledge of RCM functions Good to have exposure towards edit, rejects, CCR and DNFB and other KPI's of the project, Should have good People management & decision-making skills. Pre requisite : Should have ability to drive action plans & strategies Should have knowledge of Capacity & Inventory management Should be able to drive results to achieve Business Metrics Ensuring timely delivery of projects/reports Ensuring and driving adherence of company policies along with Compliance Controlling Absenteeism and Attrition within Organization defined goals Initiatives for Productivity and Quality Improvement Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. DesignationOperations Manager Role ObjectiveComplete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage and maintain shrinkage and attrition within organization defined goals. Ensuring and driving adherence of company policies along with Compliance. Inter-department and Intra-department coordination with multiple stakeholders. Certification N.A. Skills Required : Should have ability to manage span of 100+ FTEs Day to Day AR Follow up Operations. Should have excellent Analytical & decision-making skillsShould have excellent communication, personal, Interpersonal and Presentation skills Candidate should be Self-Driven with People Leader and Result Oriented skills Should be able to Identify & Implement strategies for Process Improvement Should be able to identify process trends, and proposing solutions Should have Inter-department and Intra-department coordination with multiple stakeholders Skills to improve Collections and Reduce AR Pre requisite : Should have ability to drive action plans & strategies Should have thorough understanding of AR follow up and Denials Management Should have knowledge of Capacity & Inventory management Should be able to drive results to achieve Business Metrics Ensuring timely delivery of projects/reports Ensuring and driving adherence of company policies along with Compliance Controlling Absenteeism and Attrition within Organization defined goals Initiatives for Productivity and Quality Improvement Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Job Summary: We are seeking an experienced and skilled Team Leader to lead our team in providing exceptional support to our organization. The successful candidate will be responsible for supervising and guiding team leaders ensuring efficient operations, and driving process improvements Key Responsibilities: Lead and manage frontline team members, providing guidance and support Oversee daily operations, ensuring tasks are completed accurately and efficiently Create and maintain reports, dashboards, and presentations Monitor and report on team performance, identifying areas for development Collaborate with other departments to ensure seamless operations Support agents by developing procedures to reduce errors Send daily EOD summary to the clients describing performance summary Analyze data and provide insights to inform business decisions Requirements: Leadership and team management skills Excellent communication, problem-solving, and analytical skills Proficient level required in G Suite Ability to work in a fast-paced environment and adapt to changing priorities Strong attention to detail and organizational skills Experience with process improvement and implementation Thanks Regards Richa Gupta 9901595457 richa.gupta@telusinternational.com

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in controlling attrition rates through effective people management practices. Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. . Excellent communication skills with ability to lead a team effectively.

Should be working as TL / AM / DM on papers for Global Insurance process (Prefer P&C) Min FTE should be 10 Excellent communication skills comfortable working with rotational (US) shifts

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are seeking a Junior Department Manager to join our team at Reliance Retail. This full-time position is located in Nandurbar - Maharashtra The Department Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives. JOB DESCRIPTION Job Role: Store Operations Job Position: Department Manager Value Stream: Retail Operations Function: Store Operations Location: Nandurbar - Maharashtra KEY RESPONSIBILITIES AND KPIs OF THE ROLE Responsibilities (To be adapted as per the level) Achieve revenue, gross margin Control inventory level and shrinkage Adhere to Mockshop guidelines 100% SOP Implementation Statutory Compliance KPIs Achieve AOP SOP Implementation and Adherence in department. People Management Inventory control Competition update Financial Planning & Budgeting Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF) Increase margins and minimize expenses Control shrinkage Achieve higher average transaction value per customer People Management Control Attrition Product knowledge, brand differentiation Optimize manpower resource for category Functional and behavioral training Update category and store associates on latest development in new product/brands and presentation/selling technique Policies, Processes & Procedures SOP Implementation and Adherence in department Achieve targeted ATS(Available to Ship) and Conversion Mystery Shopping Findings and Improvement Gather consumer data for feedback Adhere to Mockshop guidelines OPERATING NETWORK Key Interactions: Internal Subordinates Within the Function Outside the Function Customer Sales Associate(CSA) House Keeping Team Support Function Security & Loss Prevention Team External External Interface (Outside RIL) Vendors External Brand Supervisor Education Qualifications: Graduation Experience: Min 2 Yrs Experience Functional / Behavioral competencies required to execute the role FUNCTIONAL COMPETENCIES Ability to work under pressure Number proficiency Customer Centricity Microsoft Excel Knowledge BEHAVIORAL COMPETENCIES Good communication skills Analytical & Presentation Skills Possible Next Role Movement: Store Manager In Training

Hiring for Team lead International process Experience is Mandate Team Leader Roles and Responsibilities Lets dive deeper into the roles and responsibilities of team leaders in different sectors. Team Leader Roles and Responsibilities in BPO In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction. Key Responsibilities: Monitoring daily operations and KPIs (Key Performance Indicators) Coaching team members to improve customer interactions Managing escalations and resolving complex issues Conducting training sessions for new hires Ensuring adherence to company policies and client requirements Team Leader Roles and Responsibilities in Software Development In the world of software development, team leaders manage technical projects and foster collaboration. Key Responsibilities: Allocating tasks based on team members expertise Reviewing code and ensuring adherence to quality standards Coordinating with cross-functional teams. report creation. Keeping projects on track by managing timelines and budgets Staying updated on emerging technologies and implementing best practices. Email: ramya.ramya1@teleperformancedibs.com Ph No: 8050980644 Best regards Ramya V

