Senior Product Support Engineer (L2)

You will be joining a global fintech leader in securities finance as a Senior Product Support Engineer (L2) in Chandigarh. As a part of the Product Support Team, you will play a crucial role in resolving complex production issues, ensuring system stability, and supporting clients and internal teams. Your responsibilities will include taking ownership of high-priority incidents, troubleshooting and resolving complex business queries using SQL and Unix tools, documenting recurring issues and best practices, collaborating with development and DevOps teams, and mentoring junior engineers. To excel in this role, you should have 3-7 years of commercial experience in application or product support roles, proficiency in SQL and Unix for analysis and troubleshooting, a deep understanding of incident response workflows, and prior experience in the Financial Services or trading domain. Effective communication skills, strong problem-solving abilities, and the ability to work in Agile environments are essential. Benefits of this role include hybrid working options, generous vacation days, family health insurance coverage, personal accidental injury insurance, an annual team-building retreat, and relocation assistance if needed. The company is committed to fostering an inclusive and diverse workplace where all employees are respected and valued. If you require any accommodations during the interview process, the company is ready to support you.,