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Team Leader - Retention Team Leader

Team Leader - Retention Team Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Kotak Life Insurance

2 - 5 years

2 - 5 Lacs

Mumbai Suburban

Posted:1 month ago| Platform:

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Skills Required

Sales Process Retention Management Insurance Team Leading Retention Team Management Team Handling Customer Retention Renewals

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Analyzing and implementing strategies to reduce policy surrenders Train and support call centre and front line teams in customer retention techniques Create and present reports on surrender performance to senior management Analyze surrender trend and customer behaviour to identify risk factors Call center management Preferred candidate profile Education: Graduate/Post Graduate Work experience in years: 3-4 years experience in insurance domain Skills / experience required - Yes Level Expert or Intermediate or Beginner Other skill set: Analytic skills Well verse with Excel and advance Excel Team handling Interpersonal skills

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Team Leader - Retention Team Leader