Responsibilities Drive new business by identifying, pitching, and closing deals with enterprise-level B2C brands. Own the full sales cycle from prospecting to closing, with a focus on consultative selling. Develop and nurture relationships with CXOs, CMOs, Heads of Marketing, and Digital leaders. Collaborate closely with Product, Marketing, and Customer Success teams to ensure client needs are met. Manage the sales pipeline through HubSpot/CRM tools and provide accurate forecasting. Represent Xeno at industry events, conferences, and client meetings. Requirements 6+ years of experience in enterprise sales with a strong understanding of SaaS/CRM/MarTech. Demonstrated ability to sell to large consumer brands and close high-value deals. Exceptional communication, storytelling, and negotiation skills. Strong analytical mindset with a data-driven approach to decision making. Proven experience managing long, complex sales cycles. Hustle, ownership, and a hunger to win - we're a startup! Bonus Points If You Have experience selling to CMOs or marketing decision-makers in B2C companies. Have worked in a startup or fast-paced environment. Understand CRM, loyalty, and personalization ecosystems. This job was posted by Aarushi Chawla from Xeno. Show more Show less

About Xeno Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year. About the Role We're looking for a UI/UX Designer who is passionate about simplifying complexity and creating delightful, user-centric digital experiences.In this role, you will play a pivotal part in shaping the way retailers engage with our platform. From conceptualizing intuitive user flows to crafting polished UI, you will collaborate across product, engineering, marketing, and customer success teams to create experiences that not only solve problems but also spark joy. What You’ll Do Own and evolve the product design system to create elegant, intuitive, and delightful user experiences across web and mobile. Deeply understand our users, their needs, motivations, and behaviors; translate these into seamless product journeys. Work closely with product managers, engineers, marketers, and customer success teams to shape product vision and strategy. Visualize complex data sets and workflows into clean, digestible, and impactful user interfaces. Use analytics, customer insights, and qualitative research to inform design decisions. Embrace an iterative process — test, learn, refine. Be open to feedback and foster a culture of continuous improvement. What we’re looking for: 2+ years of hands-on UI/UX design experience, preferably in SaaS or B2B products. Strong understanding of user-centered design principles and methodologies. Mastery of Figma and other modern design tools (bonus points if you geek out on design systems). A portfolio showcasing thoughtful, high-quality UI/UX work — bonus if it includes data visualization or storytelling with data. Strong communication skills to articulate your design decisions and collaborate with cross-functional teams. Passionate about talking to customers and understanding their mental models, pain points, and aspirations. Why Join Us? Work alongside a high-performing team that’s passionate about impact Shape the future of how brands engage with customers Competitive compensation + incentives A fast-paced environment with room for growth and learning Culture that truly values hustle, transparency & authenticity High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here If this sounds like you, we’d love to hear from you! 💙 #HappyXen Show more Show less

Location - Delhi Experience:3+ Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno. Key Responsibilities of the candidate (What will this person do) Owning outbound demand gen Researching companies & people to do targeted 1:1 reachouts over multiple channels. Conducting outbound calls to prospective clients to generate leads and set up meetings for the sales team. Qualifying leads by gathering information about the prospect's business, needs, and budget. Educating prospects about the company's products and services, and demonstrating how they can address the prospect's pain points. Collaborating with the sales team to develop and implement sales strategies and tactics. Tracking and reporting sales activities and outcomes using a CRM system. Maintaining up-to-date knowledge of industry trends, competitors, and market conditions. Building and maintaining strong relationships with clients and prospects along with sales. Growing & training the SDR team at Xeno What are we looking for : SDR for 1+ yrs at enterprise SaaS doing outbound cold emailing & calling Excellent communication skills: The candidate should have strong verbal and written communication skills to effectively communicate with potential clients, listen to their needs, and present solutions. Sales experience: The candidate should have a proven track record of successful sales experience, preferably in B2B sales. Tech-savvy: As the company is in the tech industry, the candidate should be comfortable with technology and have a good understanding of software, hardware, and other tech products. Results-driven: The candidate should have a goal-oriented mindset and be driven to achieve sales targets and generate revenue. Customer-oriented: The candidate should have a customer-centric approach, with the ability to build and maintain strong relationships with clients and prospects. Team player: The candidate should be able to collaborate effectively with the sales team and other departments to achieve shared goals. Analytical skills: The candidate should be able to analyse sales data, market trends, and competitor activity to develop and implement effective sales strategies. Bachelor's degree in Tech: ( Bonus )A bachelor's degree in technology or a related field would be an added advantage. Show more Show less

