1020 Service Quality Jobs

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, procedures, and systems. Acts as a technical expert in some areas. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impact Impacts a team, by example, through the quality service and information provided Suggests work procedure and practice enhancements to improve efficiency. Leadership Serves as a team lead. May allocate work to team members. Provides subject matter guidance to junior team members. Problem Solving Provides solutions to atypical problems with little or no precedent. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. Resolves telephone and chat inquiries quickly. Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. Provides information to employees and HR on matters pertaining to personnel forms and records. Initiates appropriate actions as required by HR or employee. Advises on benefit plan options. Performs other duties as assigned. Complies with all policies and standards.

Job_Description":" JOB Description for Linux System Admin L1 Customer Name Axis Bank WVL LOCATION - Mumbai / Bangalore DOMAIN Linux-- Level (L1/L2/L3) L1 - Required Relevant Domain Experience 1.5 4 years Job Type (Onsite/Remote) Onsite , Shift details (General/ 24X7) 24x7 Qualification B.E./Diploma/BSC-IT Certifications Certification on Redhat Linux is preferred Role Purpose , System Admin Support Services for enhancing the service quality to their business users. JOB RESPONSIBILITIES - CPU, Disk and Memory monitoring using tools provided by Axis Bank - Disk management - creating partitions for the different types of servers - Disk space management for OS partition(s) - System Log file management - User account management - Incident and Request Services monitoring - Fulfillment Management - Hardware Inward / Outward / Rack-Stack / Power-On - Call Logging with OEM(Hardware/Software) and Troubleshooting with them end-toend - Software Installation/Removal - Infra Provisioning (Virtual/Physical) - File Copy/Movement - Backup/Restoration Management using Tools provided by Axis Bank - OS installation and Troubleshooting - Operating System Compliance Management - Integration with Banks Tools (SoP will be by Bank) - Hardware Firmware upgradation along with Hardware Vendor (Coordination with OEM) - Escalation of user queries to BankIT Team Technical Skills/Knowledge requirement 1) Linux Server System troubleshooting skills. 2) Monitor alert tickets. 3) Ticketing Tools knowledge & skills required. ","

The Cloud Specialist 2 is primarily responsible for providing a swift response to incidents that disrupt business services. The role aims to minimize the adverse impact on Hyland s customer business functions and ensure the best possible levels of service quality and availability are maintained. This involves identifying, classifying, and prioritizing incidents, as well as coordinating resources to resolve issues as quickly as possible. You will be troubleshooting and resolving incidents when there aren t critical incidents. What you will be doing Responsibilities Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hosted solutions with applying best practice knowledge. Respond to alerts from internal monitoring tools and take corrective action to resolve timely by applying best practice knowledge. Troubleshoot and resolve cloud issues utilizing the companys systems utilities and support processes with direct oversight from team members; apply best practices for problem resolution Take ownership of the critical incident and lead the response team from start to resolution. Ensure incident is classified correctly as a critical incident and initiate the formal high priority incident process. Act as a primary point of contact for all stakeholders throughout the incident lifecycle. Coordinate the activities of all teams involved in the resolution of the critical incident. Ensure that the appropriate resources are available to resolve the incident. Facilitate cross functional communication between the teams to ensure all are aligned on actions and priorities. Regularly update internal and external stakeholders on the status of the incident. Prepare and deliver clear, accurate, and timely status reports, including details on impact, resolution progress, and estimated resolution time if known. Escalate issues to higher levels of management or additional resources if the incident cannot be resolved quickly. Maintain a timeline of the critical incident, ensuring all activities are completed in timely manner. Track and monitor the progress of all recovery activities and adjust priorities, as necessary. Work with the Problem Management team to provide insights and documentation that will help to prevent future incidents. Ensure that the incident is formally closed once all recovery actions have been completed and stakeholder are informed. Assist in gathering information for audits to ensure compliance with established standards policies and configuration guidelines. What will make you successful Minimum Qualifications Associates degree or equivalent experience Basic experience with process improvement Basic experience with solving issues Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Good collaboration skills applied successfully within team Good critical thinking analytical and problem-solving skills Good interpersonal skills: able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Good organizational multi-tasking and time management skills Ability to use original thinking to translate goals into the implementation of new ideas and design solutions Good ability to establish rapport and gain the trust of others; effective at gaining consensus Self-motivated with the ability to manage projects to completion with oversight Good ability to handle sensitive information with discretion and tact Good attention to detail Demonstrated ability to influence motivate and mobilize team members and business partners; ability to work independently and in a team environment Knowledge of principles of systems administration including Dell Cisco and/or HP hardware Good knowledge of Microsoft Server environments including Microsoft Active Directory networking storage and virtualization technologies Up to 10% travel time required

