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Assistant Manager - Payment Services

Assistant Manager - Payment Services

Hsbc

2 - 7 years

7 - 16 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

Business services global operations Operational risk Compliance External audit MIS Business continuity planning Customer service Management User acceptance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Some careers open more doors than others.

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

Job Introduction

Within Digital Business Services, Global Operation Services is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying goods, and setting up companies. Global Operation Services teams are making sure all this happens smoothly.

Manage and control daily operations and administration of operations (which includes Cash and cheque collection for the corporate customers) to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
Monitor performance of external vendors and operating staff in the unit
Ensure standardization of processes. Process notes to be updated on a regular basis.
Regulatory reporting activities as per RBI and other regulators requirements.
Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
Ensure day to day processes are run as per defined procedure notes and policies.
Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Adhere to the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Setting discipline for routine activities and ensuring deadlines are met.

Principal Responsibilities

Ensure that there is improvement in productivity for transaction processing and service delivery.
Day to day co-ordination with third-party service provider and ensuring daily processing is completed as per the agreed SLA with the business.
Ensure all the policies and procedures with regards to Cash & cheques are being adhered scrupulously.
Ensure all cash & cheque activities are performed smoothly and that all RBI deadlines are met.
Contributes to building good customer relations and maintaining a high level of customer service.
Ensure customer queries get resolved within TAT.
Understand and implement customer requirements.
Monitoring Vendor staff performance and creating culture of learning and growth in the unit.
Manage the operational risk associated with the role and safeguard the interest of the bank
Reporting / Preparation of MIS.
Conduct User Acceptance Tests (UAT)
Business Continuity Plan (BCP)

Requirements

This role requires 2 years of overall Banking exposure.

Skills required for success are:

People and Stakeholders Management
Strong Communication and decision-making ability
Thinking and Problem-solving skills
Customer Drive

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Financial Services

London

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Assistant Manager - Payment Services