651 Shrinkage Jobs - Page 12

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

GDS Sabre & Amadeus knowledge.IATA Certification / Diploma in travel preferredExperience of working with or for a Global Travel Management company (TMC)Understanding of Corporate travel nuancesUnderstanding of complex ticketing logicsHas experience in managing TMC Back end processes. Fulfillment of Air, Hotel and Queue ManagementGood verbal and written communication skills.Understand and abide by the importance of discipline, punctuality & protocolFlexible with shifts 24X7 Set upReal Time Monitoring and allocation of workEnsure all reports are delivered accurately and on timeAcknowledge and communicate effectively with the ClientConduct trainings/refreshersMonitor production hours, shrinkage etc... Qualifications Graduate Job Location

Role & responsibilities: • Lead, guide, and mentor a team of quality analysts to ensure adherence to quality standards and best practices. • Review, monitor, and evaluate quality metrics, audit findings, and team performance reports. • Drive process improvements, standardization, and calibration to maintain consistency in quality checks. • Act as the escalation point for quality-related issues and provide actionable solutions. • Conduct regular team meetings, one-on-ones, and feedback sessions to drive performance and engagement. • Collaborate with cross-functional teams (Operations, Training, Compliance) to align on quality objectives. • Develop and deliver quality improvement initiatives and training sessions. • Ensure compliance with internal policies and external regulations. • Track KPIs, prepare performance dashboards, and report on quality trends to senior management. Preferred candidate profile: : Minimum 3-4 years of proven experience in leading a team within the quality domain (BPO, KPO, or similar environments preferred). • Strong knowledge of quality frameworks (e.g., Six Sigma, ISO, COPC preferred but not mandatory). • Excellent interpersonal, leadership, and conflict resolution skills. • Strong analytical thinking and attention to detail. • Ability to work under pressure and manage multiple priorities effectively. • Proficiency in MS Excel, PowerPoint, and reporting tools. • Bachelor's degree or equivalent qualification (preferred). Should have managed minimum 15-25 team members

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for ISP Voice Process Prefer immediate Joiners

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Team Leader for International Voice Process. ** Salary upto 6 LPA** Call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943. Required Candidate profile - Min 1 year experience as Team Leader in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Domestic Inbound Voice experience is mandate. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: Pavithras19@hexaware.com Contact Number: 9626261016

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agents to achieve KPIs. Ensure adherence to SLAs, quality standards, and customer satisfaction targets. Monitor real-time performance and prepare improvement strategies. Conduct regular team huddles, coaching sessions, and trainings. Handle escalations and collaborate with cross-functional teams to resolve issues. Present team performance reports to higher management regularly. Eligibility Criteria: Minimum 5 years of experience in the BPO industry. At least 2 years of experience as an Assistant Manager Operations. Graduation in any stream is mandatory. Strong communication skills in English and Hindi. Proven track record of managing teams and delivering performance improvements. Prior experience in e-commerce and voice-based customer service is highly preferred. Immediate joiners will be given priority. Compensation and Work Details: Salary: Up to 5.5 LPA (Hike up to 30% depending on last drawn and interview performance) Working Days: 6 days a week with 1 rotational off Interview Mode: Virtual How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723. If the call isn’t answered, please drop a message mentioning the role. Stay Updated on Openings: Join our official WhatsApp channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #HiringNow #AssistantManager #OperationsJobs #LucknowJobs #EcommerceSupport #VoiceProcess #BPOCareers #TeamHandling #CustomerService #LeadershipOpportunity #ApplyNow #ShiningStarsRecruitment Let me know if you also want a shorter version for WhatsApp or a creative variation for LinkedIn.