Job Purpose The Global Category Manager is responsible to manage their supplier commodity panel with a strong financial QCD performance orientation Key Responsibilities Develop the regional and global strategies of the panel under their responsibility. Enforce group and local conditions as required Develop and present the short / medium / long term action plan of their commodity that meets the objectives of the Industry Procurement performance strategy Provide market data on their category for the Sector Global reference for the Sector on their categories Accountable to present Category Roadmap up to date on 6M Rolling base Coordinate volume /planned productivity discounts for their global commodity panel Participate actively in the budget preparation of their commodity savings performance Participate actively in the LTP and budget preparation with regional Procurement Heads and Industry CPO Review supplier performance monitoring (scorecard, escalations, panel inputs/outputs) Develop and maintain the relationship with key panel suppliers, develop John Cockerill C-Levels associated at supplier s Lead and propose cost optimization actions including VAVE, Make or Buy and other levers as needed. Manage the associated negotiations and lead the Sourcing coordination Develop savings actions road map for the panel under their responsibility and share / support the Lead Buyers community associated on savings actions Animate the Lead Buyers community associated on their categories and project Manage annual and globalization negotiations Finalize the project buyer s negotiation (level 2) when needed Provide project buyers with a structured panel for their Category Support management of series crisis actions (supply of product, quality issues, etc.) Ensure the conformity / validity of purchasing data recorded in ERP and reported in iValua Other duties as assigned Education & Experience Master in Business and or Engineering with emphasis or experience in Procurement or equivalent; and 10 years procurement with manufacturing, engineering related experience and/or training; or equivalent combination of education and experience 3 to 5 years of strong technical experience with Metals and Industry business Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to assess reasonableness of the analysis performed Background, Skills and Competencies Must have good interpersonal skills, with the ability to communicate with Engineering; Procurement, Top Management and other plant and office personnel Strong negotiation skills, ability to bear under pressure Practical expertise in office systems such as Excel and ERP tools such as SAP and Ivalua (e.g. purchasing - projects) Customer orientation, concern to offer a permanent quality service to internal clients, At ease in a matrix organization and a support department Analytical mindset, ability to formalize, structure and great rigor in work Agility in a changing professional environment Diplomacy, good communication skills, both oral and written, and ease in dealing with all types of interlocutors Very good team spirit and willingness to contribute to the team Reliability, integrity, honesty, discretion Comfortable with an international environment and multicultural aspects Fluency in English, both written and spoken. Fluency in other languages is a plus John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment. Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis !

In the Role you get: - Hands on experience in ReactJS, ExpressJS, NodeJS - 3-5 years of technical experience in full stack development - Hands-on experience in ReactJS - Hands-on experience with scripting languages in the back end (NodeJS, Python, Golang etc). - Hands-on experience delivering microservices based architectures and design - Hands-on experience working with Kubernetes based applications and container workloads - Cloud Native (specifically good experience designing 12-factor apps). - In depth understanding of Contract first/API first design and delivery experience. Strong experience in API design (OAS, middleware, external vs internal facing, etc.) - Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback. Work towards common goal of One Sutherland Team playing to win . Our most successful candidates will have: - Academic: BE / BTECH (CSE, IT), B.Sc. (Computers), BCA / MCA Or Other Bachelor / Master s Degree in Computing / IT preferred - Functional Domain: Healthcare IT / IT Services Delivery do

