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Security Operations Center -Senior Analyst

Security Operations Center -Senior Analyst

Accenture in India

0 years

0 Lacs

Pune Maharashtra India

Posted:6 days ago| Platform:

Apply

Skills Required

security management communication monitoring video risk addition service reports dispatch notifications leadership adaptability analyze learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title - Security Operations Center (SOC) Operator

Management Level :

CL11 Analyst

Location:

Pune, PDC3C, Hinjewadi

Must have skills:

Excellent verbal and written communication skillsAccess control alarm monitoringCCTV monitoringRisk monitoringHandling safety / security related calls from employees

Good to have skills:

Experience in Global Security Operations Center / Regional Security Operations CenterSending mass notification / people advisory to employees / travel advisories

Job Summary:

The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor.

Roles & Responsibilities:

Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
Notify, assist, and direct external emergency personnel and internal resources as necessary
Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed
Manage information flows to and from an incident
Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Coordinate with Accenture’s Corporate executive protection leads on incident detection and management
Ensure that complete and accurate information is entered into the incident management system
Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
Monitor travel safety and security of the company's staff
Maintain situational awareness of current global current events.
Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
Initiate mass communication notifications as required
Notify leadership of events affecting business operations and employees
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety

Additional Information:

Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Be able to type a minimum of 35 words per min
Excellent written and verbal communication skills
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Proficient in Microsoft Windows and Office Suite

About Our Company | Accenture,

Experience:

Minimum

3-5

year(s) of experience is required

Educational Qualification:

Degree in any stream

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Security Operations Center -Senior Analyst