436 Shrinkage Jobs - Page 7

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Punjab or Himachal Pradesh . Note:- Candidate should be willing to join/ relocate anywhere in Punjab or Himachal Pradesh. Candidate should not have appeared for interview within last Six months at any location for any position

We have urgent opening for a DIALER EXECUTIVE US PROCESS ( NIGHT SHIFT ) APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9. WORK FROM OFFICE Responsibilities: Real Time Agent Performance Monitoring Meeting client / management defined KPIs and SLAs Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Connectivity and Business improvement analysis DNC Scrubbing Downtime tracking and reporting Channels / PRI level monitoring CLID performance monitoring Timely revert to escalations Real Time Analysis of Agents Performance Creating various Performance Reports using MS Excel and Google Sheets Well versed with MS Excel functionalities such as Pivot table, V-look up, etc Requirements : Good communication skills Excellent knowledge of MS excel Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures Maintaining KPIs and SLAs Minimum Qualification Higher Secondary 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc) Experience of working on US debt collections process would be an advantage Only Candidates with Dialer Executive / RTA experience should apply WORK FROM OFFICE NIGHT SHIFT US PROCESS Interested candidates can Email CV at hr1@bellovista.net Or can WhatsApp CV on 9051296568 Or Call 8100493887 for Interview

Job Title: Insurance Sales Team Leader Location: Ghansoli Experience: Minimum 1 year as a Team Leader in BPO/Call Centre Industry: BPO / Outbound Sales Employment Type: Full Time Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and individual responsibilities. Collaborate with cross-functional teams to streamline operations. Stay updated with industry trends to keep the team competitive. Key Skills: Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. If you are interested in this position kindly share your resume on VishakhaK1@hexaware.com or connect on 9930365127

Role & responsibilities MIS with WFM Executive with BPO experience mandatory Preferred candidate profile

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives. DUTIES AND RESPONSIBILITIES Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the teams performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Experience: Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Minimum 1 year of experience as Team Lead Operations.

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of banking processes. Monitor shrinkage and attrition rates to identify areas for improvement. Ensure adherence to KPIs such as AHT, CSAT, and SLA targets. Develop and implement strategies to reduce shrinkage and improve customer satisfaction (CSAT). Collaborate with cross-functional teams to resolve issues related to BPO operations. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong understanding of banking processes and Voice Processing skills. Excellent team leadership skills with ability to manage multiple priorities simultaneously. Proficiency in monitoring key performance indicators (KPIs) such as AHT, CSAT, SLA etc.

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

Team leader- Collection process Domestic process Experience in AHT, Shrinkage, attrition, team handling day shift, 6 days working

HIRING FOR MANAGER CUM TRAINER FOR INTERNATIONAL SALES PROCESS FOR MOTI NAGAR LOCATION. EXCELLENT COMMUNICATION SKILLS WITH PRIOR EXPERIENCE OF SALES TEAM HANDLING AND MANAGING TEAM LEADERS IS MANDATOR IN INTERNATIONAL BPO. Okay with rotational shifts and from office with no cabs (AUSTRALIAN SHIFT) OFFICE LOCATION IS NEAR MOTI NAGAR MANAGING TEAM AND ALSO PROVIDING TRAINING FOR TEAM TO ACHIEVE TARGET SALARY IS UPTO 80 K PER MONTH ONLY APPLY IF YOU HAVE RELAVENT EXPERIENCE

J ob Title: Team Leader International Process- Location: Pune Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Worked in a target oriented space Sales experience is a mandate Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts Interested candidates can call and share their updated resumes on the email (s akshi.mahajan@marketstar.com ) Sakshi Contact No:- 7889964667 About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth! What will You Do? Driving client KPIs. Stakeholder Management. Maintaining Attrition & Shrinkage of the team. Performance Management. Customer Relationship Management, CSAT. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene. Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process. Provide overall leadership to the Marketstar team working for the client's process. Conflict Resolution and management Issue & escalation management & resolution. New process innovations & internalization and continuous improvement. Attributes Required Sound knowledge of the sales process and experience in a large consulting environment. Minimum 3 years of Team Lead experience on papers Sales experience Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting. International voice and sales experience is a mandate Outstanding communication, presentation, and interpersonal skills are pre-requisites. Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst International BPO (Voice Process) Location: Noida Shift: Rotational Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a QA in International Voice Process. Strong in call auditing, feedback sessions & quality metrics. Good knowledge of quality tools (e.g., RCA, calibration). Excellent verbal and written communication. Salary: Up to 70,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Quality Analyst" in the subject. Email Us: akansha.sharma3@gmail.com

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Manager Content Moderation Job Description 1) Manage a team of agents for content moderation (both image and video which includes afflictive content) 2) Managing team performance in line with targets assigned from time to time 3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews 4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99% 5) Regular sharing of data with analysis and monitoring performance 6) Regular audits, coaching and feedbacks to be shared with team members 7) Co-ordination with cross functional teams like transport, payroll, L&D, HR 8) Ensure well-being and engagement of team members 9) Sharing inputs and recommendation related to process and policies from time to time Skill Requirement: 1) Must have experience of managing content moderation team for international client 2) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content 3) Must be well versed with team management, performance management, productivity metrics and stake holder management 4) Must be open to work in flexible shifts

