1835 Quality Audit Jobs - Page 10

Role & responsibilities Calibration of Lab equipment as per schedule. Implementation and review of system documentation, records, schedules, Quality Plan Accuracy of test results Standardization and validation of the process. Ensure that all inspections and tests of raw materials, in process and finished products, Effluent treated water are complied with in accordance with the approved specification and inspection and Test plan. Supervising on-line Quality Control. Segregation of Non-confirming Intermediate & Finished product. Preparing, conducting and maintain the HACCP activities in the plant including approved work instructions, SOPs, SSOPs, GMPs. Customer coordination like attaining to the complaints and find out root Cause and take corrective action on same. Corrective and preventive action against ISO, HACCP and SQMS audit findings. Audit Sanitation and hygiene standards as per the divisions approved standard sanitation operating procedure. To fulfill statutory compliance of FSSAI, EIA, MMPO. Preferred candidate profile Must have experience in dairy industry atleast 8+ yrs in Quality Looking candidate from nearby vicinity. (Khopoli,Pali,Navi Mumbai,Raigad,Sudhagad) Interested applicant can share resume on hr@dlecta.com

Role & responsibilities We are seeking a dedicated and detail-oriented Quality Engineer Civil to ensure that construction activities comply with quality standards, project specifications, and regulatory requirements. The role involves overseeing testing procedures, site inspections, documentation, and coordination with contractors and consultants to maintain a high standard of construction quality. To check quality of incoming material To check quality of ongoing civil activities To co-ordinate with client and solve the queries Develop, implement, and monitor Quality Assurance (QA) and Quality Control (QC) procedures. Review and interpret construction drawings, technical specifications, and material submittals. Conduct regular site inspections and material quality checks for civil works including concrete, rebar, formwork. Maintain accurate records of inspections, test results, material approvals, and site observations. Ensure construction work complies with relevant building codes, safety standards , and project specifications . Support the project team in handover documentation and quality audits. Collaborate with project managers, site engineers, consultants, and contractors to resolve quality issues. Preferred candidate profile 5 -10years of proven experience in QA/QC roles specific to civil construction projects such as: High-rise buildings, Residential or commercial developments Strong understanding of construction materials (e.g., concrete, steel, soil) Familiarity with site operations and construction quality standards Hands-on experience with civil testing procedures (slump test, compaction test, cube test, etc.)

Role Overview: We are seeking a Quality Analyst in the US Healthcare domain (RCM). While youll begin performing QA responsibilities from Day 1, the official designation will be confirmed after 6 months based on performance and company policies. Key Responsibilities: Monitor and evaluate calls, claims, and transactions for adherence to RCM quality standards. Conduct regular audits and provide actionable feedback. Identify process gaps and recommend improvement strategies. Collaborate with operations to meet client and compliance standards. Generate detailed quality reports and insights. Support training and mentoring initiatives to uplift overall quality metrics. Required Skills & Qualifications: Minimum 1 year of experience in US Healthcare RCM . Strong understanding of medical billing, coding , and claims processing . Proven analytical and problem-solving abilities. Effective verbal and written communication skills. Hands-on experience in quality audits, reporting, and feedback systems . Ability to thrive in a fast-paced, detail-oriented work environment.

• We have an urgent job opening for Diploma/B Tech-Mechanical • Experience in sheet metal industries / Fresher also can apply • Should able to handle Independently quality control activities of fabricated equipment. • Knowledge about 2D & 3D Drawings Required Candidate profile * 0 to 1 years experience as Quality Engineer in any manufacturing company, * Person should be able to handle the Team * Should have technical knowledge of fabrication activities, * Immediate Joiner

Role & responsibilities He would be responsible for inspection & quality control of raw materials, in process & finished products, prepare quality calendar, conduct quality audit and ensure adherence to Quality Assurance Policy of the company Preferred candidate profile

HI All, We have a Urgent Opening For SME Medical Coder/Quality Analyst/Quality Auditor/IPDRG Experience - 5+ years Specialization - IPDRG minimum 2+ years of experience we are looking Location - Chennai If any one Interested call me on 9820389632 OR mail me your resume at vinoda@phebushr.com

Hi All, We have a urgent Opening for SME- Quality Analyst/Quality Auditor- IPDRG Specialty - IPDRG minimum 2 years exp Experience - 5+ years Location - Chennai If any one Interested call me on 9820389632 OR mail me your resume at vinoda@phebushr.com

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team.

