Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Job Title: City Head - Sales Location: Mumbai | Company: Climate tech firm | Employment Type: Full-time Role Overview Drive revenue growth, manage 40-50 field sales professionals (directly/indirectly), and ensure operational excellence. Lead sales strategy execution, identify new growth avenues, and coordinate with departments to streamline business processes. Key Responsibilities Team Leadership: Lead, mentor, and manage a high-performing sales team. Operational Efficiency: Ensure timely execution of field sales, manage high-pressure situations, and drive productivity. Sales Strategy & Execution: Develop city-level sales strategies to build a strong sales funnel. Market Insights: Leverage local market knowledge to identify growth opportunities. Data & Insights: Use data to track team performance and drive improvements. Sales Growth: Identify new avenues and channels to maximize revenue. Cross-Departmental Coordination: Collaborate with operations, marketing, and customer support for smooth execution. Requirements Required Skills & Competencies Leadership & Team Management: Lead large teams (40-50) directly/indirectly, inspire and train them to exceed targets. Operational Efficiency: Handle high-pressure operational challenges effectively. Sales Strategy & Execution: Develop and implement strategies to achieve business goals. Market Knowledge: Strong understanding of local market dynamics and customer behavior. Data-Driven: Use data analytics to drive team performance and strategy. Process Orientation: Focus on operational excellence and process improvement. Qualifications & Experience Education: MBA from a Tier 2 business school or equivalent. Experience: Minimum 8 years in field sales or sales management, with experience in managing teams and creating sales funnels. Experience in multiple sales channels is highly preferred. Benefits What We Offer Impactful Role: Opportunity to make a tangible impact in a fast-growing startup. Incentives: Competitive salary and performance-based incentives. Leadership: Lead and mentor a high-performing team. Growth: Continuous learning and development opportunities. Show more Show less
Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Inside Sales Representative | Mode: On-site, Permanent, Full-time Location: Mumbai-Thane, India NOTE: Require only female candidates Job Overview: We seek a motivated Inside Sales Representative with a minimum of 2 years of experience in sales, particularly with a strong background in cold calling. The ideal candidate will excel in generating new business opportunities, building client relationships, and driving revenue growth. Key Responsibilities: ● Lead Generation: Identify and develop new business opportunities through proactive cold calling, emailing, and following up on leads. ● Client Engagement: Build and maintain strong relationships with prospective clients, understanding their needs and effectively communicating how firm can meet those needs. ● Sales Targets: Consistently meet or exceed assigned sales quotas and performance objectives. ● Product Knowledge: Maintain a deep understanding of company’s products and services to effectively address customer inquiries and objections. ● CRM Management: Accurately record and manage all sales activities and client interactions in the company's Customer Relationship Management (CRM) system. ● Collaboration: Work closely with the marketing and product teams to provide feedback on market trends and customer preferences. Qualifications: ● Bachelor's degree in Business, Marketing, or a related field is preferred. ● Minimum of 2 years of experience in inside sales, with a proven track record of successful cold calling and lead generation. ● Excellent communication and interpersonal skills ● Strong negotiation and closing abilities. ● Proficiency in using CRM software and other sales tools. ● Self-motivated, goal-oriented, and able to work independently. Requirements ● Experience in the climate-tech or HVAC industry is a plus. ● Familiarity with IoT-based solutions and subscription models. Benefits ● Opportunities for professional growth and development. ● A collaborative and innovative work environment. ● The chance to be part of a company making a significant environmental impact Show more Show less
Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Job Title: Customer Service Executive Location: Thane (HQ) Job Type: Full-time Experience: 1 to 2 years About CircoLife: CircoLife is a leader in innovative, energy-efficient smart air conditioning systems, delivering sustainable solutions that enhance user comfort and contribute positively to the environment. Our collaborative and creative team is committed to pushing the boundaries of technology and excellence. Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records: Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer- facing environment. 3. Skills: 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Job Title: Customer Service Executive Location: Okhla Phase 1 Delhi Job Type: Full-time Experience: 1 to 2 years Key Responsibilities: 1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product/Service Information: Educate customers on product features, benefits, and usage. 