About The Role Skill required: Talent & HR - Talent Management Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processSupport workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversMake decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection Criteria.Demonstrates excellent client care skills.Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Excellent organizational & prioritization skills.Multi-cultural awareness.Excellent English Language communication skillsBusiness Case DevelopmentBusiness Operations ManagementBusiness Process DesignBusiness Process ImplementationOperations ManagementProblem SolvingProcess ArchitectureQuality ManagementService Quality ManagementExcellent Business Excellence knowledgeTeam PlayerExcellent Customer Service skillsAt least 8 years of HR Experience (HR Operations)Overall 12+ years of work experience in team handling role.Workday or Oracle or Success Factor Experience a plusHR Domain certification would be a plus Strong MS Office and Excel skills Proficient with Operational Excellence Practices Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large and complex projects, ensuring that appropriate frameworks are utilized while collaborating with sponsors to effectively manage scope and risk. Your typical day will involve driving profitability and success by overseeing service quality and cost management, while also measuring and communicating progress to leadership within established time frames. You will proactively support sales initiatives through innovative solutions and a commitment to delivery excellence, fostering a collaborative environment that encourages team engagement and performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of project management methodologies and frameworks.- Experience in managing cross-functional teams and large-scale projects.- Ability to analyze project performance metrics and implement improvements.- Excellent communication and interpersonal skills to engage with stakeholders. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, FB and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, FB and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

Training Executive The Training Executive coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, and ensures that all promises to stakeholders are delivered. The Training Executive assists the Learning and Development Manager in creating an effective and efficient operation for the Training department. What will I be doing As the Training Executive, you will be responsible for performing the following tasks to the highest standards: Maintain employee records, including personnel files and learning history. Schedule and coordinate training classes, maintaining the training calendar. Assist the Training Manager as a co-facilitator in running training programs, including induction. Maintain an active list of interns and coordinate the placement of current openings, including advertising. Demonstrate knowledge of the hotel's meeting space facilities and have a basic understanding of departmental operations. Prepare and distribute reports to measure training results. Conduct service quality audits and track progress to ensure continuous improvement.

We are looking for customer success managers who can who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use new technology platforms, we would love to hear from you. Objectives Guide onboarding of customers on Kenyt.AI SaaS platform Manage communications and deal with customer issues in an efficient and timely manner Interact and Support clients across geographies (India and abroad) Keep up with the trends in the industry and platform capabilities of the competition Explain insights and results to marketing and sales professionals Responsibilities Business Adviser to our clients working towards achieving their business goals. Manage client relationships and day to day interface with the client. Responsible for overall delivery for the services (Chatbot, Whatsapp Business Api, Service Desk, CRM) Work with clients to gather their data, understand customer journeys and suggest marketing campaigns to them. Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. Work with our delivery engineers to deliver chatbots for their marketing campaigns. Work closely with product/tech teams to explore the feasibility of technical Establish customer success metrics and ensure we meet them consistently. Acts as a referral point for client issues, escalations, complaints and manages Crisis situations. Track service KPIs and metrics to make sure service quality is up to the mark. Be responsible for upselling and renewals, and increase the revenue per client. Requirements Education: Tech Graduates Experience: 0-4 years industry experience Excitement: Making customers successful Attitude: Do what it takes Skills: Self-driven and excellent communication skills Experience in Account Management/Client handling Profiles Exceptional communication skills, both oral and written, coupled with excellent listening skills Analytical and data-driven with ability to deal with multiple stakeholders. Knowledge of analytics tools like Excel, Google Analytics Demonstration of good product and consumer thinking during his/her career Hands-on and a quick learner. Comfortable with learning new technology Exposure to CRM, marketing automation, digital marketing tools

Rekruiters Resource Managment LLP is looking for Job openings for Service Manager in Chennai Noida Hyderabad to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Job Title: Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India Overview KPMG in India provides a specialist Major Projects Advisory ( MPA ) services to enable Project Owners / Promoters, Government bodies, and/or other stakeholders to deliver infrastructure and construction projects successfully. The MPA services proposition is to enable our clients to achieve leadership in project delivery and operational excellence across the asset / project lifecycle. In offering MPA services, we do not replace typical project entities such as the internal client teams, PMCs, design consultants, others, but instead align objectives, implement delivery frameworks, improve visibility and decision making, and maximize opportunities for enhancing project outcomes, while reducing project failure risk. The MPA team is currently expanding and seeks experienced industry / advisory professionals to undertake challenging assignments in a high-performance work environment. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination The Individual Excellent communication skills (verbal and non-verbal) Ability to work well in a team Project Management functional knowledge and practical experiences in managing large capital projects Strong technical knowledge; can include in one or more specific infrastructure sectors , and/or generalist knowledge across sectors and specific skills in particular phase(s) of the project lifecyle Ability to work in a high-performance and dynamic environment Strong analytical, research and advisory skills, and abilities at being a fast-learner Client service culture and excellent relationship management skills Experience in using Primavera or MSProject for developing baselines and enabling key project decisions Willingness to travel and extended stay at client locations Candidates with prior consulting experience and demonstrable capability in technology, ERP, data analytics, digital tools and / or ESG are preferred .

