Quality - Senior Associate Consultant [Job Level 4A]

: Quality - Senior Associate Consultant [Job Level 4A]

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Salary:

Job Purpose

Key Responsibilities Include -

• Continual Improvement Drive, Support Operational Excellence
• Drive projects to encourage a culture of improvement, innovation, idea generation, and replication of best practices.
• Drive and mentor projects for continual improvement through various methodologies like Lean, Six Sigma, etc.
• Identify & scope out a simple or semi-complex project based on business requirements/ benefits.
• Conversion of opportunities to well-defined projects (Project Charter and Registration).
• Facilitate improvement projects for the application of tools, methodology, and project timelines and conduct tollgate reviews (Mentoring project execution).
• Create project plans for efficient and effective Process improvement management.
• Lead semi-complex projects to successful closures.
• Bring in new initiatives from the industry or from different operations to improve the environment and performance.
• Leverage technology to drive automation & coordinate with Lead Developers.
• Actively lead programs to support value creation for partners through the application of Value Stream Mapping.
• Conduct Lean Six Sigma Trainings at the center as an employee skill development.
• Operational Support
• Co-own quality and operation metrics. Proactively provide support in special critical situations to ensure consistent customer delivery.
• Raise appropriate flags at the right time where things are out of control or there is a delay.
• Launch and propagate programs to improve the performance of low performing KPIs, groups, LoBs.
• Team Management
• Ensure resources availability as per agreed norms.
• Create and ensure the implementation of a learning and development plan for the team.
• Achieve Employee satisfaction and retention targets.
• Create and participate in Employee engagement and R&R program.
  

Required Qualifications

• Academics: Graduate or Post Graduate in any discipline, preferred Commerce.
• Technical: Lean Six Sigma Black Belt Trained & Green Belt Certified from a recognized institute.
• Domain(s): F&A, S&F, and HRO.
• Advantage: Exposure to VBA Programming, Hands-on experience in Statistical Data Analysis using Minitab, or other industry software.
• Work Experience: 6 Years of experience. 3-4 years of relevant experience in driving Process Improvement Projects in a large BPO / KPO set-up.