4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records: Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment. 3. Skills: 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. 4. Proficiency in CRM software and Microsoft Office applications. 5. Fluency in English (written and verbal); additional language skills a plus. Working Hours: 1. Shifts: Rotating shifts, including evenings, weekends, and holidays. 2. Work Environment: Call centre or office environment. What We Offer: 1. Competitive Salary: Based on experience and performance. 2. Benefits: Health insurance, paid time off, and opportunities for career growth and development. 3. Training: Comprehensive training program to ensure your success in the role. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter. Show more Show less
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Role : JAVA Developer Must-Have : • Strong Hands-On Expertise JAVA 11/17/21 • Expertise in Spring Boot • Experience in PostgreSQL or any Database like Oracle • Should have experience in Hibernate • Should be proficient in Java Multi-threading, Synchronization, Collections and Exception handling concepts • Strong exposure working with REST API • Should be proficient in GIT or any Sub versioning tool like SVN,CVS • Strong experience in Maven • Should have strong logical, analytical and problem solving skills • Should have experience in Agile/Scrum working methodology. Good to Have : • Junit • Docker/ Kubernetes • Good Communication and team work Minimum Qualification: • 15 years of full-time education • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable) Show more Show less
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Job Title: Scrum Master – Telecom Domain Location: Bengaluru, Karnataka, India Job Type: Full-Time / Contract (6–12 months) Experience Level: Mid to Senior (5+ years) Domain: Telecommunications Methodology: Agile / Scrum / SAFe Show more Show less
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Role : Salesforce Developer Must-Have : 1. Senior Salesforce developer with experience of 7+ and proficient in Coding and Configuration). 2. Strong practical experience on Integrations ,Salesforce Lightning , Basic UX UI (HTML, Javascript). 3. Experience working on Service Cloud Implementation along with force.com platform offerings. 4. Ability to analyze the challenges and design optimal solution on Salesforce. 5. Role will require a completely technical person. 6. Agile experience 7. Excellent Communication Minimum Qualification: • 15 years of full-time education • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable) Show more Show less
Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Job Description: Service Coordinator| Location: Thane, Maharashtra | Department: Service Operations | Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that firm's service function delivers same-day resolutions and operates within defined Turnaround Times (TATs). This role demands strong people management, multi-team coordination, and the ability to function effectively in high-pressure, shift-based environments. Key Responsibilities • Ensure same-day closure of service calls wherever possible. • Track and enforce adherence to company-defined TATs for installation, breakdown, and preventive maintenance. • Follow a closed-loop system — from customer complaint to technician dispatch to final resolution and feedback. • Coordinate field technician schedules and work orders using CRM and tracking tools. • Proactively follow up with field teams, warehouse, technical support, and customer help desk to prevent delays . • Escalate and resolve delays, part shortages, or customer grievances on priority. • Provide proactive updates to customers via phone, SMS, or WhatsApp on service milestones. • Handle escalations with empathy while ensuring resolution within SLA timelines. • Maintain records of calls, schedules, feedback, and closure reports. • Generate daily MIS reports on open/closed calls, delays, and technician performance Requirements Work Requirements • Must be willing to work in rotational shifts, including weekends and holidays as per roster. • Strong multitasking and people coordination skills — handling 50 + technicians daily . • Ability to function effectively in a fast-paced, high-pressure service environment. Qualifications & Experience • Graduate in Operations, Business Administration, or related fields. • 4–6 years in service operations, HVAC operations is a plus, facility management, or IoT/tech-enabled field services. • Familiarity with CRM software, ticketing systems, Excel, WhatsApp Business, and internal dashboards. Key Traits • Strong sense of ownership and urgency. • Excellent coordination and communication skills. • Tech-savvy with a logical and process-oriented mindset. