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IntouchCX
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Team Lead

Team Lead

IntouchCX

5 - 7 years

5 - 7 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Retention Management Sales Customer sucess Voice Process Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed targets, focusing on upselling and cross-selling opportunities. Built In+5Expertia+5JobLeads+5 Customer Retention: Design and execute customer retention programs to minimize churn and enhance customer loyalty. Performance Monitoring: Track team performance using KPIs, providing regular feedback and coaching to ensure continuous improvement.Guru+11Greenhouse+11Expertia+11 Process Optimization: Identify and implement process improvements to enhance efficiency and customer satisfaction. Cross-Functional Collaboration: Work closely with marketing, product, and support teams to align strategies and deliver cohesive customer experiences.Expertia+2Greenhouse+2Upwork+2 Reporting: Prepare and present regular reports on sales performance, customer feedback, and retention metrics to senior management. Built In+2Expertia+2Greenhouse+2

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Team Lead