633 Shrinkage Jobs - Page 11

Role & responsibilities Team leading , team handling, team motivating, shrinkage, attrition Preferred candidate profile Graduate age-34

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

Job Description: We are seeking a dynamic and experienced Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team lead or supervisory role. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 4-8 years of working experience with QSR can apply Email resume to deepa.k@dmartindia.com Designation : Department manager Operations Your Role in D mart Day to Day operations(once the product comes in and product goes out managing all the activities) People management, Stock inventory management, Process management, Coordination with multiple functions Team handling (Optimum utilization of manpower & Team Development, An average store has Approximately 300 staff with floor area of approx 20,000 square feet and having approximately 10,000 SKUs.) Inventory/Stock Management- Availability of Stock /Inventory in store( Avoid stock outs, loss of sale) Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Safety of store Assets & Property.

Designation : Associate Manager Company Name : Go digit General Insurance Pvt. Ltd Process : Inbound Exp : 5 to 7 yrs Working Days : 6 days working. Key Responsibilities: Establish clear objectives and performance goals for the team. Assign tasks effectively and manage deadlines. Supervise daily operations to ensure smooth workflow. Track team performance and report key metrics to management. Serve as the primary communication link between management and the team. Conduct call monitoring, provide coaching and feedback, and ensure consistent delivery of the defined customer experience. Inspire and motivate team members to achieve their best. Identify training needs and facilitate skill development through coaching. Address team concerns, resolve conflicts, and maintain a positive work environment. Acknowledge and reward outstanding performance. Promote innovation and encourage calculated risk-taking. Plan and execute team-building activities to strengthen collaboration. Candidate Requirements: Excellent verbal and written communication skills in English and Hindi (mandatory). Prior experience in a voice-based customer support process is preferred. Willingness to work on-site (Work from Office only) .

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outbound), Outbound Sales, Banking Processes, Team Handling skills. Excellent communication skills with ability to lead by example.

Designation : Team Lead Company Name : Godigit General Insurance Pvt.Ltd Process : Inbound Exp : 3 to 5 yrs Working Days : 6 days working. Below is the job description of the role Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Communication and being a focal point of dissemination of information from management to team and vice versa Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team-building activities Looking for candidates who have - Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI MANDATORY ) Preferable experience in Voice Process Work from office only.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

GDS Sabre & Amadeus knowledge.IATA Certification / Diploma in travel preferredExperience of working with or for a Global Travel Management company (TMC)Understanding of Corporate travel nuancesUnderstanding of complex ticketing logicsHas experience in managing TMC Back end processes. Fulfillment of Air, Hotel and Queue ManagementGood verbal and written communication skills.Understand and abide by the importance of discipline, punctuality & protocolFlexible with shifts 24X7 Set upReal Time Monitoring and allocation of workEnsure all reports are delivered accurately and on timeAcknowledge and communicate effectively with the ClientConduct trainings/refreshersMonitor production hours, shrinkage etc... Qualifications Graduate Job Location

Role & responsibilities: • Lead, guide, and mentor a team of quality analysts to ensure adherence to quality standards and best practices. • Review, monitor, and evaluate quality metrics, audit findings, and team performance reports. • Drive process improvements, standardization, and calibration to maintain consistency in quality checks. • Act as the escalation point for quality-related issues and provide actionable solutions. • Conduct regular team meetings, one-on-ones, and feedback sessions to drive performance and engagement. • Collaborate with cross-functional teams (Operations, Training, Compliance) to align on quality objectives. • Develop and deliver quality improvement initiatives and training sessions. • Ensure compliance with internal policies and external regulations. • Track KPIs, prepare performance dashboards, and report on quality trends to senior management. Preferred candidate profile: : Minimum 3-4 years of proven experience in leading a team within the quality domain (BPO, KPO, or similar environments preferred). • Strong knowledge of quality frameworks (e.g., Six Sigma, ISO, COPC preferred but not mandatory). • Excellent interpersonal, leadership, and conflict resolution skills. • Strong analytical thinking and attention to detail. • Ability to work under pressure and manage multiple priorities effectively. • Proficiency in MS Excel, PowerPoint, and reporting tools. • Bachelor's degree or equivalent qualification (preferred). Should have managed minimum 15-25 team members

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for ISP Voice Process Prefer immediate Joiners

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Team Leader for International Voice Process. ** Salary upto 6 LPA** Call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943. Required Candidate profile - Min 1 year experience as Team Leader in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Domestic Inbound Voice experience is mandate. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: Pavithras19@hexaware.com Contact Number: 9626261016

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

Role Summary We are looking for an enthusiastic Team Leader for German Language at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working Banking Experince Manadate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: Conduct team meetings and 1:1s with associates. Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics. Understanding of metrics and ability to speak to spikes in volume and other outlier issues. Encourage support and engagement throughout the team. Partnership with peers to build/maintain business goals. Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. Proficiency in Microsoft Office Suite Preferred - minimum 2- year supervisory experience. Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. What you'll bring: 7-10 years of relevant customer service experience At least 3 years of working experience as a team leader in a BPO or Call Center company. Leading a team with responsibility for all daily activities impacting the customer experience Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time. Coaching team members at all levels; development of poor performers whilst also inspiring top performers. Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. Identifying customer improvement opportunities and turning these into impactful actions Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools. Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operations.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9205503253 / 9953262467

Job Title : Team Leader Location: Hyderabad (Gopanpalle) Notice Period : Immediate Joiners Only Shift Timings: Rotational Shifts About the Role: We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational excellence Monitor and manage team performance metrics including attrition and shrinkage Implement strategies to improve employee retention and reduce absenteeism Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns, ensure high levels of engagement and morale Coordinate with internal departments to resolve issues and ensure smooth operations Maintain daily, weekly, and monthly reports as required Required Qualifications & Skills: Minimum 2 years of documented experience as a Team Leader Strong understanding of attrition management and shrinkage control Strong problem-solving and conflict resolution abilities Experience in a BPO or customer service environment is a plus Perks & Benefits: Two-way cab facility within 25 kms of Gopanpalle

At Truemeds, our mission is to make healthcare affordable and accessible to all. No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchases in India. We aim to become the go-to e-pharmacy for the Smart consumer to go for best-value medicines. If you are looking for exponential growth, read further. Short Job Description: We are looking for a motivated and experienced Team Lead to oversee and manage a team of over 60 call center executives. The ideal candidate will be responsible for ensuring the team’s overall performance, meeting sales targets, maintaining quality standards, and fostering a professional and productive work environment. This role demands excellent leadership skills, the ability to handle high-pressure situations, and a commitment to achieving organizational goals. Responsibility : The key responsibilities of the Resource Planning Manager include: End to End Team Management: Lead, motivate, and manage a team of more than 60 call centre executives Act as the primary point of contact for team-related queries, escalations, and concerns. Monitor daily operations and ensure that all team activities align with company policies and objectives Attendance and Roster Management: Ensure proper attendance tracking and adherence to schedules by all team members Prepare and manage rosters to ensure adequate coverage during shifts Address attendance issues and implement corrective measures where necessary Quality Performance Assurance: Monitor call quality and adherence to protocols with the help of quality team by regularly reviewing call recordings and performance metrics. Provide constructive feedback and actionable recommendations to team members to enhance their performance Capacity Adherence and Order Processing: Ensure availability of requirement number of executives on floor to process orders Manage crisis situations through pre-planning of activities, creating backups to ensure continuity in the floor operations Ensure that all orders are processed accurately and within the set target timelines Monitor order fulfilment rates and implement process improvements as needed. Training and Development: Organize and oversee regular training sessions for call centre executives to enhance their skills and knowledge. Coordinate with trainers and subject matter experts to provide relevant and up-to-date training content Identify skill gaps and create personalized development plans for team members Professional Conduct and Floor Behaviour: Ensure that all team members maintain professional behaviour and adhere to the company’s code of conduct Address and resolve incidents of inappropriate behaviour swiftly and effectively. Promote a respectful and collaborative work culture Ideal Profile : Bachelor’s degree in Business Administration, Communications, or a related field Proven experience as a Team Lead or in a similar leadership role within a call centre environment Strong understanding of call centre operations, including quality assurance and sales processes Exceptional communication, organizational, and leadership skills Ability to handle high-pressure situations and manage multiple tasks simultaneously Proficient in using call centre software and performance tracking tools Strong analytical skills with the ability to interpret performance data and implement improvement strategies