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Quality Specialist Unlock your potential, join our journey HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 19th July 2025 - 25th July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders. Job Description Plan, execute, and oversee inspection and testing for quality and conformance to specifications and deliverables Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements Develop or update procedures for capture, investigation, and documentation of complaints Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes Eligibility Criteria - Minimum 2 year of experience into Quality Assurance Minimum 12th Std, Graduation will be preferred. Deep knowledge of quality assurance terminology, methods, and tools Excellent analytical, problem-solving, and decision-making skills Proficiency in best practices for testing, version control, and defect management Professional certification, such as Six Sigma, CQE, or CQA is preferred Excellent attention to detail and accuracy comfortable working in rotational shifts & rotational week offs Interview Process HR Screening Operations Round Salary discussion Benefits Free Transportation (2-way cab provided round the clock) Quarterly Bonus Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338 Email alisha.alexander@startek.com

Urgent Hiring for Call Auditor for Job Hai II Infoedge II Noida Location Title: Auditor Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 2 - 6 years Job Description: Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Should have a critical eye, honesty and Integrity. Hold onto values in the face of resistance. Required Skills: Excellent communication both verbal and written Documentation and calling skills Desired Skills: Call and Documents Auditing Data management and analytic

Looking for a candidate having experience in Quality into Forging industry (Mandatory). Should have strong experience in inspection and quality assurance. Required Candidate profile Experience - 5+ yrs Should have experience in quality in Forging industry (mandatory)

Job description 1. Quality Standards & Procedures: Devise and establish quality procedures, standards, and specifications for long-term and home care services. Set benchmarks for quality, health, and safety for clients and employees. Ensure compliance with national standards 2. Process Improvement: • Lead and coordinate all accreditation processes such as NABH, JCI, or other relevant certifications. . Identify and implement strategies to reduce waste and improve efficiency. Define quality procedures in collaboration with operational teams. Regularly assess and update existing policies and procedures to ensure relevancy and effectiveness. Conduct mock audits and internal assessments to ensure readiness for external inspections. 3 Policy & Documentation: Create, review, and maintain policies, protocols, and supportive documents aligned with accreditation standards. Monitor documentation procedures and ensure compliance. 4. Training & Implementation : Conduct training programs for staff to implement quality policies effectively. Perform regular audits and monitoring to ensure compliance with set standards. 5. Interdepartmental Collaboration: Work with other departments to drive continuous quality improvement initiatives. Assess the effectiveness of changes and recommend necessary action plans. Utilize quality tools and train managers and staff on maintaining and improving care quality and safety. Job Specification Qualifications Bachelor's or Masters degree in Healthcare, Quality Management, or a related field. Certification in NABH, JCI, ISO or HSSC accreditation processes is preferred. Experience 5+ years of experience in quality management, preferably in healthcare or senior care services. Strong leadership, training, and team management skills.

Quality Head to lead the QA/QC function for residential real estate projects. Set up QA/QC team across sites, audit quality, resolve issues, ensure compliance, drive QRM & MIS, track quality, evaluate vendors, approve materials, handle inspections.

sp infracon projects is looking for Quality Control Engineer to join our dynamic team and embark on a rewarding career journey Develop and implement quality control processes:Design and implement quality control procedures to ensure compliance with industry standards and customer requirements Establish inspection criteria, testing methods, and quality assurance plans for various stages of product development and manufacturing Conduct inspections and testing:Perform routine inspections of raw materials, in-process components, and finished products to verify conformance to specifications Utilize a variety of inspection tools and equipment to perform measurements, tests, and evaluations Identify and document non-conformities and work with relevant teams to investigate and resolve issues Data analysis and reporting:Collect, analyze, and interpret quality data using statistical tools and techniques Prepare comprehensive reports summarizing inspection results, trends, and areas for improvement Collaborate with cross-functional teams to communicate quality-related information and provide recommendations for corrective actions Continuous improvement:Proactively identify opportunities to enhance product quality, manufacturing processes, and quality control procedures Participate in root cause analysis and contribute to problem-solving initiatives Support the implementation of corrective and preventive actions to address quality issues and prevent reoccurrence Compliance and documentation:Ensure adherence to relevant quality standards, regulations, and certifications Maintain accurate documentation of quality control activities, including inspection records, test reports, and certifications Training and collaboration:Train and educate personnel on quality control processes and procedures Collaborate with cross-functional teams, including engineering, production, and supply chain, to resolve quality-related challenges and promote a culture of quality excellence

