Senior Product Support Engineer (L2)

Team Overview
Join our Product Support Team in Chandigarh as a Senior Product Support Engineer (L2). This is a hands-on technical role responsible for resolving complex production issues, driving timely incident response, and directly supporting clients and internal teams. The team plays a critical role in ensuring system stability and client satisfaction across EquiLend's products. If you bring experience in SQL, Unix, and strong experience Incident Response, and thrive in a fast-paced, client-facing environment, we'd love to hear from you.

Role Responsibilities

• Take ownership of high-priority production incidents and drive rapid resolution in coordination with internal and client stakeholders
• Troubleshoot and resolve complex business queries in live environments using SQL and Unix tools
• Lead and contribute to knowledge-sharing initiatives by documenting recurring issues, solutions, and best practices Collaborate with Development and DevOps teams to automate monitoring and incident recovery processes
• Play a key role in project go-lives, including execution, monitoring, and issue triage
• Develop and enhance advanced SQL scripts and automation tools to support faster diagnostics and recovery
• Mentor junior engineers on troubleshooting techniques and incident handling best practices

Required Skills

• 3-7 years of commercial experience in application or product support roles
• Experience with SQL and Unix for analysis and Unix-based troubleshooting
• Demonstrates deep understanding of incident response workflows, including root cause analysis and client communications
• Prior experience in the Financial Services or trading domain is highly advantageous
• Ability to communicate clearly and confidently with both technical teams and client contacts
• Demonstrates strong problem-solving abilities in production-critical environments
• Comfortable working in Agile environments and contributing to continuous improvement initiative

Role Location Benefits

• Hybrid Working: You can work remotely for up to 50 days each year.
• Variable Pay: Performance related variable pay award is available to reward your performance and contributions to the company's success.
• Generous Vacation Days Per Year: Take advantage of 30 vacation days annually, plus public bank holidays.
• Family Health Insurance Coverage: Comprehensive health insurance coverage for you and your dependents available from your first day.
• Personal Accidental Injury Insurance: Feel secure with personal accidental injury insurance provided from the start of your employment.
• Annual Team Building Retreat: Participate in an annual team-building retreat at a new and exciting location each year
• Relocation Assistance: If you're relocating from more than 40 miles away, we provide hotel accommodation and travel ticket reimbursement to help ensure a smooth transition.