Assistant Quality Manager

1. Quality Standards & Procedures:

• Devise and establish quality procedures, standards, and specifications for long-term and home care services.
• Set benchmarks for quality, health, and safety for clients and employees.
• Ensure compliance with national standards

2.

. Identify and implement strategies to reduce waste and improve efficiency.

• Define quality procedures in collaboration with operational teams.
• Regularly assess and update existing policies and procedures to ensure relevancy and effectiveness.
• Conduct mock audits and internal assessments to ensure readiness for external inspections.

3 Policy & Documentation:

• Create, review, and maintain policies, protocols, and supportive documents aligned with accreditation standards.
• Monitor documentation procedures and ensure compliance.

4. Training & Implementation

• Conduct training programs for staff to implement quality policies effectively.
• Perform regular audits and monitoring to ensure compliance with set standards.

5. Interdepartmental Collaboration:

• Work with other departments to drive continuous quality improvement initiatives.
• Assess the effectiveness of changes and recommend necessary action plans.
• Utilize quality tools and train managers and staff on maintaining and improving care quality and safety.

Job Specification

Qualifications

• Bachelor's or Masters degree in Healthcare, Quality Management, or a related field.
• Certification in NABH, JCI, ISO or HSSC accreditation processes is preferred.

Experience

• 5+ years of experience in quality management, preferably in healthcare or senior care services.
• Strong leadership, training, and team management skills.