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Inside Sales Representative Location: Okhla Phase 1 Delhi , India Job Overview: We are seeking a motivated Inside Sales Representative with a minimum of 2 years of experience in sales, particularly with a strong background in cold calling. The ideal candidate will excel in generating new business opportunities, building client relationships, and driving revenue growth. Key Responsibilities: ● Lead Generation: Identify and develop new business opportunities through proactive cold calling, emailing, and following up on leads. ● Client Engagement: Build and maintain strong relationships with prospective clients, understanding their needs and effectively communicating how firm can meet those needs. ● Sales Targets: Consistently meet or exceed assigned sales quotas and performance objectives. ● Product Knowledge: Maintain a deep understanding of company’s products and services to effectively address customer inquiries and objections. ● CRM Management: Accurately record and manage all sales activities and client interactions in the company's Customer Relationship Management (CRM) system. ● Collaboration: Work closely with the marketing and product teams to provide feedback on market trends and customer preferences. Qualifications: ● Bachelor's degree in Business, Marketing, or a related field is preferred. ● Minimum of 2 years of experience in inside sales, with a proven track record of successful cold calling and lead generation. ● Excellent communication and interpersonal skills ● Strong negotiation and closing abilities. ● Proficiency in using CRM software and other sales tools. ● Self-motivated, goal-oriented, and able to work independently. Preferred Skills: ● Experience in the climate-tech or HVAC industry is a plus. ● Familiarity with IoT-based solutions and subscription models. What We Offer: ● Competitive salary and performance-based incentives. ● Opportunities for professional growth and development. ● A collaborative and innovative work environment. ● The chance to be part of a company making a significant environmental impact Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Job Description: Service Coordinator Location: Ohkla Phase 1 , New Delhi Department: Service Operations Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that Circolife's service function delivers same-day resolutions and operates within defined Turnaround Times (TATs). This role demands strong people management, multi-team coordination, and the ability to function effectively in high-pressure, shift-based environments. Key Responsibilities Ensure same-day closure of service calls wherever possible. Track and enforce adherence to company-defined TATs for installation, breakdown, and preventive maintenance. Follow a closed-loop system — from customer complaint to technician dispatch to final resolution and feedback. Coordinate field technician schedules and work orders using CRM and tracking tools. Proactively follow up with field teams, warehouse, technical support, and customer help desk to prevent delays. Escalate and resolve delays, part shortages, or customer grievances on priority. Provide proactive updates to customers via phone, SMS, or WhatsApp on service milestones. Handle escalations with empathy while ensuring resolution within SLA timelines. Maintain records of calls, schedules, feedback, and closure reports. Generate daily MIS reports on open/closed calls, delays, and technician performance. Key Performance Indicators (KPIs) KPI Target Same-day Closure Rate ≥ 95% Adherence to TAT (per SLA) ≥ 100% Daily Call Assignment Efficiency 100% Technician Utilization ≥ 85% Repeat Cases < 45 days ≤ 5% Customer Feedback Score ≥ 4.5 / 5 Daily Reports Accuracy 100% Work Requirements Must be willing to work in rotational shifts, including weekends and holidays as per roster. Strong multitasking and people coordination skills — handling 50 + technicians daily. Ability to function effectively in a fast-paced, high-pressure service environment. Qualifications & Experience Graduate in Operations, Business Administration, or related fields. 4–6 years in service operations, HVAC operations is a plus, facility management, or IoT/tech-enabled field services. Familiarity with CRM software, ticketing systems, Excel, WhatsApp Business, and internal dashboards. Key Traits Strong sense of ownership and urgency. Excellent coordination and communication skills. Tech-savvy with a logical and process-oriented mindset. Show more Show less
Tiswadi, Goa, India
Not disclosed
On-site
Full Time
Job Title: Business Development Manager (Field Sales) Location: Goa | Company: Climate tech firm| Employment Type: Full-time Overview: We are looking for a dynamic and experienced Team Lead – Sales to manage and mentor our field sales executives. The ideal candidate will bring 4+ years of experience in B2B sales, team leadership, and customer relationship management. This role involves strategizing, team supervision, performance monitoring, and ensuring the achievement of regional sales goals. Key Responsibilities: ● Lead and manage a team of Business Development Managers (BDMs) focused on field sales. ● Coach and train team members to improve customer engagement, conversion, and retention. ● Track team KPIs and sales performance; implement action plans for underperforming areas. ● Conduct regular field visits to ensure high-quality customer interactions and relationship building. ● Strategically segment the market and assign territories to maximize coverage and results. ● Collaborate with senior management to align sales efforts with business goals. ● Analyze customer feedback and market trends to refine pitches and improve the value