Handle inbound patient/caregiver enquiries via phone, WhatsApp, email Conduct outbound calls to follow up with leads Understand patient medical situation and emotional needs Educate clients on how Integrative Therapy complements medical treatment Recommend suitable product and services based on segment and stage Address objections and concerns with empathy Follow sales scripts and SOPs, maintain high service quality Achieve monthly conversion targets (sales closures) Maintain accurate records in CRM Coordinate with clinical team for smooth onboarding of new patients Participate in regular sales training & feedback sessions Requirements Bachelor s degree in any field (Healthcare, Psychology, Nutrition, Sales preferred) 1 5 years experience in healthcare sales / wellness sales / tele-sales / patient counselling Excellent communication skills (English + Hindi/regional language) Ability to listen empathetically and build rapport with patients/families Strong objection-handling and consultative selling skills Familiarity with CRM tools (training provided) Self-motivated and target-oriented Ability to work flexible hours if needed

District Lead - Health Systems Strengthening - India Health Action Trust (IHAT) About IHAT: About Program: Sr Deputy Director or any person designated by him/her. Travel Requirements: 70% Job Summary : District Lead Health System is a dedicated leadership position is proposed to enhance the integration and delivery of health reforms at the district level, with an intensive focus on Deoria Sadar MP blocks. This role will ensure strategic coordination, capacity enhancement, and systems strengthening to improve the accessibility, quality, and accountability of health services. The District Lead Health System will provide strategic leadership and coordination across several key domains, including facility strengthening, digital data systems, and capacity building. The overarching objective is to ensure that primary healthcare services in Deoria District are accessible, equitable, and of high quality. Key Responsibilities: Baseline Assessments: Conduct comprehensive assessments of public health facilities (PHC, AAM, CHC, FRU) to establish benchmarks and monitor progress through clearly defined Key Performance Indicators (KPIs). Infrastructure & Capacity Building: Support the strengthening of healthcare infrastructure and systems at the district level, focusing on facility upgrades, human resource management, and digital transformation. Service Quality Enhancement: Drive improvements in service delivery, resource availability, and facility functionality across all levels of care, ensuring alignment with national standards. Essential Services Management: Support in ensuring the availability and efficient management of essential drugs, diagnostics, and referral mechanisms, enhancing access and continuity of care. Quality Assurance (NQAS): Support, facilitate, and mentor facilities in achieving National Quality Assurance Standards (NQAS) certification through systematic guidance and process improvements. Digital Health Integration: Support the implementation and integration of digital health platforms (e.g., HIS, e-Kavach, ABHA, eSanjeevani, Nikshay, HMIS), ensuring interoperability and sustainability. Data-Driven Decision-Making: Analyze health data to inform strategic planning, performance monitoring, and evidence-based decision-making. Digital Literacy & Compliance: Support the administration in promoting digital literacy among health workers and ensure practical usage and compliance with digital health tools. Training & Capacity Development: Support in conducting training needs assessments and designing tailored capacity-building programs for frontline workers, service providers, and healthcare managers. Supportive Supervision: Strengthen supervision mechanisms to improve accountability, service delivery standards, and on-ground performance monitoring. Knowledge Sharing: Encourage cross-functional learning and the dissemination of best practices to foster continuous improvement in healthcare quality. Performance Reporting: Provide actionable insights through regular reports, performance dashboards, and analytics to district and state health authorities, guiding strategic interventions. Work Experience: Minimum 3-5 years in public health program implementation and system strengthening. Preference for experience with government health systems, digital health platforms, and capacity-building programs. Education: MBBS with an additional qualification in Public Health or a Postgraduate degree in Public Health (MPH, MD in Community Medicine, etc.). Key