🚀 We're Hiring: Enterprise Sales Manager at Xeno! Are you a go-getter with a proven track record of driving enterprise sales? Do you thrive in high-growth environments where you're solving real business challenges for top brands? If yes, we want you on our team! About Xeno: Xeno is an AI-driven CRM company for large D2C brands and omnichannel retailers. We have some of the biggest brands in our portfolio like Shopperstop, Fabindia, Forever New, Taco Bell, and Vero Moda & Only . Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen 3x growth in revenue in 2024. ⚠️ A Quick Heads-Up: This isn't your average sales role. We’re not looking for someone who’s just “good at sales.” We’re looking for someone who wants to run through walls to close deals . You’ll be building something from the ground up, often facing ambiguity and tough conversations. If you’re not up for the challenge, this role isn’t for you. But if you are — you'll thrive. 🧠 What You'll Own: Drive new business by identifying, pitching, and closing deals with enterprise-level B2C brands. Own the full sales cycle from prospecting to closing, with a focus on consultative selling Develop and nurture relationships with CXOs, CMOs, Heads of Marketing, and Digital leaders Collaborate closely with Product, Marketing, and Customer Success teams to ensure client needs are met Manage the sales pipeline through HubSpot/CRM tools and provide accurate forecasting Represent Xeno at industry events, conferences, and client meetings 🎯 What We're Looking For: 6+ years of experience in enterprise sales with a strong understanding of SaaS/CRM/MarTech Demonstrated ability to sell to large consumer brands and close high-value deals Exceptional communication, storytelling, and negotiation skills Strong analytical mindset with a data-driven approach to decision making Proven experience managing long, complex sales cycles Hustle, ownership, and a hunger to win – we’re a startup! 🌟 Bonus Points If You: Have experience selling to CMOs or marketing decision-makers in B2C companies Have worked in a startup or fast-paced environment Understand CRM, loyalty, and personalization ecosystems 🚀 Why Join Xeno? Work alongside a high-performing team that’s passionate about impact Shape the future of how brands engage with customers Competitive compensation + incentives A fast-paced environment with room for growth and learning Culture that truly values hustle, transparency & authenticity Show more Show less

About Xeno: Xeno is a cutting edge CRM company that helps businesses build personalized customer experiences, drive engagement, and achieve their goals. We re seeking a Customer Success Associate to join our dynamic team with a solution-driven approach. He/She will be the bridge between our clients and internal teams, ensuring campaigns are executed smoothly and clients are armed with the right insights to grow faster. What Youll Do Assist in executing and tracking marketing campaigns for top brands Pull and interpret campaign performance data (Excel/GSheets proficiency a must) Support in preparing reports, client presentations & monthly reviews Communicate regularly with brand teams to understand their needs and drive outcomes Brainstorm campaign ideas aligned with retail calendars and customer segments Think on your feet, troubleshoot issues, and ensure timely delivery across touchpoints What We re Looking For 1-2 years of experience in client-facing roles (Customer Success, Marketing, or Brand teams preferred) Street-smart, hungry to learn, and thrives in fast-paced environments Strong communication and interpersonal skills you ll speak to brands regularly Solid logic and problem-solving abilities Excel skills are a must; bonus points for any experience with CRM/SQL Marketing understanding particularly for retail, e-commerce or D2C brands Based in Mumbai or willing to relocate Why Join Us? High ownership role with visibility and impact Work closely with founders and leadership Fast-paced, high-growth startup environment Open culture, flat hierarchy, and sharp teammates