proposition. Requirements ● Leadership & Coaching: Proven ability to lead, inspire, and upskill sales teams. ● Strategic Sales Execution: Strong B2B sales planning, execution, and optimization skills. ● Customer Engagement: Expertise in relationship-building and upselling to small and medium enterprises. ● Performance Management: Ability to monitor KPIs, conduct reviews, and drive improvements. ● Communication: Fluent in English and Hindi ● Problem Solving: Analytical mindset with a proactive approach to challenges. ● Education: Graduate-level degree; MBA preferred. ● Experience: 4+ years in sales with at least 2 years in a team lead or supervisory role. ● Tech Savvy: Familiarity with CRM systems and reporting dashboards. ● Personality: Results-oriented, self-driven, and collaborative. Benefits ● Competitive salary with performance-based incentives. ● Travel reimbursement and team performance bonuses. ● Growth path to regional or zonal leadership roles. ● Comprehensive training & leadership development programs. ● Energetic, mission-driven, and inclusive work culture. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Job Title: Business Development Manager (Field Sales) Location: Mumbai | Company: Climate tech firm | Employment Type: Full-time We are looking for enthusiastic and customer-focused Business Development Managers (Field Sales) to join our team. The ideal candidates will possess strong communication skills, a passion for sales, and a track record of exceeding targets. As a Business Development Manager, you will be responsible for promoting our products/services, engaging with customers, and achieving sales goals. Key Responsibilities • Engage with potential customers within the B2B segment by conducting 7-10 cold visits every day. • Educate customers about our products/services and demonstrate their benefits. • Build and maintain relationships with customers to ensure satisfaction and repeat business. • Meet or exceed sales targets and KPIs regularly. Requirements • Education: Minimum graduate-level education required. • Experience: At least 1-2 years of field sales experience. • Language Skills: Proficiency in English and Hindi; proficiency in Marathi is optional. • Motivation: Self-motivated and results oriented. • Teamwork: Ability to work independently as well as part of a team. • Customer Engagement: Engaging and influencing potential customers through effective communication. • Sales Skills: Ability to present and demonstrate products/services to B2B customers. • Relationship Building: Build strong relationships with customers to promote repeat business. • Target-Oriented: Ability to meet or exceed sales targets and KPIs. • Interpersonal Skills: Excellent communication and interpersonal skills to work effectively with a diverse customer base. Benefits • Competitive salary and incentive structure. • Travel reimbursement provided. • Opportunities for career growth and advancement. • Comprehensive training and development programs. • Fun and supportive work environment. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Job Title: Team Lead – Sales (Field Operations) Location: Delhi, Ohkla Company: Climate tech firm Employment Type: Full-time Overview: We are looking for a dynamic and experienced Team Lead – Sales to manage and mentor our field sales executives. The ideal candidate will bring 9+ years of experience in B2B sales, team leadership, and customer relationship management. This role involves strategizing, team supervision, performance monitoring, and ensuring the achievement of regional sales goals. Key Responsibilities: ● Lead and manage a team of Business Development Managers (BDMs) focused on field sales. ● Coach and train team members to improve customer engagement, conversion, and retention. ● Track team KPIs and sales performance; implement action plans for underperforming areas. ● Conduct regular field visits to ensure high-quality customer interactions and relationship building. ● Strategically segment the market and assign territories to maximize coverage and results. ● Collaborate with senior management to align sales efforts with business goals. ● Analyze customer feedback and market trends to refine pitches and improve the value proposition. Requirements ● Leadership & Coaching: Proven ability to lead, inspire, and upskill sales teams. ● Strategic Sales Execution: Strong B2B sales planning, execution, and optimization skills. ● Customer Engagement: Expertise in relationship-building and upselling to small and medium enterprises. ● Performance Management: Ability to monitor KPIs, conduct reviews, and drive improvements. ● Communication: Fluent in English and Hindi; proficiency in Hindi is a plus. ● Problem Solving: Analytical mindset with a proactive approach to challenges● Education: Graduate-level degree; MBA preferred. ● Experience: 9+ years in sales with at least 2 years in a team lead or supervisory role. ● Tech Savvy: Familiarity with CRM systems and reporting dashboards. ● Personality: Results-oriented, self-driven, and collaborative. Benefits ● Competitive salary with performance-based incentives. ● Travel reimbursement and team performance bonuses. ● Growth path to regional or zonal leadership roles. ● Comprehensive training & leadership development programs. ● Energetic, mission-driven, and inclusive work culture. Show more Show less
Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Job Description: Service Coordinator| Location: Thane, Maharashtra | Department: Service Operations | Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that firm's service function delivers same-day resolutions and operates within defined Turnaround Times (TATs). This role demands strong people management, multi-team coordination, and the ability to function effectively in high-pressure, shift-based environments. Key Responsibilities • Ensure same-day closure of service calls wherever possible. • Track and enforce adherence to company-defined TATs for installation, breakdown, and preventive maintenance. • Follow a closed-loop system — from customer complaint to technician dispatch to final resolution and feedback. • Coordinate field technician schedules and work orders using CRM and tracking tools. • Proactively follow up with field teams, warehouse, technical support, and customer help desk to prevent delays . • Escalate and resolve delays, part shortages, or customer grievances on priority. • Provide proactive updates to customers via phone, SMS, or WhatsApp on service milestones. • Handle escalations with empathy while ensuring resolution within SLA timelines. • Maintain records of calls, schedules, feedback, and closure reports. • Generate daily MIS reports on open/closed calls, delays, and technician performance Requirements Work Requirements • Must be willing to work in rotational shifts, including weekends and holidays as per roster. • Strong multitasking and people coordination skills — handling 50 + technicians daily . • Ability to function effectively in a fast-paced, high-pressure service environment. Qualifications & Experience • Graduate in Operations, Business Administration, or related fields. • 2 –6 years in service operations, HVAC operations is a plus, facility management, or IoT/tech-enabled field services. • Familiarity with CRM software, ticketing systems, Excel, WhatsApp Business, and internal dashboards. Key Traits • Strong sense of ownership and urgency. • Excellent coordination and communication skills. • Tech-savvy with a logical and process-oriented mindset. Show more Show less
Shaikpet, Telangana, India
Not disclosed
On-site
Full Time
Position: CRM Manager | Growth & Retention | Type of Engagement: Full-Time/Permanent | Location: Hyderabad Company: Job Description: We seek a results-oriented CRM Manager to lead and optimize our multi-channel customer engagement efforts. The ideal candidate will have a strong background in CRM strategy, marketing automation, and data-driven execution. You will be responsible for managing campaigns across channels (Email, SMS, Push, etc.), orchestrating customer journeys, and working closely with creative, product, and marketing teams to drive conversions and enhance the overall customer experience. Key Responsibilities: 1. Multi-channel CRM Management ○ Plan, execute, and optimize CRM campaigns across Email, SMS, Push, and other channels. ○ Use data-driven insights to segment audiences, tailor messages, and improve overall conversion rates. 2. Journey & Automation Strategy ○ Design end-to-end customer journeys, from onboarding to retention and reactivation. ○ Leverage automation tools (e.g., CleverTap or similar) to create triggers, workflows, and personalized interactions at scale. 3. Creative & Content Collaboration ○ Provide creative direction and guidance to designers, copywriters, and cross-functional teams. ○ Ensure high-quality, on-brand creative assets and content that resonate with target cohorts. 4. Strategic Partnerships & Negotiations ○ Identify, negotiate, and onboard new partners to enhance cost efficiencies and campaign reach. ○ Explore strategic marketing collaborations that drive relevant traffic and brand awareness. 5. Performance Analysis & Reporting ○ Monitor, analyze, and report on campaign performance at the channel and cohort level. ○ Conduct A/B testing and other optimization tactics to improve ROI continuously. 6. Cross-functional Collaboration ○ Work with internal channel owners to set up communication journeys, upload audiences, refresh creatives, and develop comprehensive reports. ○ Partner with product and UI/UX teams to influence user flows and enhance the customer experience across digital touchpoints . 7. Process Optimization & Automation ○ Champion CRM automation best practices to streamline workflows, improve accuracy, and scale personalized outreach. ○ Keep abreast of emerging technologies and tools that can further automate and optimize CRM processes. Requirements ● Education & Experience ○ Bachelor’s degree in Engineering, Marketing, Business (B.Tech/MBA preferred) or equivalent. ○ 3-5 years of experience in CRM, Growth Marketing, or a similar role. ○ Bonus: Experience in the Beauty category or related D2C verticals. ● Technical & Analytical Skills ○ Proficiency with CRM and marketing automation platforms (e.g., CleverTap, WebEngage). ○ Solid understanding of segmentation, cohort analysis, and funnel optimization. ○ Familiarity with A/B testing tools and data visualization platforms. ● Soft Skills & Competencies ○ Excellent communication and negotiation skills. ○ Ability to multitask and prioritize in a fast-paced environment. ○ Strong problem-solving mindset with a willingness to take initiative and ownership. ○ Ability to collaborate with cross-functional teams and influence stakeholders at various levels. ● Automation & Process Optimization ○ Experience implementing and scaling automated workflows. ○ Comfortable leveraging APIs, integrations, and third-party tools to enhance CRM capabilities. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Job Description: Service Coordinator Location: Ohkla Phase 1 , New Delhi Department: Service Operations Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that service function delivers same-day resolutions and operates within defined Turnaround Times (TATs). This role demands strong people management, multi-team coordination, and the ability to function effectively in high-pressure, shift-based environments. Key Responsibilities Ensure same-day closure of service calls wherever possible. Track and enforce adherence to company-defined TATs for installation, breakdown, and preventive maintenance. Follow a closed-loop system — from customer complaint to technician dispatch to final resolution and feedback. Coordinate field technician schedules and work orders using CRM and tracking tools. Proactively follow up with field teams, warehouse, technical support, and customer help desk to prevent delays. Escalate and resolve delays, part shortages, or customer grievances on priority. Provide proactive updates to customers via phone, SMS, or WhatsApp on service milestones. Handle escalations with empathy while ensuring resolution within SLA timelines. Maintain records of calls, schedules, feedback, and closure reports. Generate daily MIS reports on open/closed calls, delays, and technician performance. Key Performance Indicators (KPIs) KPI Target Same-day Closure Rate ≥ 95% Adherence to TAT (per SLA) ≥ 100% Daily Call Assignment Efficiency 100% Technician Utilization ≥ 85% Repeat Cases < 45 days ≤ 5% Customer Feedback Score ≥ 4.5 / 5 Daily Reports Accuracy 100% Work Requirements Must be willing to work in rotational shifts, including weekends and holidays as per roster. Strong multitasking and people coordination skills — handling 50 + technicians daily. Ability to function effectively in a fast-paced, high-pressure service environment. Qualifications & Experience Graduate in Operations, Business Administration, or related fields. 4–6 years in service operations, HVAC operations is a plus, facility management, or IoT/tech-enabled field services. Familiarity with CRM software, ticketing systems, Excel, WhatsApp Business, and internal dashboards. Key Traits Strong sense of ownership and urgency. Excellent coordination and communication skills. Tech-savvy with a logical and process-oriented mindset. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
On-site
Full Time
Business Manager – Strategy & Operations Location: Bengaluru, India Department: Business Strategy & Operations Experience: 10+ years Employment Type: Full-time About the Company: A leading digital transformation enabler with over 30 years of experience in providing software solutions across DevOps, automation, digital modernization, and intelligence platforms. With a global footprint and a passion for innovation, the organization empowers clients across industries to scale efficiently and stay ahead of the technology curve. Role Overview: We are seeking an accomplished Business Manager to lead strategic growth initiatives, strengthen client engagement, and manage high-impact cross-functional teams. The ideal candidate will bring a blend of strategic thinking, operational excellence, and a deep understanding of the IT solutions landscape. This role is critical in driving the next phase of business growth and market expansion. Key Responsibilities: Develop, refine, and execute business strategies aligned with organizational goals. Identify and pursue new business opportunities to support revenue growth and market presence. Cultivate and manage relationships with key enterprise clients, partners, and stakeholders. Lead cross-functional teams across sales, delivery, and product to ensure seamless service delivery and client satisfaction. Monitor industry trends, customer needs, and competitor activities to guide strategic planning. Collaborate with senior leadership to influence product direction and service offerings. Drive digital transformation initiatives aligned with client and business objectives. Track KPIs, prepare performance reports, and present strategic insights to leadership. Requirements Required Qualifications: Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field. Minimum 10 years of experience in business management within the IT or technology services industry. Demonstrated success in developing and executing strategic plans with measurable outcomes. Strong leadership and team management capabilities. Proven experience managing enterprise-level client relationships. Excellent communication, analytical, and interpersonal skills. Familiarity with digital transformation, cloud technologies, or DevOps is a strong advantage. Preferred Attributes: Experience working in high-growth or mid-sized technology companies. Exposure to international markets or global client delivery. Professional certifications (e.g., Agile, PMP, Strategic Management) are a plus. Benefits Competitive compensation and performance-linked benefits. A collaborative and innovative work culture. Opportunity to work with cutting-edge technologies and leading clients. Career development initiatives and leadership programs. The chance to make a meaningful impact within a growing global tech organization. Show more Show less
