Service Co-ordinator

2 - 5 years

0 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Coordinate and schedule service visits with customers and technicians with FSM Zoho.
  • Maintain service logs, job cards, and update service records in FSM Zoho
  • Act as the primary point of contact for service-related queries.
  • Follow up on service jobs to ensure timely completion and customer feedback.
  • Assist in warranty claim processing and spare parts coordination with service engineers.
  • Follow up with AMC (Annual Maintenance Contract) schedule preventive maintenance.
  • Liaise with procurement/logistics teams to ensure the availability of parts/tools for service jobs.
  • Handle the spare dispatch and receipt of parts through the security gate, including proper documentation for returnable items
  • Track technician performance, service timelines TAT, and customer satisfaction reports.
  • Escalate critical issues to Service Manager or Technical Support Team.
  • Support billing/invoice process for completed service jobs.

Qualifications:

  • Bachelor’s degree or Diploma in EEE.
  • 2–5 years of experience in a service coordination or customer support role (preferably in MEP, Manufacturing, or Technical Services).
  • Good knowledge of MS Office, service management software (e.g., Zoho Desk, SAP, or similar).
  • Excellent communication and interpersonal skills.

Key Skills:

  • Service coordination & scheduling
  • Customer relationship management
  • Time management & multitasking
  • Problem-solving attitude
  • Technical understanding of equipment/services (advantage)

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

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