Job Title: School Relationship ExecutiveDepartment / BusinessUnit: CAIELocation: New DelhiReports to (job title): School Relationship ManagerWe are Cambridge University Press & Assessment, a world-leading academic publisher and assessmentorganisation, and a proud part of the University of Cambridge. We are focused on meeting the needs ofour learners, authors, and customers by bringing research, teaching, learning and assessment together.
Job Purpose
The role will be responsible for implementing and providing support to ensure the smooth set up of thedistribution network of Cambridge International schools and to ensure the success and satisfaction ofour partner institutions/schools across the region. Being a key point of contact for these partners,providing support, guidance, and solutions to help them effectively implement Cambridge programs andassessments.This role provides operational support to a wide range of clients ensuring that this is of the highestquality. Delivering on agreed key KPIs.Principal Accountabilities
- Offer support to new Institutions aspiring to adopt the Cambridge program and on-board them
as per Cambridge policy.
- Build and maintain strong relationships with partner institutions to understand their needs and
challenges and share information to relevant Internal teams.
- Collaborate with cross functional teams to address partner inquiries, resolve issues, and enhance
the overall customer experience.
- Act as a liaison between the Internal stakeholders ensuring effective communication.
- Monitor and track key activities and coordinate with Internal teams and drive them to closure.
- Offer support for logistics around key events and flagship programs.
- Provide timely and accurate reports on support activities, performance, and other agreed key
metrics.
Knowledge & Experience
- Bachelor's degree in Business.
- Work experience of 3+ years in Customer Service environment / Sales environment
- Proven experience in customer success, account management.
- Exceptional problem-solving and analytical abilities, data skills with a keen attention to detail.
- Ability to do primary and secondary research.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with
cross-functional teams and stakeholders.
- Strong organizational and time management skills, with the ability to prioritize and manage
multiple tasks simultaneously.
- Knowledge of the education sector in India and familiarity with Cambridge programs is a plus.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Ability to read legal documents and draw reports to help decision making.
- Willingness to travel within India as needed.
- Willingness to relocate with in India
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a
successful career, where it's safe to speak up, and where we learn continuously to improve together. Wewelcome applications from all candidates, regardless of demographic characteristics (age, disability,educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexualidentity), cultural, or social class/background.We believe that diversity of thought, background, and approach create better outcomes. Moreimportantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve ourpurpose: to contribute to society through the pursuit of education, learning and research at the highestinternational levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here isan essential part of who we are and the contribution we make to society, and to our planet.To enable an environment which our people can thrive in, our customers benefit from, and where workcomplements life, we empower everyone to manage their time and capacity, and to prioritise theirwellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discussflexible working options to find the best solution for them and their role.