Competencies: Basics of MS Word and PowerPoint Knowledge of Maternal Health policies in India/UP Knowledge of Child Health policies in India/UP Basic knowledge of components of RMNCHN How To Apply : Interested candidates should submit their applications by clicking the Apply Now button provided on this page. Only a complete application submitted through the online portal before the closing date will be considered. IHAT provides a safe working environment for all its employees; follows the principle of equal opportunity and encourages women applicants. Physically challenged with required skills /knowledge and willing to travel are also encouraged to apply. We will be following a systematic selection process to fill this position based on experience, competency and suitability. Shortlisting for the posts will take place soon after the closing date. Only shortlisted candidates will be invited for an interview. Unfortunately, we can only contact applicants who have been shortlisted for the interview. If you have not heard from us within 6 weeks of the closing date, please assume that the current IHAT positions are unable to accommodate you at the moment. It is also not possible for us to provide you with specific feedback because of the volume of applications we receive. IHAT does not charge any application, processing, training, interviewing, testing, or other fees in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Role Name: Group Lead, KHMS Role Band: Band 11 The KHMS Lead drives the deployment and sustainability of the Kraft Heinz Management System (KHMS) within Global Business Services (GBS) and its BPO partners. KHMS is a structured framework that embeds routines, tools, and standards to achieve operational excellence (OpEx) through daily continuous improvement. This role focuses on cultivating an OpEx culture, empowering teams to own and improve their workflows, and delivering measurable business outcomes. The KHMS Lead acts as a strategic partner, coach, and change agent, ensuring GBS/BPO operations align with organizational goals. Primary Objective Embed a sustainable culture of operational excellence by equipping GBS/BPO teams with KHMS methodologies, driving continuous improvement in daily operations, and delivering tangible results (e.g., cost efficiency, service quality). Strategic Alignment & Deployment Partner with GBS leadership to integrate OpEx priorities into strategic goals. Lead KHMS deployment across GBS/BPO teams using standardized playbooks, focusing on sustainable adoption. Identify high-impact improvement opportunities aligned with business objectives. Coaching & Capability Building Mentor teams and leaders at all levels to adopt KHMS routines (e.g., Day Start, Week Review, 90-Day Plans). Apply the Learn, Do, Teach model to reinforce accountability and skill development. Deliver tailored training programs to build continuous improvement competencies. Operational Execution Team Level: Partner with frontline managers to resolve daily workflow challenges using problem-solving tools (e.g., Root Cause Analysis, Customer Journey Mapping). Tower Level: Collaborate with functional leaders to standardize processes (SOPs, Service Catalogues) and align workflows with GBS strategy. Continuous Improvement Governance Establish KPIs and a performance drumbeat to track progress and accountability. Use data analytics to identify trends, prioritize actions, and measure impact. Conduct health checks to assess OpEx maturity and address gaps. Cultural Change & Stakeholder Engagement Champion servant leadership to drive mindset shifts toward ownership and innovation. Manage resistance by integrating OpEx into talent development and recognition programs. Strengthen collaboration between GBS, BPO, and cross-functional stakeholders. Performance Evaluation Impact: Measurable improvements in efficiency, quality, and cost within coached teams. Adoption: Sustainability of KHMS practices post-deployment; employee engagement in improvement initiatives. Leadership: Development of internal OpEx champions; cultural alignment with GBS goals. Stakeholder Feedback: Effectiveness in influencing teams and managing change. Qualifications Education: Bachelor s degree in Business, Engineering, or related field. Experience: 8-10 years in OpEx/Continuous Improvement roles, preferably in shared services/BPO environments. Skills: Proven ability to lead cultural transformations and coach diverse teams. Expertise in data-driven decision-making and performance management. Strong communication, collaboration, and influence skills. Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