Hiring KAM /Key account Manager Team Lead Lead & manage team of Key Account Managers(KAM) handling e-commerce sellers Monitor & drive team performance to achieve sales, revenue & growth targets Analyze seller performance if interested call 8081073001

Job Title: Manager Data Annotation Location: [Gurgaon] Reports To: Head Job Summary We are seeking a detail-oriented and experienced Manager – Data Annotation to lead and oversee data labeling initiatives essential for training machine learning models. In this role, you will supervise data annotators, ensure high-quality data standards, and collaborate closely with data scientists to enhance annotation workflows and guidelines. Your leadership and analytical skills will contribute directly to the performance and accuracy of our AI systems. Key Responsibilities Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks. Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements. Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development. Identify and resolve data discrepancies or inconsistencies proactively. Develop and implement quality control processes for ongoing annotation projects. Generate regular reports on annotation progress, quality metrics, and team performance. Stay current with advancements in data annotation tools, methodologies, and machine learning best practices. Provide training and support to new team members and ensure adherence to established guidelines. Requirements Bachelor’s degree Proven experience as a Data Annotator or in a similar role, with at least 2–3 years in a supervisory or lead position. Strong attention to detail and commitment to data quality. Excellent analytical and problem-solving skills. Sound understanding of machine learning concepts and data preparation workflows. Proficiency in data management and annotation tools (e.g., Labelbox, CVAT, VGG Image Annotator, etc.). Strong communication and team leadership skills. Preferred Qualifications Knowledge of Agile project management methodologies.

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person : Nidhi Rastogi 8630322833 share their Resume at nidhi.rastogi@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person: Nidhi Rastogi 8630322833 share their resume at nidhi.rastogi@igtsolution.com

Job Title: Assistant Manager Data Annotation Location: [Pune] Reports To: Manager Job Summary We are seeking a detail-oriented and experienced Assistant Manager Data Annotation to lead and oversee data labeling initiatives essential for training machine learning models. In this role, you will supervise data annotators, ensure high-quality data standards, and collaborate closely with data scientists to enhance annotation workflows and guidelines. Your leadership and analytical skills will contribute directly to the performance and accuracy of our AI systems. Key Responsibilities Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks. Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements. Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development. Identify and resolve data discrepancies or inconsistencies proactively. Develop and implement quality control processes for ongoing annotation projects. Generate regular reports on annotation progress, quality metrics, and team performance. Stay current with advancements in data annotation tools, methodologies, and machine learning best practices. Provide training and support to new team members and ensure adherence to established guidelines. Requirements Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field. Proven experience as a Data Annotator or in a similar role, with at least 2–3 years in a supervisory or lead position. Strong attention to detail and commitment to data quality. Excellent analytical and problem-solving skills. Sound understanding of machine learning concepts and data preparation workflows. Proficiency in data management and annotation tools (e.g., Labelbox, CVAT, VGG Image Annotator, etc.). Strong communication and team leadership skills. Preferred Qualifications Experience in managing annotation projects in computer vision, NLP, or other AI domains. Familiarity with scripting languages like Python for basic data handling or automation. Knowledge of Agile project management methodologies.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Title: Assistant Manager Content Moderation (COMO) Job Location: [Gurgaon] Reports To: [Manager COMO] Shift: Flexible (Must be open to work in rotational shifts) Job Summary: We are seeking a highly motivated and experienced Assistant Manager to lead a team of content moderation agents handling international clients. The role involves managing image, text, and short video moderation—including afflictive content—while ensuring high levels of productivity and accuracy. The ideal candidate will possess strong leadership, analytical, and stakeholder management skills. Key Responsibilities: Lead and manage a team of agents responsible for content moderation across various formats (image, video, text). Monitor and drive team performance in line with business targets and SLAs. Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs). Ensure consistent achievement of productivity targets (1000 cases per agent per day) and accuracy standards (99%). Analyze team performance data regularly and share actionable insights with relevant stakeholders. Conduct audits, provide coaching, and deliver constructive feedback to team members. Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR). Promote team engagement and ensure employee well-being. Provide timely inputs and recommendations on process improvements and policy updates. Skills & Qualifications: Proven experience managing a content moderation team for an international client. Hands-on expertise in moderating images, text, short videos, and attributes , including sensitive or afflictive content. Strong knowledge of performance management, productivity metrics , and team management best practices. Excellent stakeholder management and cross-functional coordination skills. Ability to work in a high-pressure environment with changing priorities. Willingness to work in flexible/rotational shifts . Preferred Experience: [6-8] years of experience in content moderation or related BPO/KPO roles. Prior experience in high-volume moderation environments is a plus.

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104