Role Summary We are looking for an enthusiastic Team Leader for German Language at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working Banking Experince Manadate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: Conduct team meetings and 1:1s with associates. Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics. Understanding of metrics and ability to speak to spikes in volume and other outlier issues. Encourage support and engagement throughout the team. Partnership with peers to build/maintain business goals. Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. Proficiency in Microsoft Office Suite Preferred - minimum 2- year supervisory experience. Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. What you'll bring: 7-10 years of relevant customer service experience At least 3 years of working experience as a team leader in a BPO or Call Center company. Leading a team with responsibility for all daily activities impacting the customer experience Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time. Coaching team members at all levels; development of poor performers whilst also inspiring top performers. Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. Identifying customer improvement opportunities and turning these into impactful actions Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools. Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operations.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9205503253 / 9953262467

Job Title : Team Leader Location: Hyderabad (Gopanpalle) Notice Period : Immediate Joiners Only Shift Timings: Rotational Shifts About the Role: We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational excellence Monitor and manage team performance metrics including attrition and shrinkage Implement strategies to improve employee retention and reduce absenteeism Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns, ensure high levels of engagement and morale Coordinate with internal departments to resolve issues and ensure smooth operations Maintain daily, weekly, and monthly reports as required Required Qualifications & Skills: Minimum 2 years of documented experience as a Team Leader Strong understanding of attrition management and shrinkage control Strong problem-solving and conflict resolution abilities Experience in a BPO or customer service environment is a plus Perks & Benefits: Two-way cab facility within 25 kms of Gopanpalle

At Truemeds, our mission is to make healthcare affordable and accessible to all. No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchases in India. We aim to become the go-to e-pharmacy for the Smart consumer to go for best-value medicines. If you are looking for exponential growth, read further. Short Job Description: We are looking for a motivated and experienced Team Lead to oversee and manage a team of over 60 call center executives. The ideal candidate will be responsible for ensuring the team’s overall performance, meeting sales targets, maintaining quality standards, and fostering a professional and productive work environment. This role demands excellent leadership skills, the ability to handle high-pressure situations, and a commitment to achieving organizational goals. Responsibility : The key responsibilities of the Resource Planning Manager include: End to End Team Management: Lead, motivate, and manage a team of more than 60 call centre executives Act as the primary point of contact for team-related queries, escalations, and concerns. Monitor daily operations and ensure that all team activities align with company policies and objectives Attendance and Roster Management: Ensure proper attendance tracking and adherence to schedules by all team members Prepare and manage rosters to ensure adequate coverage during shifts Address attendance issues and implement corrective measures where necessary Quality Performance Assurance: Monitor call quality and adherence to protocols with the help of quality team by regularly reviewing call recordings and performance metrics. Provide constructive feedback and actionable recommendations to team members to enhance their performance Capacity Adherence and Order Processing: Ensure availability of requirement number of executives on floor to process orders Manage crisis situations through pre-planning of activities, creating backups to ensure continuity in the floor operations Ensure that all orders are processed accurately and within the set target timelines Monitor order fulfilment rates and implement process improvements as needed. Training and Development: Organize and oversee regular training sessions for call centre executives to enhance their skills and knowledge. Coordinate with trainers and subject matter experts to provide relevant and up-to-date training content Identify skill gaps and create personalized development plans for team members Professional Conduct and Floor Behaviour: Ensure that all team members maintain professional behaviour and adhere to the company’s code of conduct Address and resolve incidents of inappropriate behaviour swiftly and effectively. Promote a respectful and collaborative work culture Ideal Profile : Bachelor’s degree in Business Administration, Communications, or a related field Proven experience as a Team Lead or in a similar leadership role within a call centre environment Strong understanding of call centre operations, including quality assurance and sales processes Exceptional communication, organizational, and leadership skills Ability to handle high-pressure situations and manage multiple tasks simultaneously Proficient in using call centre software and performance tracking tools Strong analytical skills with the ability to interpret performance data and implement improvement strategies

