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Service Manager

Service Manager

Thales

12 - 13 years

35 - 40 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

Computer science Crisis management Architect Change management HP data protector Aerospace Access management Banking Operations Identity management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Noida Berger Tower, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Main Responsibilities

Act as primary interface to the customer for all aspects related to the operational service

Understand customer business model and trends, periodicity and priorities to anticipate the capacity requirements

Follow-up customer activity linked to the Service provide including incident, problem and change management

Take the ownership of the signed service contract and ensure all agreements and local

compliances are documented and followed

Gather and maintain up-to-date customer information (ex. confluence, ServiceNow, )

Ensure procedures comply with regulations, per customer specifications of export of data or

security rules

Deliver reports and KPI s to the customers as per the agreed schedule

Ensure issues are dealt with per the SLA and monitors issue escalation is managed

appropriately.

Organize Monthly/Quarterly Service reviews with customer to review service performance,

incidents, KPIs, actions and propose improvements

Send and follow-up regular satisfaction surveys to customer

Requirements

Bachelors Degree in Systems Engineer, Computer Science or related areas

Experience in the Identity and Access Management implementations and modern authentication methods

Relevant previous experience as support or delivery engineers and experience as service manager

Strong customer facing skills including crisis management, assertive communication,.. both written and orally

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Service Manager