About Xeno: Xeno is a cutting edge CRM company that helps businesses build personalized customer experiences, drive engagement, and achieve their goals. We’re seeking a Customer Success Associate to join our dynamic team with a solution-driven approach. He/She will be the bridge between our clients and internal teams, ensuring campaigns are executed smoothly and clients are armed with the right insights to grow faster. What You'll Do Assist in executing and tracking marketing campaigns for top brands Pull and interpret campaign performance data (Excel/GSheets proficiency a must) Support in preparing reports, client presentations & monthly reviews Communicate regularly with brand teams to understand their needs and drive outcomes Brainstorm campaign ideas aligned with retail calendars and customer segments Think on your feet, troubleshoot issues, and ensure timely delivery across touchpoints What We’re Looking For 1–2 years of experience in client-facing roles (Customer Success, Marketing, or Brand teams preferred) Street-smart, hungry to learn, and thrives in fast-paced environments Strong communication and interpersonal skills — you’ll speak to brands regularly Solid logic and problem-solving abilities Excel skills are a must; bonus points for any experience with CRM/SQL Marketing understanding — particularly for retail, e-commerce or D2C brands Based in Mumbai or willing to relocate 🌟 Why Join Us? High ownership role with visibility and impact Work closely with founders and leadership Fast-paced, high-growth startup environment Open culture, flat hierarchy, and sharp teammates

About Xeno: Xeno is a cutting edge CRM company that helps businesses build personalized customer experiences, drive engagement, and achieve their goals. We re seeking a Customer Success Associate to join our dynamic team with a solution-driven approach. He/She will be the bridge between our clients and internal teams, ensuring campaigns are executed smoothly and clients are armed with the right insights to grow faster. What Youll Do Assist in executing and tracking marketing campaigns for top brands Pull and interpret campaign performance data (Excel/GSheets proficiency a must) Support in preparing reports, client presentations & monthly reviews Communicate regularly with brand teams to understand their needs and drive outcomes Brainstorm campaign ideas aligned with retail calendars and customer segments Think on your feet, troubleshoot issues, and ensure timely delivery across touchpoints What We re Looking For 1 2 years of experience in client-facing roles (Customer Success, Marketing, or Brand teams preferred) Street-smart, hungry to learn, and thrives in fast-paced environments Strong communication and interpersonal skills you ll speak to brands regularly Solid logic and problem-solving abilities Excel skills are a must; bonus points for any experience with CRM/SQL Marketing understanding particularly for retail, e-commerce or D2C brands Based in Mumbai or willing to relocate Why Join Us? High ownership role with visibility and impact Work closely with founders and leadership Fast-paced, high-growth startup environment Open culture, flat hierarchy, and sharp teammates

About Xeno Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Fab India, Shopper Stop, Jack & Jones, Forever New Taco Bell, Baskin Robbins etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno. Check this out - Xeno Key Responsibilities of the candidate (What will this person do) Owning outbound demand gen Researching companies & people to do targeted 1:1 reachouts over multiple channels. Conducting outbound calls to prospective clients to generate leads and set up meetings for the sales team. Qualifying leads by gathering information about the prospect's business, needs, and budget. Educating prospects about the company's products and services, and demonstrating how they can address the prospect's pain points. Collaborating with the sales team to develop and implement sales strategies and tactics. Tracking and reporting sales activities and outcomes using a CRM system. Maintaining up-to-date knowledge of industry trends, competitors, and market conditions. Building and maintaining strong relationships with clients and prospects along with sales. Growing & training the SDR team at Xeno What are we looking for : SDR for 3+ yrs at enterprise SaaS doing outbound cold emailing & calling Excellent communication skills: The candidate should have strong verbal and written communication skills to effectively communicate with potential clients, listen to their needs, and present solutions. Sales experience: The candidate should have a proven track record of successful sales experience, preferably in B2B sales. Tech-savvy: As the company is in the tech industry, the candidate should be comfortable with technology and have a good understanding of software, hardware, and other tech products. Results-driven: The candidate should have a goal-oriented mindset and be driven to achieve sales targets and generate revenue. Customer-oriented: The candidate should have a customer-centric approach, with the ability to build and maintain strong relationships with clients and prospects. Team player: The candidate should be able to collaborate effectively with the sales team and other departments to achieve shared goals. Analytical skills: The candidate should be able to analyse sales data, market trends, and competitor activity to develop and implement effective sales strategies. Bachelor's degree in Tech: ( Bonus )A bachelor's degree in technology or a related field would be an added advantage. A culture that's one of a kind: We're all co-owners of Xeno. 100% of the people working at Xeno own equity in the company. As co-owners of Xeno, here's how we define a HAPPYxen we enjoy working alongside. Humble & honest Audacious Positive Passionate Yearning to learn And we have a simple philosophy to work together. WE WIN. Win together Enjoy the journey Winning starts from ****partner wins Innovate to solve problems Never settle What people say about working at Xeno. Learning & Fun goes hand in hand. Best place to learn and grow. Exponential learning curve. Best Workplace you could ask for. Great company, greater people, greatest culture. Check out the Glassdoor reviews - here

About Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno We are seeking a Senior Customer Success Manager to build and nurture long-term partnerships with key clients and be a trusted advisor in their growth journey. The ideal candidate will deeply understand client needs, offer tailored solutions, and drive revenue through upselling and cross-selling opportunities. You'll work closely with internal teams to ensure seamless solution delivery, proactively address concerns, and minimize churn. We’re looking for someone who can advocate for clients, align their goals with our offerings, and develop proactive strategies to ensure high satisfaction. If you’re passionate about driving client success, we’d love to connect! Key Responsibilities Work with accounts from the kickoff stage to understand their business objectives Collaborate with Product Implementation experts during onboarding Drive product adoption and ensure customers see value in the platform Create campaign and journey plans using pre-built playbooks with Associate CSMs & Sr. Consultants Present campaign plans to accounts (if part of your account scope) Set up and lead Executive Business Reviews (monthly to annually), including deck creation Build strong relationships with champions and decision-makers Ensure timely renewals and drive up-sell opportunities Ask users to raise support tickets directly; act as the escalation point when needed Share customer feedback proactively with the Product to influence the roadmap Skills and Qualifications Strong customer service background, follow-up, and organizational skills. 7-10 years of experience; at least 5 years of relevant work experience in a customer-facing role (customer success or account management). SaaS experience is a benefit. Familiarity with CRM and marketing campaign planning; can build and present success plans using internal playbooks. Bachelor's degree in IT/Computer Science. Excellent personal presentation and communication skills and strong client servicing skills. Strong problem-solving skills and working knowledge of Excel & SQL.

🚀 We're Hiring: Enterprise Sales Manager at Xeno! Are you a go-getter with a proven track record of driving enterprise sales? Do you thrive in high-growth environments where you're solving real business challenges for top brands? If yes, we want you on our team! About Xeno: Xeno is an AI-driven CRM company for large D2C brands and omnichannel retailers. We have some of the biggest brands in our portfolio like Shopperstop, Fabindia, Forever New, Taco Bell, and Vero Moda & Only . Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen 3x growth in revenue in 2024. ⚠️ A Quick Heads-Up: This isn't your average sales role. We’re not looking for someone who’s just “good at sales.” We’re looking for someone who wants to run through walls to close deals . You’ll be building something from the ground up, often facing ambiguity and tough conversations. If you’re not up for the challenge, this role isn’t for you. But if you are — you'll thrive. 🧠 What You'll Own: Drive new business by identifying, pitching, and closing deals with enterprise-level B2C brands. Own the full sales cycle from prospecting to closing, with a focus on consultative selling Develop and nurture relationships with CXOs, CMOs, Heads of Marketing, and Digital leaders Collaborate closely with Product, Marketing, and Customer Success teams to ensure client needs are met Manage the sales pipeline through HubSpot/CRM tools and provide accurate forecasting Represent Xeno at industry events, conferences, and client meetings 🎯 What We're Looking For: 6+ years of experience in enterprise sales with a strong understanding of SaaS/CRM/MarTech Demonstrated ability to sell to large consumer brands and close high-value deals Exceptional communication, storytelling, and negotiation skills Strong analytical mindset with a data-driven approach to decision making Proven experience managing long, complex sales cycles Hustle, ownership, and a hunger to win – we’re a startup! 🌟 Bonus Points If You: Have experience selling to CMOs or marketing decision-makers in B2C companies Have worked in a startup or fast-paced environment Understand CRM, loyalty, and personalization ecosystems 🚀 Why Join Xeno? Work alongside a high-performing team that’s passionate about impact Shape the future of how brands engage with customers Competitive compensation + incentives A fast-paced environment with room for growth and learning Culture that truly values hustle, transparency & authenticity

About Xeno Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year. About the role As a Solution Architect, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly. What You’ll Do Provide end-to-end product solutioning for clients based on their goals and data landscape Own the implementation journey—from kickoff to go-live, followed by hypercare Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources) Translate business requirements into technical specifications and workflows Troubleshoot and resolve technical issues during onboarding Create documentation, playbooks, and scalable processes for faster onboarding What We’re Looking For Bachelor’s degree in Engineering, B.Tech, or any equivalent stream 3-5 years of work experience in SaaS, support, implementation, or customer success Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management Clear and empathetic communicator with strong written and verbal skills A natural problem solver who thrives in fast-paced environments Comfortable with Excel, testing APIs, and basic debugging Process-oriented with a keen eye for detail and documentation Why Join Us? You’ll sit at the heart of Product + Client success Work with top brands across India & the Middle East High-impact role with tons of ownership Fast-paced, collaborative, and growth-driven culture High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here Ready to help brands unlock the power of personalized marketing? Drop us a line at join@xeno.in– we’d love to chat!

About Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave alongside us, we’ve seen a 7x growth in the number of brands using Xeno We are seeking a Senior Customer Success Manager to build and nurture long-term partnerships with key clients and be a trusted advisor in their growth journey. The ideal candidate will deeply understand client needs, offer tailored solutions, and drive revenue through upselling and cross-selling opportunities. You'll work closely with internal teams to ensure seamless solution delivery, proactively address concerns, and minimize churn. We’re looking for someone who can advocate for clients, align their goals with our offerings, and develop proactive strategies to ensure high satisfaction. If you’re passionate about driving client success, we’d love to connect! Key Responsibilities Work with accounts from the kickoff stage to understand their business objectives Collaborate with Product Implementation experts during onboarding Drive product adoption and ensure customers see value in the platform Create campaign and journey plans using pre-built playbooks with Associate CSMs & Sr. Consultants Present campaign plans to accounts (if part of your account scope) Set up and lead Executive Business Reviews (monthly to annually), including deck creation Build strong relationships with champions and decision-makers Ensure timely renewals and drive up-sell opportunities Ask users to raise support tickets directly; act as the escalation point when needed Share customer feedback proactively with the Product to influence the roadmap Skills and Qualifications Strong customer service background, follow-up, and organizational skills. 3-7 years of experience; at least 2 years of relevant work experience in a customer-facing role (customer success or account management). SaaS experience is a benefit. Familiarity with CRM and marketing campaign planning; can build and present success plans using internal playbooks. Bachelor's degree in IT/Computer Science. Excellent personal presentation and communication skills and strong client servicing skills. Strong problem-solving skills and working knowledge of Excel & SQL.

Xeno is an AI-driven CRM company specializing in serving large D2C brands and retailers. Our impressive portfolio includes renowned brands such as Tommy Hilfiger, CK, Jack & Jones, Levi's, Taco Bell, Barbeque Nation, and more. Xeno empowers large D2C brands and omnichannel retailers to effectively engage with their customers across eCommerce platforms and physical stores. Embracing the digital retail revolution, we have witnessed a remarkable 7x growth in the number of brands utilizing Xeno's services. We are currently looking for a dynamic Senior Customer Success Manager who will play a pivotal role in establishing and nurturing enduring partnerships with key clients, serving as a trusted advisor throughout their growth journey. The ideal candidate will possess a deep understanding of client requirements, provide customized solutions, and drive revenue growth through upselling and cross-selling opportunities. Collaborating closely with internal teams, you will ensure seamless delivery of solutions, proactively address concerns, and minimize customer churn. We seek an individual who can passionately advocate for clients, align their objectives with our offerings, and devise proactive strategies to ensure high levels of client satisfaction. Key Responsibilities: - Engage with accounts from the initial stage to comprehend their business goals - Collaborate with Product Implementation experts during the onboarding process - Stimulate product adoption and ensure that customers derive value from the platform - Develop campaign and journey plans utilizing predefined playbooks with Associate CSMs & Senior Consultants - Present campaign plans to designated accounts (if within your account scope) - Organize and lead Executive Business Reviews on a regular basis (ranging from monthly to annually), including the creation of presentation decks - Cultivate robust relationships with client champions and decision-makers - Ensure timely renewals and identify opportunities for upselling - Prompt users to raise support tickets directly; serve as the escalation point when necessary - Proactively communicate customer feedback to the Product team to influence the roadmap Skills and Qualifications: - Solid background in customer service, follow-up, and organizational skills - 3-7 years of professional experience; a minimum of 2 years in a relevant customer-facing role (customer success or account management) - Experience in the SaaS domain is advantageous - Proficiency in CRM systems and marketing campaign planning; ability to formulate and present success plans using internal playbooks - Bachelor's degree in IT/Computer Science - Exceptional personal presentation, communication, and client servicing skills - Strong problem-solving abilities and proficient in Excel & SQL.,