The Food Production & Service manager is primarily responsible for planning, administering, and supervising the overall total responsibility of all the kitchens, banquets, and culinary staff for leading these areas. The Food Production & Service manager is responsible for leading by example and developing their staff as assets for the kitchen and restaurant. Direct food preparation, production, and control for all food outlets and banquet facilities and ensure that the kitchen provides fresh, appealing, properly flavored foods while focusing on food costs including assigning tasks to employees, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, training employees and ensuring a high level of Guest satisfaction. Job responsibilities: Operations Handling multiple outlets serviced from the Central Kitchen. Efficiently and accurately maintained accounting procedures which included cost control, inventory, shrinkage control, etc. Checked the quality of raw and cooked food products to ensure that standards were met. Determined how food should be presented and created decorative food displays. Ensured excellent customer service to all customers Provided training and education to employees including orientation, development, and methods of connecting customers with the right products. R esponsible for the development and enhancement of the food product that is presented to guests. Make changes that respond to the marketplace and to guests needs, both present and anticipated. Recommend changes to the food product. Use market research to develop new products and menu concepts. Responsible for maintaining the quality of food products and ensuring consistency in food delivery and standards. Ensure that all goals are geared toward exceeding guests expectations. Participate in long-range planning. Responsible for the selection, training, and development of the personnel within the department; planning, assigning, and directing work: appraising performance; rewarding and disciplining employees; safety; addressing complaints and resolving problems; and overseeing departmental matters as they relate to federal, state and local employment and civil rights laws. Review staffing levels to ensure that guest service, operational needs, and financial objectives are met. Supervise and coordinate activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff. Develop and implement guidelines and control procedures for purchasing and receiving areas. Establish goals including performance goals, budget goals, team goals, etc. Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes and procedures related to safety. Manage department controllable expenses including food costs, supplies, uniforms, and equipment. Work closely with vendors to obtain the highest quality offerings at the most reasonable price. Provide direction for menu development. Determine how food should be presented and create decorative food displays. Recognize superior quality products, presentations, and flavor. Improve service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed. Interact with guests to obtain feedback on product quality and service levels. Empower employees to provide excellent customer service. Establish guidelines so employees understand expectations and parameters. Ensure employees receive ongoing training to understand guest expectations. Control the elements that determine profit and loss. Responsible for all major kitchen/restaurant operating expenses. Set margins and manage the business against projections. Daily Coordination with concerned F&B team for food pickup, setting-up stations, compliance in Catering and special diets Coordinated purchasing of all inventory required for daily business operations. Managed and assisted in daily prep work to maintain quality control. Handling QSR outlets and knowledge of ISO standards to be maintained as per SOP. Carried out all operations including pack meal delivery. Train and supervise staff. Ensure all food safety procedures are strictly adhered to according to sanitary regulations Work closely with management to meet revenue objectives. Implement appropriate strategies to resolve adverse trends and improve sales. Maintain safe working conditions. Follow company policies and procedures regarding the handling of cash, property, products, and equipment. Audit inventory levels to ensure product availability, and order products as necessary. Should be a Multitasker who can handle multiple outlets in a proper manner as per company standards and policy. Marketing & Guest Satisfaction Analyzed food selection and replaced it with more popular items. Researched and developed Restaurant menu to include recipes, graphic work, design, and menu pricing. Plan food and beverage menus considering clients preferences and special requests (for example healthy meals for children) Analyzed sales budget, gross margin, and profit and loss reports weekly to project future sales trends and to create an efficient sales model Nurture friendly relationships with customers to increase loyalty and boost our reputation Coordination with all ONLINE channels to boost Restaurant Sales. Promoting and engaging with potential targets, converting them into customers and eventually, ambassadors for the centre both online and offline Target Regular customers, Schools, Institutes, Corporate, Booker's, and Event Organizer. Promoting other outlets of our company assisting guests in filling out the online feedback form and providing us the ratings. Required Skills: Excellent communication and interpersonal skills, Strong organizational and time management skills, Multitasker, Knowledge of billing software and MS Office. Experience Required: Proven working experience as an Ex. Chef cum FNB Service manager with at least 10 years experience. Qualification: A Bachelor's degree in Hotel Management or related field. Time: Can be morning, general, or evening shift according to requirement. The normal shift will be in the evening (1 PM-11 PM) or as required.

Roles and Responsibilities Manage daily operations of the center, ensuring smooth functioning and meeting targets. Oversee team handling, including recruitment, training, performance management, and development. Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Monitor CSAT scores to identify areas for improvement in customer satisfaction. Analyze AHT data to optimize resource allocation and improve overall efficiency. Desired Candidate Profile 5-7 years of experience in BPO/Call Centre industry with a focus on people management. Strong understanding of Attrition Management principles and practices. Excellent communication skills with ability to handle multiple stakeholders effectively.

Resume: Tanuja@wissenpro.com | Call: 88970 21143 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

TEAM LEADER / ASSISTANT MANAGER / INTERNATIONAL BPO Must Have Exp as a Team Leader for International BPO into Customer Service (Mandate) Must have Worked in to International BPO Location - Kolkata , Pune , Mumbai Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)