Service Management Manager

About The Role

Skill required: Business Reporting & Governance - Sustainability Reporting & Analytics

Designation: Service Management Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsUnderstanding of ESG reporting expectations and timelines for the different internal / external stakeholders and provide analytics insights, taking into account the common challenges in reporting / and industry best practices.

What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationAbility to manage multiple stakeholdersClient ManagementRisk ManagementDefine the overall approach, plans, frameworks, and processes for KYC governance.Partner with the ANZ team to design effective operational and delivery models.Lead program reporting and track performance against established plans and forecasts.Monitor key governance metrics, including Critical Service Levels and Key Performance Indicators.Prepare and present regular reports for leadership and stakeholders, including fortnightly/monthly status updates, quarterly executive reviews, and retrospective sessions.Participate in ongoing governance reviews to address issues, risks, and contractual modifications.Ensure timely delivery of program outputs and governance reports.Promote transparent communication between senior management and key stakeholders.Escalate governance issues when necessary and align governance practices with strategic objectives.Work closely with risk teams to identify and mitigate governance-related risks.
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation