Service Manager

Job Description for Service Manager

Company Description (www.innefu.com)

We are a Series A Funded New Age Information Security C Data Analytics Company and we take pride in the factthat we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, PredictiveIntelligence, FacialBiometrics and so on.

We are among the top 5 Cyber excellence companies globally (Holger Schulze awards) and have won similar recognitions at Nationaland International arenas.

To our credit, more than 100 customers in India already trust us and the list is only growing. Exciting things are happening at Innefu and we are all game for a big leap forward.

Job Description:

Service Manager will be responsible for leading and managing the end-to-end lifecycle of AI/ML and Data Analytics projects. This role requires a highly organized and strategic thinker who can collaborate with cross- functional teams, ensure projects are delivered on time and within budget, and maintain high client

satisfaction. The ideal candidate will have a strong engineering background and extensive experience in data analytics project delivery.

Key Responsibilities:

Account Management s Client Engagement:

• Lead and manage the complete lifecycle of AI/ML and Data Analytics projects, ensuring timely and cost-effective delivery.
• Serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships.
• Conduct client demos, project reviews, and provide regular updates on product usage, key insights, and new feature introductions.
• Drive customer satisfaction by addressing queries, concerns, and escalations promptly, ensuring a seamless experience.
• Identify opportunities to cross-sell and up-sell products and services to existing clients, focusing on generating incremental revenue.
• Promote and sell Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.
• Present new products, services, and solutions to clients, reselling or adding value to existing implementations.
• Facilitate client demos to showcase relevant features, upgrades, and solutions for cross-selling and upselling opportunities.
• Supervise Business Analysts (BAs) and oversee the creation of actionable insights and reports for clients.
• Work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables.
• Develop comprehensive project plans, manage schedules, and allocate resources effectively to meet client expectations.
• Monitor project progress, identify risks, and address issues proactively to ensure successful project delivery.
• Oversee AMC tendering and ensure annual contract renewals by providing timely and relevant updates to clients.
• Manage change requests and customizations outside the original project scope, including requirement analysis, effort estimation, and pricing.
• Create success case studies to demonstrate the added value and ROI for clients, strengthening the business relationship.
• Maintain regular client communication, providing weekly or bi-weekly updates as per the client’s engagement needs.
• Act as the first point of contact for any escalations, resolving queries or complaints efficiently.
• Share relevant reports, insights, and alerts with clients, ensuring they are kept up to date on their product usage and project status.

Required Skills:

• Strong experience in

  Key Account Management, AMC Sales, and upselling/cross-selling.

• Excellent client relationship management and communication skills.
• Project management expertise, particularly in AI/ML, data analytics, or related fields.
• Ability to collaborate with technical teams (engineering, data science, product management) and translate client needs into project deliverables.

Note: Immediate joiner will be preferred.

Location: Lucknow, Uttar Pradesh, India