Senior Network Engineer

Company Description

NTT Global Networks, a business unit of NTT Group, is a leading managed network services provider. We specialize in delivering software-defined WAN (SD-WAN), LAN, and security managed services along with advanced network analytics. Our services help clients manage their global enterprise networks by improving end-user experience, security for SaaS and Cloud, and providing agility for new locations. We offer tailored solutions to align with our clients' evolving business requirements.

Role Description

This is a full-time on-site role for a Senior Network Engineer based in Mumbai. The Senior Network Engineer will be responsible to support NOC 24x7 for large global clients that have a distributed LAN/WAN setup. Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution. Create MOP/SOP and plan Change Management process. Perform Performance Tuning of network devices and create SOPs

Work with Telecommunication Service Providers to resolve escalated circuit problems. Plan and perform upgrade of firmware. Work with hardware/software vendors to resolve problems. Act as an SME SPOC for certain network products. Provide technical inputs for weekly/monthly customer service review reports.

Qualifications

Bachelor's in engineering - Computers/Electronics/Communication or related field. Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience. Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment