The Assistant General Manager – Service at Veer Mahindra will play a critical leadership role in driving operational excellence across the service department. This role demands a strategic thinker with strong technical knowledge, people management skills, and customer-centric focus to enhance service efficiency, customer satisfaction, and profitability. Key Responsibilities: Service Operations Management: Oversee day-to-day service operations including workshop, bodyshop, field service, and express service bays. Ensure high productivity, quality workmanship, and adherence to Mahindra service standards. Optimize workshop loading, bay utilization, and turnaround times. Team Leadership: Lead and mentor Service Advisors, Technicians, Floor Supervisors, and support staff. Implement performance monitoring, daily reviews, and regular training to build a result-oriented team. Drive team motivation and discipline. Customer Experience: Ensure best-in-class customer service experience through transparent communication, prompt resolution of issues, and timely delivery. Handle escalated customer complaints and ensure 100% customer satisfaction index (CSI) targets are met. Promote service loyalty programs and follow-up processes. Revenue & Profitability: Achieve monthly and annual revenue targets across labour, parts, value-added services (VAS), and insurance. Monitor workshop expenses and ensure cost-effective operations. Drive service campaigns, AMC, and upselling of additional services. Process & Compliance: Implement and audit SOPs, safety guidelines, Mahindra QMS norms, and statutory compliances. Ensure DMS usage, job card accuracy, and documentation control. Prepare and review daily MIS, KPI dashboards, and reports. Coordination & Reporting: Coordinate with Parts, Sales, CRM, and Technical teams for seamless customer experience. Submit regular reports to senior management with insights and action plans. Qualifications & Skills: Graduate/Diploma in Automobile/Mechanical Engineering (preferred) 8–12 years of relevant experience in service operations in the automobile industry (preferably Mahindra) Strong leadership, communication, and conflict-resolution skills Proficiency in dealer management systems (DMS) and MS Office Customer-focused, performance-driven, and team-oriented Key Performance Indicators (KPIs): Monthly Retail Labour & Parts Revenue Bay & Technician Productivity Customer Satisfaction Index (CSI) Repeat Job Ratio Value-Added Services Penetration Complaint Resolution TAT Shield and RSA Sales Warranty Claim Efficiency Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person

Department: Service Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: AGM – Service / General Manager Job Summary: The Service Manager is responsible for the smooth functioning of the entire service workshop, ensuring customer satisfaction, operational efficiency, and achievement of service targets. This role focuses on executing service processes, managing service advisors and technicians, and delivering performance KPIs. Key Responsibilities: Manage daily service operations including job allocation, quality checks, and timely vehicle delivery. Ensure effective load planning, bay utilization, and technician productivity. Handle customer complaints and feedback, ensuring high CSI. Drive VAS (Value-Added Services), AMC, and RSA sales through advisors. Monitor workshop cleanliness, tool availability, and safety compliance. Conduct daily morning meetings, job card audits, and WIP reviews. Coordinate with parts department for smooth repair completion. Train and guide Service Advisors and Technicians. Ensure documentation accuracy in DMS and maintain process compliance. KPIs: Labour Revenue Achievement Technician & Bay Productivity On-Time Vehicle Delivery Repeat Job Ratio CSI Score WIP Control Requirements: Diploma/Degree in Automobile or Mechanical Engineering 5–8 years of experience in service workshop operations Strong team management and customer-handling skills Knowledge of DMS systems and MS Office tools Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Quarterly bonus Work Location: In person

Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: Body Shop Manager Job Summary: The Body Shop Advisor is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance. Key Responsibilities: Greet customers and assess vehicle damage upon arrival. Prepare job cards with accurate damage and insurance details. Coordinate with surveyors for claim approvals. Keep customers updated about vehicle repair status. Ensure prompt delivery and post-delivery follow-ups. Upsell paint protection, polishing, and body-related add-ons. Verify parts availability and repair estimates. Collect customer feedback post-delivery. KPIs: Job Card Accuracy Insurance Process Efficiency TAT (Repair to Delivery) Revenue per Job Upselling Ratio Customer Feedback & CSI Requirements: Graduate / Diploma in any discipline 1–4 years of experience in service or insurance-related roles Good communication and coordination skills Basic knowledge of vehicle body repairs and claims process Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person

Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: AGM – Service / GM Job Summary: The Body Shop Manager leads the body repair and paint operations, ensuring timely accident repairs, quality workmanship, and insurance coordination. This role focuses on productivity, TAT, claim process efficiency, and customer satisfaction. Key Responsibilities: Supervise all body shop activities including damage assessment, job estimation, repair, painting, and delivery. Liaise with insurance surveyors, process approvals, and ensure documentation. Manage body shop technicians and ensure high-quality workmanship. Monitor TAT, WIP, and repair timelines. Ensure proper use of tools, paint booths, and safety procedures. Review job cards, ensure accurate cost estimation, and billing. Drive insurance business and upselling of body shop services. Ensure customer updates and maintain CSI. Conduct regular audits and follow Mahindra standards. KPIs: Body Shop Revenue TAT (Turnaround Time) Insurance Claim Efficiency Paint & Repair Quality CSI Score WIP Control Requirements: Diploma or Degree in Automobile Engineering 5–8 years of experience in body shop operations Strong understanding of insurance processes, body repair standards Ability to manage team and tools effectively Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person

Department: Service Location: Veer Mahindra (Kannur & Kanhangad Workshops) Reporting To: AGM – Service Job Summary: The Customer Relationship Manager – Service at Veer Mahindra is responsible for delivering exceptional customer satisfaction and relationship management across the Kannur and Kanhangad service outlets . The CRM acts as the bridge between customers and the workshop teams, ensuring prompt resolution of complaints, seamless follow-ups, and consistent customer delight, while driving repeat business through AMC, RSA, and VAS promotions. Key Responsibilities: Customer Engagement & Retention: Handle all inbound and outbound service-related calls for Kannur & Kanhangad. Track daily service customers and conduct follow-up calls post service. Ensure 100% conversion on feedback capture and satisfaction call protocols. Promote AMCs, RSA renewals, and service loyalty programs. Complaint Management: Proactively handle customer complaints and coordinate with the workshop team for resolution. Maintain complaint register and ensure closure within 24–48 hours. Follow-up on repeat jobs and unresolved issues until customer closure is achieved. CSI & Feedback: Maintain and track Customer Satisfaction Index (CSI) scores for both locations. Ensure proper data submission and daily/weekly feedback reporting to AGM – Service. Monitor Net Promoter Score (NPS) and implement action plans to improve scores. Database & Reminders: Maintain an updated customer database with service due dates, contact details, and interaction history. Send service reminders, insurance reminders, and post-service thank-you messages. Run WhatsApp and SMS-based engagement campaigns for Kannur & Kanhangad customers. Experience Management: Coordinate with lounge staff to ensure customer comfort at both locations. Manage value-added services communication and upsell support. Support on-ground customer engagement events (service camps, women’s days, loyalty meets). KPIs (Key Performance Indicators): Daily Follow-Up Compliance (% of calls made) Complaint Closure Rate & TAT CSI/NPS Scores – Target Achievement AMC / RSA / VAS Conversion Repeat Job Recovery Follow-Ups WhatsApp Campaign Reach & Response Rate Requirements: Graduate in any discipline (MBA/Service Marketing background preferred) 2–5 years of experience in automotive service CRM or customer support role Fluent in Malayalam and English (spoken and written); Hindi is a plus Strong interpersonal, coordination, and record-keeping skills Ability to travel between Kannur and Kanhangad workshops as per schedule Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person

Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: Body Shop Manager Job Summary: The Body Shop Advisor is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance. Key Responsibilities: Greet customers and assess vehicle damage upon arrival. Prepare job cards with accurate damage and insurance details. Coordinate with surveyors for claim approvals. Keep customers updated about vehicle repair status. Ensure prompt delivery and post-delivery follow-ups. Upsell paint protection, polishing, and body-related add-ons. Verify parts availability and repair estimates. Collect customer feedback post-delivery. KPIs: Job Card Accuracy Insurance Process Efficiency TAT (Repair to Delivery) Revenue per Job Upselling Ratio Customer Feedback & CSI Requirements: Graduate / Diploma in any discipline 1–4 years of experience in service or insurance-related roles Good communication and coordination skills Basic knowledge of vehicle body repairs and claims process Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person

Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / Senior Service Advisor Job Summary: The Service Advisor is the face of the workshop and the first point of contact for service customers. This role involves receiving vehicles, understanding customer concerns, preparing accurate job cards, and ensuring a smooth service process with timely updates and delivery. Key Responsibilities: Welcome customers and conduct vehicle reception with proper concern capturing Prepare job cards in DMS and record all customer complaints accurately Explain service jobs, estimates, AMC, RSA, and value-added services Coordinate with floor supervisors and technicians for job progress Communicate delivery timelines and keep customers updated Conduct post-service delivery explanation and billing assistance Perform follow-up calls after delivery to ensure customer satisfaction Promote add-on services and increase per-vehicle revenue KPIs: Job Card Opening Accuracy Daily Job Card Count & Revenue Per Advisor VAS, AMC, RSA Attachments On-Time Delivery Ratio Complaint-Free Deliveries CSI Feedback Score Requirements: Diploma in Automobile/Mechanical or Graduate in any discipline 1–3 years of experience in a similar role (automobile workshop preferred) Excellent communication and interpersonal skills Basic DMS and computer knowledge Language fluency in Malayalam and English Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person

Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / Senior Service Advisor Job Summary: The Service Advisor is the face of the workshop and the first point of contact for service customers. This role involves receiving vehicles, understanding customer concerns, preparing accurate job cards, and ensuring a smooth service process with timely updates and delivery. Key Responsibilities: Welcome customers and conduct vehicle reception with proper concern capturing Prepare job cards in DMS and record all customer complaints accurately Explain service jobs, estimates, AMC, RSA, and value-added services Coordinate with floor supervisors and technicians for job progress Communicate delivery timelines and keep customers updated Conduct post-service delivery explanation and billing assistance Perform follow-up calls after delivery to ensure customer satisfaction Promote add-on services and increase per-vehicle revenue KPIs: Job Card Opening Accuracy Daily Job Card Count & Revenue Per Advisor VAS, AMC, RSA Attachments On-Time Delivery Ratio Complaint-Free Deliveries CSI Feedback Score Requirements: Diploma in Automobile/Mechanical or Graduate in any discipline 1–3 years of experience in a similar role (automobile workshop preferred) Excellent communication and interpersonal skills Basic DMS and computer knowledge Language fluency in Malayalam and English Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person

Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / AGM – Service Job Summary: The Senior Service Advisor plays a dual role — managing a key set of customers while also mentoring junior advisors. This position focuses on driving revenue through high-end jobs, handling priority customers, resolving escalations, and ensuring high customer satisfaction across service operations. Key Responsibilities: Handle premium customers, fleet clients, and repeat job escalations Lead job card quality, concern diagnosis, estimate explanation, and upselling Train and support junior Service Advisors in process compliance and customer handling Monitor live WIP for assigned jobs and expedite critical repair timelines Collaborate with workshop, parts, and CRM teams for seamless workflow Ensure all job cards are closed with clear repair notes and proper billing Drive AMC, RSA, insurance, and VAS penetration from the front Conduct daily morning huddles and end-of-day review with team KPIs: High-Value Job Card Count & Revenue Team Job Card Audit Accuracy VAS / AMC / RSA Targets Repeat Job Recovery / Resolution Cases Advisor Training & Grooming Support CSI / Complaint Escalation Management Requirements: Diploma/Degree in Automobile or Mechanical Engineering 3–6 years of service advisor experience in the automotive industry Strong technical understanding and customer communication skills Proven upselling, team coordination, and issue resolution ability DMS, MS Excel, and process knowledge Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person