SAP Concur Implementation Consultant

Role & Responsibilities:

SAP Concur Functional/Implementation Consultant

• Responsible for the implementation of the solution by wave/phase
• Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur’s implementation methodology
• Provide business acumen for external clients and strive to understand the business problem we are solving to best configure the system and exceed client expectations
• Work and collaborate with the Client Project Manager to prioritise workload and agree on client SLA
• Collect all As-Is documentation of existing business processes based on available documentation from the client (These will be used as a point of reference for mapping to the To-Be processes)
• Recommend To-Be high-level process map for Travel Authorization, Employee Expense Entry, and Project Expenses (consisting of high-level gap analysis from as-is and to-be for key gaps)
• Create a global client T&E process template and promote client template positioning and adherence during the deployments
• Gather, define and document business requirements
• Facilitate prioritisation process for requirements
• Conduct fit-gap analyses and functional design sessions
• Update business requirements based on assessment recommendations
• Liaise with client team members and FinTrans internal resources to affirm the understanding of client requirements and ensure clear communications
• Create and deliver functional documentation, such as CID (Concur Implementation Document), newly developed T&E policies, and process documentation
• Responsible for managing the global template/baseline configuration development
• Provide guidance and best practices on optimal configuration options to meet client needs, and guide clients through key decisions such as approval or rejection of deviations from the T&E global process template and trade-offs to maintain project scope and timeline
• Set up credit card feeds, validate feed connectivity, and plan & execute credit card related cut-over tasks
• Perform issue identification, communications, and resolutions for moderately complex issues
• Communicate client issue status and progress consistently and regularly as per schedule to the project manager
• Advise and consult on the key field and format level across all key integrations from and to SAP Concur – employee import, list import (for cost objects), attendee import, and standard accounting extract.
• Display expertise on integration points, custom fields, formats or transfer mechanisms
• Provide User Acceptance Testing (UAT) Base Test Plans, detailed Test Plans for UAT, and detailed/step-by-step test scripts for UAT
• Verify data for testing activities and assemble and set up data for testing activities
• Support UAT test execution
• After go-live, provide configuration related hyper care support
• Ensure project implementations are within the defined timeframe of completion with status updates to the client team
• Work collaboratively with internal parties to administer the client-side, meet/exceed productivity targets, achieve accuracy with projections, and foster high customer satisfaction scores to ensure value-added FinTrans services to our clients

Locations