Role Summary The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process. Duties and Responsibilities Serve as the first point of contact for clients seeking information about studying abroad and immigration. Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat. Arrange a call back from concerned advisors for resolving detailed query of clients. Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers. Identify and resolve client concerns, issues, or discrepancies promptly and effectively. Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process. Maintain accurate and detailed records of client interactions, inquiries, and resolutions. Update and manage client profiles in the customer relationship management (CRM) system. Work closely with the admissions team, visa consultants, and other relevant departments to ensure seamless communication and client support. Provide feedback on common client issues to improve overall service quality. Proactively address potential issues or concerns to enhance the overall client experience. Stay updated on changes in immigration policies, study programs, and other relevant information to provide accurate and current information to clients. Deal with the concerns of previous staffs and hand over that case into concerned person. Detail-oriented and committed to maintaining accurate records Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements. Education : Graduates Experience : 2 Years & Above Special knowledge, abilities and skills Customer-focused with a passion for delivering exceptional service. Patience and empathy when dealing with client inquiries and concerns. Ability to work under pressure and meet tight deadlines. Detail-oriented and committed to maintaining accurate records. Team player with the ability to collaborate effectively with colleagues. Bachelors degree in a relevant field. Proven experience in customer service or a related role. Excellent communication skills in English, both written and verbal. Knowledge of study abroad programs, admission processes, and visa requirements is a plus. Strong organizational and multitasking abilities. Proficiency in using helpdesk software and CRM systems.

The primary responsibility is to ensure profitability of the cluster and achieving the targets allotted for CASA, TPP, fee etc through the branches. Ensure effective customer service, brand building, and process compliance across all branches. Responsible for people management, lower attrition, and ensuring smooth branch operations. Ensure branch expansion and profitability of each branch. Suggest & execute BTL activities for acquisition of merchants. Provide timely & structured feedback - operator, user & competitors. Ensures that all credit and risk parameters applicable to the region are met with. Ensures that all service quality targets for the region are met with.,

Red Hat is looking for a customer-focused technology professional to take on the role of Delivery Executive for key growth Telecommunications customers. As a Delivery Executive, you will act as a trusted advisor to customers, ensuring their success with Red Hat products and maximizing the value derived from Red Hat product subscriptions. Your responsibilities will be crucial to the long-term success of Red Hat's subscription-based business model, focusing on customer satisfaction, renewals, and incremental sales. Your role will involve collaborating with cross-functional teams to provide project and software portfolio management for both customer-led projects and projects led by Red Hat Services. Additionally, you will work closely with strategic partners to establish stakeholder management plans, align on goals/initiatives, and collaborate on migration plans to Red Hat infrastructure solutions post-sales. Your primary responsibilities will include: - Serving as the main point of contact for all post-sales activities globally with your assigned customer(s). - Participating in pre-sales activities, answering RFP questions, and ensuring consistency throughout the customer lifecycle. - Working with Telco engineering to prioritize issues, RFEs, and Support Exceptions for customer projects. - Acting as a trusted advisor through detailed governance and communication plans and managing the deployment, use, and life-cycle of Red Hat products. - Managing project risks, actions, issues, and dependencies in collaboration with project managers. - Coordinating with various teams to manage project staffing requirements and drive customer satisfaction, product absorption, and profitability. - Participating in key customer meetings, executive business reviews, and addressing escalations from customers and account teams. - Managing customer profitability, revenue recognition, efficiencies, productivity, and successful project delivery. - Maintaining relationships with customers" key partners and collaborating with Red Hat partner teams to drive success on multi-vendor solutions. - Building and maintaining migration plans for customers from a partner embedded solution to a Red Hat direct platform. Requirements for this role include: - 10+ years of experience in telecommunications. - 8+ years of experience as a customer relationship or project manager. - Experience with complex telecommunications networking, IT technical components, and software development. - Understanding of NFV/SDN, mobile networking, and fixed networks. - Excellent interpersonal and communication skills. - Bachelor's in Engineering/Technology or related field. - Strong understanding of program management and leadership experience. At Red Hat, we are committed to creating an open and inclusive environment where diverse ideas are celebrated and innovation thrives. We encourage applicants from all backgrounds to join our global team and contribute to our culture of transparency, collaboration, and inclusion.,

Evaluate potential product quality complaints and initiate applicable records and actions within proper Quality System. Own and process quality complaint as per applicable procedures. Determine, facilitate and/or approves reportability assessments and decisions based on applicable procedures. Author and submit applicable regulatory reports (MDR, MIR, etc.) to competent authorities when deemed required. Monitor the status and progression of complaints under investigation and initiate actions to facilitate its resolution and closure. Review and approve the results of Engineering, Manufacturing, Quality, Service and/or Supplier evaluations and investigations of complaints. Performs queries to provide complaint data and ad hoc trend analysis on reported product problems/complaints to drive continuous improvements within the department and organization. Performs other duties as needed and assigned.

