Client Servicing Associate

Job Description

We are looking for a motivated and detail-oriented Customer Service Associate to support client servicing operations for group health insurance. This is a junior-level position suitable for candidates with prior experience handling TPA operations and servicing large corporate accounts (50+ clients). The role involves supporting claims, endorsements, and other service tasks as assigned, while also contributing to business development through referrals and account references. Key Responsibilities: Handle client service tasks including: Claims coordination and follow-ups with TPA/insurer. Policy endorsements (additions/deletions/changes). Documentation and query resolution. Maintain strong working relationships with assigned clients under the guidance of the reporting manager. Coordinate with internal teams and TPAs to ensure smooth and timely servicing. Meet performance targets related to service quality and client satisfaction. Generate references and account leads from previously serviced clients to support B2B sales efforts. Maintain accurate records and prepare reports as required. Undertake any additional responsibility as assigned by the reporting manager. Required Skills & Experience: 1-3 years of experience in a TPA, insurance company, or insurance broker firm handling group health insurance. Prior exposure to servicing 50+ corporate clients is preferred. Familiarity with claims process and endorsement documentation. Strong communication and interpersonal skills. Knowledge of the local language is essential. Basic MS Office skills (Excel, Word, Outlook). Ability to manage multiple tasks and work independently under supervision. Education: Graduate in any stream. Additional certification in insurance (preferred but not mandatory). What We Offer: Opportunity to grow within the client servicing domain. Exposure to B2B insurance operations and structured career progression. A performance-driven culture with mentorship and team support.