Regional Manager

Company Description

HCAH is India's largest out-of-hospital care partner, offering a range of services including medical rehabilitation, homecare services, and assisted living. With over 25,000 successful recoveries in major cities like Delhi NCR, Bangalore, Hyderabad, Kolkata, and Navi Mumbai, HCAH is the leading provider of rehabilitation services for conditions such as Stroke, Spine, and Brain Injuries. Additionally, HCAH’s homecare services provide high-quality medical support at home, and the Hyderabad-based assisted living facility ensures comprehensive care and safety for the elderly.

Regional Manager JD:

➢Manage 20-25 HF Counsellor’s in the respective region (Attendance/ Exceptions/ Variation

➢ Ensure smooth execution of OPD counselling within their Region

➢ Build rapport with select HCPs and take feedback on performance

➢ Maintain relationships with Cipla’s Sales team

➢ Conduct weekly/fortnightly reviews with the Counselors to check on progress within the zone and provide reports to the PM /ZM

➢ Attend at least two sessions of each HF counselor in the month

➢ Help HF Counselors in tackling challenges they encounter while counseling patients KPI (Key Performance Indicators)

➢In absence of any HF, RM needs to ensure he is informing Cipla team well in advance

➢Provide constructive inputs to the HF on scaling up the program

➢Compiling HF's tour plan for the month, clean hygiene and share with Sales admin to upload in the system

➢Prepare a monthly tour plan for self to check with HCP on service quality, the same needs to be share with Sale admin to upload in the system

➢Ensure complete reporting in the system by the HF's, including camp start, cancellation, update enrolment, non enrolment, remarks

➢Joint visit audit report, observation and feedback

➢Ensuring the DEs attend the training sessions planned

➢Review performance post training and feedback

➢Day end meet with DEs to discuss 1) counselling 2) enrolment 3) challenges and 4) other point

➢ No. of the HF Counselor sessions attended

Ø No. of the Doctors met for feedback/suggestion

➢ No. of reviews done with HF Counselor

➢ No. of patients enrolled in the region Qualification

➢ Should have 5-7 years of experience in Pharma Sales

➢ Relevant Cardiac therapy experience will be preferred

➢ Should have managed an Area/Region in previous stints

➢ RM's will coordinate with HCAH sales admin to send summary report for all the visits with details on the next day to CIPLA 

➢ HF Counsellor will brief the patient about App services

➢ Tracking attrition count

➢ Addressing Grievances/ Behavioral issue/ Misconduct in the field/ Skill issues