Detailed JD - 1. As part of Investigation team he / she will be a single point of contact (SPOC) for the cases assigned and within the Region its follow up 2. Adhere to Investigation protocol and procedures. Collate and furnish breach statistics data and present the action initiatives to major stakeholders 3. Conduct case assessment and evaluation. Post assessment prepare investigation plan 4. Take up the Assigned cases for investigation , based on case evaluation 5. Follow up on cases, resolution and raise flags where management attention is needed 6. Support & coordinate with regional investigation teams for investigations, coordinate and support the external agency whenever the specific task of investigation is outsourced to them. 7. Review investigation reports, prepare executive summary for trends and patterns, fine tune remedial measures with an objective of reducing losses and mitigate the evolving risks 8. Follow up with relevant stakeholders for status updates on remediation measures of the case outcome. Support and Guide the Security and Ops Teams on timely and effective execution of the same 9. . Assist & ensure the support for Externalisation / Customer Support / Hub Operations Team is structured. 10. Prepare and maintain database of investigation cases, resolved cases to be used for trend analysis as well as historical data 12. Deeply connect with data analytical teams , to obtain relevant shrinkage and loss related information and devise methodology for prevention, detection and resolution of frauds 13. Co-develop and document on the known standards on breach management and disciplinary processes under guidance of the Security Manager 15. Should have the knowledge working on tools and applications used for investigation

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Jharkhand Note:- Candidate should be willing to join/ relocate anywhere in Jharkhand. Candidate should not have appeared for interview within last Six months at any location for any position

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Andhra Pradesh Note:- Candidate should be willing to join/ relocate anywhere in Andhra Pradesh Region. Candidate should not have appeared for interview within last Six months at any location for any position

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Pune & Goa. Note:- Candidate should be willing to join/ relocate anywhere in Pune & Goa. Candidate should not have appeared for interview within last Six months at any location for any position.

hiring for Team lead International Banking (BPO) Job Description : Strategic/ Managerial Responsibilities : - Develops and implements strategic plans in line with the division's objectives. - Supports the development of the workforce plan for the division by providing inputs on own department's workforce forecasts. - Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement. - Prepares and manages the annual budget for the department and reporting sections in conjunction with the division's budget and secures subsequent approvals, tracks expenditure and ensures adherence to the budget. Core Responsibilities : Market Assessment and Business Development : - Manages a portfolio of MNC clients including advising clients on funding strategies, choose between various Bank products while ensuring maximum ROI for the Bank - Leads deal origination, structuring, obtaining credit approvals and implementation of financial solutions for a portfolio of clients spanning the large corporate houses. - Conducts market research to identify, initiate, establish and develop long term business relationships with the objective of meeting business and revenue objectives. - Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients. - Conducts proactive business development activities from new & existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum. Relationship Management : - Identifies and acquires new client relationships by understanding the customers- financial needs and provides suitable solutions in terms of providing bank products and services. - Manages the client relationships by handling activities ranging from identifying clients- financial needs, advising, structuring the deal, preparing the terms and conditions and closing the deal. - Cross-selling products of the bank including - treasury solutions, liabilities, Debt capital market solutions, Syndications, corporate advisory, investment banking, corporate finance, knowledge banking, etc. - Focus on liabilities, transactional banking, and opportunistically look at lending for well-priced deals. - Seeks an opportunity to expand share of wallet of the customer base actively and consistently - Maintains ongoing contact with operations in order to ensure smooth delivery of transactions. - Assists the Relationship Management Group in research and analysis on industries/clients/markets Portfolio Management and Deal Structuring : - Works in close coordination with SLs and RMs as and when required in structuring and restructuring of deals to ensure they effectively address the clients- financial requirement. - Works in close coordination with SLs and RMs in management of various portfolios to ensure proper understanding of customer needs and ensure their financial needs are addressed. Revenue Generation : - Drives his/her team to ensure regional objective in terms of earnings, assets, liabilities, credit quality etc. as per agreed budgets / targets from client relationship across all product groups. - Drives sales and key business operations to ensure effective management of profit and loss account of Commercial Business Banking at a regional level in line with the overall business objectives. - Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager. Credit Appraisal : - Evaluates credit/risk profile of companies and structuring suitable financial solutions for them including structured finance, project finance, off-balance sheet finance, acquisition financing etc. - Participates in appraisal of proposals involving detailed analysis of Income Statement, Balance Sheet, Financial Ratios, Cash Flows, Management Risk, Industry Risk, economic conditions to ensure complete adherence to risk and regulatory guidelines. - Works in close coordination with Team Leaders in assessment of business, financial & economic risks and opportunities, and maximizing potential to cross sell products in consultation with other key stakeholders. - Drives the implementation of program designed to evaluate risk, assess opportunities, and maximize potential to cross sell products to ensure the Bank's relationship strategy is in line with the Portfolio and Industry quality. Documentation and Compliance : - Monitors all deals to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance. - Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required. People Management Responsibilities : - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. - Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities : - Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements. - Implements the internal control systems in the department and participates in the departmental audits. - Implements practices to bridge gaps identified during departmental audits. - Monitoring the performance of the account client (financial performance etc.) on a regular basis. Please share the relevant resumes Email: ramya.ramya1@teleperformancedibs.com Ph. No :- 8050980644 Thanks Ramya V

Team Lead Experience: 4+ Years Location: Pune (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com