Senior Customer Success Manager

Senior Customer Success Manager - Associate will be responsible for understanding, analysing, and troubleshooting the issues of our software clients(Charge Point Operators). The Representative ensures proper procedures are followed and is responsible for overall product (backend software and mobile app ) uptime and project delivery for the client in time.

Responsibilities
· Understanding and analysing requirements given by customers and communicating with the tech/product team for the same· Creates service requests within the supplied Customer Relationship Management (CRM) system· Data management and analysis for pattern recognition· Provides direction to customers promoting online self-service and web-based solutions· Escalates to Technical Support unresolved customer issues· Keeps up to date on client performance requirements, product line and service offerings· Achieves specified performance goals· Additional responsibilities as required· Ready to learn and upskill to a technical role· Normally receives general instructions on routine work, and detailed instructions on new projects or assignments. Will be expected to work independently.· Problem-solving and troubleshooting skilled· Customer Focused· Self-driven and independent and able to manage own time, goals & objective· People-oriented and a team player· Strong communication skills, and ability to build and maintain internal and external relationships· Ability to work and perform under pressure.

Requirements
· Fluent English. Additional languages are beneficial.· Prior experience in technical project delivery or support is beneficial.

. Female candidates are preferred

. Someone from Computer Science background/ Someone from Electrical and/or Electrical Engineering Background/Someone who has prior knowledge about Saas Products/

Job Types: Full-time, Permanent, Fresher

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

• Food provided

Schedule:

• Day shift

Ability to commute/relocate:

• Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you be comfortable for a budget between 6 - 7 LPA?

Experience:

• total work: 1 year (Preferred)

Work Location: In person