Job Title: Senior Consultant Function: Business Consulting Transformation -Major Projects Advisory (MPA) Base Location: Delhi / Mumbai / Hyderabad Project Location: Anywhere in India . Qualification Engineering / Architecture / Commerce Degree and Post-Graduation in Management / CA or Equivalent 10- 12 yrs of experience in project management in Mining Sector, handling private and govt clients Functional experience in coal and metal mines operationalization, project controls, project planning and monitoring, budget and cost management, project reviews, PMO set-up and implementation, risk management, procurement and contract management is desired. Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination

About Rentokil PCI About the Role: The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM in order to improve their Technical & operational capability. Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities Ensure the Operations Team completes Pest audit as per iCABs/contract agreement using rAuditor, and closes customer audit non-conformities (external / internal) Conduct daily & weekly review meeting of OEs/AOM and monthly operations meeting with Technicians Approval of conveyance amount for all the AOMs Ensure customer complaints are attended within 24 hours & resolved with reduction in escalation. In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Advance Operations Succession planning: Ensure availability of qualified Technician, OEs, SP, AOM as per branch business plan to meet new sales as per sales forecast. Ensure SHE golden rule, PN, SRA and ATEX compliance in the Branch. Monitor and maintain material consumption, Overtime Hrs. as per Branchs AOP target OM to monitor and ensure daily chemical consumptions are updated in NAV by respective team members and before month closing confirm Physical stock and NAV stock are matching. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Track, Monitor and ensure input costs at all major sites as per gross margin agreed & implement action plans to bring it within limits in Branch Actively drive Service & Product Leads and ensure Branchs AOP targets are met Surprise visits to KA and NKA to ensure compliance with the contractual agreement and support Technicians and OEs Analyse service complaints, prepare action plan, guide OEs/AOMs to ensure AOP targets are met Inventory: analyse material consumption and optimise consumption- prepare action plan, guide OEs/AOMs to ensure AOP targets are met Ensure strict implementation of Service SOPs, SHE golden rules, SRA, PN and use of Approved Preparations List products. Identify & resolve Service delivery issues in coordination with the Branch Manager Provide technical and operational support to OEs and AOM Ensure termination notifications are attended effectively and promptly. Analyse and take appropriate actions in case of any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc Monitor and drive SOS, service productivity and efficiency Monitor and ensure 100% PMI audits are completed as contract agreement. Monitor Branchs SCP usages and Active devices. Ensure that the usage is always about 95% & active device count is always 100%. Analyses visit extraction notes for all high infestation related service visits on daily basis & take action Ensure that the services of NKA are delivered through the certified technicians & with SCP only. This is MANDATORY Ensure Branch CVC scores as per target and increase in promoters numbers based on resolution of grievances of detractors/passive Visit customers (along with OEs, AOM) and help resolve issues highlighted by customers/OE/AOM. Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process Coach and motivate Technician by route riding through OE/OM for quality service Lead generation. Also guide how to conduct techno commercial audit by analysing the suitable need at the customers site. Key Result Areas: ToS improvement- 60-75% (as per branch AoP target) Manpower Management: 100% availability of qualified Technician, planner, OEs and AOM as per business plan Delivered MTD SOS >95% and Technicians productivity - R/FTE, Visit/FTE as per branch AOP targets Complaint management: Ensure reduction in Call Outs and increase CVC score as per AOP targets Manage material consumption with improved Branch monitoring and Optimise the material consumption by implementing innovation as per branch AOP targets. 100% TPA and Development plan based Technicians grading Ensure 100% usage of SCP devices & all devices are active throughout the year in respective branch Deliver budgeted Service Leads and encourage & motivate technicians to submit the Service Leads as per AOP target Retain & grow existing customers to improve Customer Retention as per AOP target 100% PMI target as per iCABs are achieved of the branch as per contract agreements myR Usage for customer reviews, trend analysis & going paperless Self learning and development- Above 90% score in online assessment. Deliver agreed SHE Plan- LTAR Target | WDLR Target Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture) 3-4 yrs of experience in operations of pest management or service industry is desirable Profi

Your Responsibilities: System setup and manage quality support activities such as account setup, inquiry status, order status, and payment status. Responsible for monitoring the end-to-end quality transaction. Focus on improving shipment transaction numbers on our products. Assist shipment operations in innovative methods to improve metrics Analyze quantitative and qualitative data to enhance shipment performance and customer experience Tackle shipment operation problems in creative and logical ways and identify effective solutions from buyer and seller both the ends. Create effective working relationships with customers by managing objectives and expectations and ensure process and data-driven product decisions Monitor shipment transactions quality and coach customers to improve their productivity Work on identifying root causes for all issues/errors and mitigate by putting preventive actions in place Work with the sales and operations team to own all process metrics and improve them Eligibility Criteria: 3-4 years of experience in quality assurance processes Experience in both voice and non-voice processes (email, SMS, chat) Ability to assess, analyze, resolve and represent complicated concise communication Proficient with MS Office, are an expert on all 7 Quality Control tools, FMEA, etc. Strong communication, interpersonal, team-working, and customer service skills.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: High quality delivery of service now requests and projects meeting customer requirements within agreed timelines. Communicating effectively with key business users regarding requirements. Create and maintain knowledge articles. Mentor new team members and Conduct knowledge sharing sessions. Prepare traning plans and documentation. Identify and improve efficiency and potential improvements of the network environment. Participate in the testing/piloting of new services/hardware. Ensure Service Quality Targets are met for offered Connectivity services. Plan and prepare change orders as per organization standards. Analyze and resolve network issues. Provide oncall support to the customers. Requirements Extensive working experience on large scale network infrastructure. Good knowledge and understanding of end-to-end network design in large scale IT infrastructure. Experience with F5 Load Balancer (LTM and GTM ) including configuation of iRules,Trafic Management Policies,SSL profiles,Virtual Servers,etc. Experience with Check Point and Fortigate Firewals including configuation of Access and NAT Rules,Routing,VPN configuration. Experience in Routing and Switching (Cisco and Arista). Experience with Bluecoat proxy including configuation including URL whitelisting and proxy forwarding. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

. Qualification Engineering / Architecture / Commerce Degree and Post-Graduation in Management / CA or Equivalent 2 years of post-qualification experience in project management with industrial construction of Oil Refinery, Chemical Plants, Manufacturing Plant Projects, Infrastructure projects like Airports, Ports, Highways, Metro, Water & Irrigation Functional experience in project controls, project planning and monitoring, budget and cost management, project reviews, PMO set-up and implementation, risk management, procurement and contract management is desired. . Role & Responsibilities Deliver advisory services (one or more workstreams) under team lead guidance and ensure service quality Actively support teams on opportunities for business development Develop and maintain knowledge repositories and share assignment specific learning across teams Support in developing path-breaking / innovative concepts and methodologies for our infrastructure solutions / clients Enhance and sharpen advisory / consulting skills Demonstrate innovation in work methods, client service, knowledge accumulation and dissemination

As a Program Manager, you will be responsible for one Customer Program consisting of customer support services, purchasing, warehouse management and other contract compliance activities. You will coordinate purchasing, customer services, vendor relationships and warehousing activities in accordance with company policies, procedures and principles. Responsibilities: Confers with customers on programs performance and evaluate areas for improvement and expanded services. Administers on-site human resource activities as required. Monitors programs effectiveness and prepares monthly reports, including cost, performance, service quality and improvements. Analyzes supplier performance and makes recommendations on new agreements. Advises and trains employees on methods and use of equipment in handling, storing, maintaining and delivering of stock material. Reviews program performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates, cost savings and areas for improvement. Monitors account receivables and takes action. Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems. Responds to audit findings and implements appropriate actions. Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives. Qualifications: Bachelors Degree required 5 years required; 7 years preferred of related experience Strong written and verbal communication skills Strong presentation and interpersonal skills Strong persuasion and skills Strong computer skills Strong math and analytical skills Organized and detail oriented