Thane, Maharashtra, India
Not disclosed
On-site
Full Time
Job type: Permanent | Mode: On-site | Location: The Office is in Thane Role Overview: We are looking for enthusiastic and customer-focused Business Development Managers (Field Sales) to join our team. The ideal candidates will possess strong communication skills, a passion for sales, and a track record of exceeding targets. As a Business Development Manager, you will be responsible for promoting our products/services, engaging with customers, and achieving sales goals. Key Responsibilities: • Engage with potential customers within the B2B segment by conducting 7-10 cold visits every day. • Educate customers about our products/services and demonstrate their benefits. • Build and maintain relationships with customers to ensure satisfaction and repeat business. • Meet or exceed sales targets and KPIs regularly. Requirements Required Skills & Competencies: • Customer Engagement: Ability to engage and influence potential customers through effective communication. • Sales Skills: Ability to present and demonstrate products/services to B2B customers. • Relationship Building: Build strong relationships with customers to promote repeat business. • Target-Oriented: Ability to meet or exceed sales targets and KPIs. • Interpersonal Skills: Excellent communication and interpersonal skills to work effectively with a diverse customer base. Qualifications & Experience: • Education: Minimum graduate-level education required. • Experience: At least 1-2 years of field sales experience. • Language Skills: Proficiency in English and Hindi; proficiency in Marathi is optional. • Motivation: Self-motivated and results oriented. • Teamwork: Ability to work independently as well as part of a team Benefits • Competitive salary and incentive structure. • Travel reimbursement provided. • Opportunities for career growth and advancement. • Comprehensive training and development programs. • Fun and supportive work environment. Show more Show less
Kalyan, Maharashtra, India
None Not disclosed
On-site
Full Time
Inside Sales Representative (Female) Manpada | Full-Time, On-site Experience: 1–6 years Company: Leading climate tech firm redefining smart, energy-efficient AC solutions. Role: Connect with leads via calls, emails & WhatsApp, understand needs, pitch solutions, manage CRM, and drive sales. Requirements: Bachelor’s degree 1–6 years in sales/support Fluent in English & Hindi Strong communication, CRM & MS Office skills Show more Show less
Borivali, Maharashtra, India
None Not disclosed
On-site
Full Time
Company: Climate tech firm Industry: Consumer Services | HVAC | Subscription Model Employment Type: Full-Time Job Overview: We’re hiring a target-driven Business Development Manager – Field Sales in Mumbai to promote our subscription-based AC solutions to SME clients. This role involves daily field visits, direct B2B sales, and strong client relationship management. Ideal for someone with 2–8 years of field sales experience, strong communication skills, and a passion for closing deals. Roles & Responsibilities (with Key Skills Embedded): Execute daily cold visits (7–10 per day) to potential SME clients — targeting sectors like retail, clinics, cafes, gyms, etc. (Field Sales, Direct Customer Interaction). Identify, engage, and acquire new customers through face-to-face B2B sales meetings (Client Acquisition, Lead Generation). Deliver compelling sales presentations and product demonstrations tailored to the client’s needs. Close deals effectively using strong negotiation, objection handling, and solution selling skills. Build and manage a robust sales pipeline, regularly updating CRM tools with customer interactions and follow-ups. Consistently achieve or exceed monthly sales targets and KPI metrics (Target-Oriented, Goal-Driven). Foster long-term customer relationships to drive repeat business and referral sales. Provide accurate field insights to internal teams regarding market feedback, customer behaviour, and competitive activity (Market Intelligence, Field Feedback). Requirements Bachelor's degree in any discipline 2–8 years of hands-on field sales or direct B2B sales experience (appliances, fintech, telecom, SME SaaS, etc.) Excellent verbal communication, presentation, and interpersonal skills Must be fluent in English & Hindi; Marathi is a plus Comfortable with daily travel and on-ground sales in assigned territory High energy, self-motivated, and eager to build a career in sales Benefits Competitive fixed salary + high performance-based incentives Travel reimbursement for all field visits Structured sales training and continuous skill development Career advancement in a fast-scaling, impact-driven startup Supportive and energetic team culture Show more Show less
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