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Link Group Internal Audit has team members in various locations, including Australia, Ireland, and the UK. This role is based in Mumbai and supports our global Internal Audit approach. The role of Senior Internal Auditor is to provide support to the global Internal Audit Team so that we can deliver independent assurance across the group. Key stakeholders include local management, senior management, executives and members of the Board Audit Committee At times the Senior Internal Audit Manager will need to complete standalone audits following the Link Internal Audit methodology as outlined in the Internal Audit Manual. At other times the Senior Internal Auditor will need to participate in global audits with work conducted across multiple jurisdictions. The Senior Internal Auditor will need to work with the Internal Audit teams in other locations to support these activities. Key Accountabilities and Main Responsibilities Support the Internal Audit Team to contribute to the development of an annual IA plan that covers the whole group. Follow the IA methodology and from time to time contribute to the maintenance and improvement of the framework and methodology. Build the profile of the team in the organisation and develop strong relationships with key stakeholders (particularly stakeholders in India). Work with the Audit Teams in other locations to support Internal Audit s goals of global coverage and independence. This will require the Senior Internal Auditor to act independently of local management. Complete or contribute to IA fieldwork and reporting as required (noting some reviews may be stand alone and some reviews may be global or cover multiple jurisdictions). Provide constructive recommendations focused on internal control as well as value add recommendations to help the business achieve its objectives. Prepare clear, concise and timely audit reports (including times where the Senior Auditor is contributing to audit reports that cover multiple jurisdictions). Support the oversight of co-source IA activity in India, where applicable. In conjunction with the Head of Internal Audit, initiate new audits by engaging management, drafting audit Terms of Reference (Scope) and seeking executive/management approval to commence each review. Maintain effective relationships with management including agreement of audit terms of reference, clearance of audit reports (including appropriate management actions) and offering management on-going support and guidance where appropriate. Assist in coordinating and executing the Internal Audit follow up of overdue actions. Assist the Head of Internal Audit with the preparation of audit reporting for risk committees, the executive and the Group Audit Committee Experience & Personal Attributes Five plus years of relevant experience in an Internal Audit environment including IT technology audit within a professional services firm or a financial services context. Experience working for a multinational would be would be desirable but is not essential. As this would be the first (only) in-house technology related audit role in Link the applicant would need to have sufficient experience to contribute to our Internal Audit Plan for technology as well as to lead and execute technology related audits (noting that some specialised audits would still be completed by third parties). Strong written and verbal communication skills Strong stakeholder management experience and ability to interact with stakeholders at all levels. Understanding of technology internal controls and a desire to deliver quality audit outcomes Ability to work independently as well as ability to work with other team members in other locations as required Understanding that this role involves the completion of audit testing/fieldwork with no or limited assistance from junior staff. The candidate may be required to work under the direction of staff from other jurisdictions to fulfill audit objectives. Prepared to undertake a level of domestic travel (Likely less than 20 days per year) Prepared to support end to end audit processes including planning, execution, follow up of outstanding audit items and reporting to management and the Board. Tertiary qualifications relevant to information technology (e.g. CISA etc)

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Selenium. Experience: 8-10 Years.

Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

Indus Towers Limited is looking for Management Trainee to join our dynamic team and embark on a rewarding career journeyShadow and work with experienced managers and leaders to gain an understanding of the roles.Participate in projects and initiatives to demonstrate competence and add value to the organization.Provide support to managers and teams, as needed.Attend meetings, conferences, and other training events to expand knowledge and network with other professionals.Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes.Strong commitment to learning and professional development and be open to feedback and constructive criticism.Excellent communication, interpersonal, and problem-solving skills.

The Primary responsibility of the role is to perform campaign operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the campaign ops tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with night shift hours and flexible to extend support during critical business requirements Completed under graduation (UG) in any stream Analytical knowledge to solve basic mathematical and logical problems Candidate should be familiar with excel function. Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues Good at problem solving, data analysis and troubleshooting issues related to content editing Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Self starter, good team player Good interpersonal skills to manage ongoing relationships with program team and inter operations teams Working knowledge of XML standards would be an added advantage

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Demand Planning & Forecasting_C. Experience: 8-10 Years.

Should be able to read fabrication drawing of piping & Read Engineering Data of equipment such as pressure vessel, Prepare QC documentation, Basic Knowledge of ASME, ISO standard, basic knowledge od NDT method, RT nd Welding, Knowledge of fabrication. Responsibilities: Review and interpret fabrication drawings for piping systems and read and understand engineering data and specifications for equipment such as pressure vessels to ensure all quality requirements are identified and met. Conduct in-process and final inspections of piping and equipment fabrication activities, including visual inspections, dimensional checks, and verification of materials. Witness and monitor Non-Destructive Testing (NDT) activities, including Radiography Testing (RT) and other methods, interpreting results and ensuring compliance with procedures and standards. Perform thorough welding inspections, including pre-weld, inter-pass, and post-weld inspections, verifying welding procedures, and welder qualifications. Prepare comprehensive QC documentation, including inspection reports, test reports, non-conformance reports (NCRs), and final documentation dossiers. Ensure all fabrication and inspection activities are performed in accordance with relevant codes and standards, including ASME and ISO standards. Possess a basic knowledge of various NDT methods commonly used in fabrication (UT, MT, PT, RT, VT). Demonstrate a strong knowledge of fabrication processes for piping and pressure vessels, including cutting, fitting, welding, and assembly. Liaise with third-party inspection agencies, clients, and internal teams on quality-related matters. Identify and report any non-conformities and work with the fabrication team to implement corrective and preventive actions. Maintain accurate and organized records of all QC activities and documentation. Participate in internal and external quality audits.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do : Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1 Experience : 1-3 Years.