1584 Quality Audit Jobs - Page 14

Lead professionals and Plan and implement processes to improve efficiency and cost-effectiveness, Product analysis, New product Development Quality, close successfuly various audits like Customer quality, Supplier audits, ESD audits, etc. Required Candidate profile candidate must be from Electronics background and having experience in Automotive Switches mandatory

Maintain quality policy & achieve quality objectives of the company. Ensuring that the teams adhere to all the quality standards & procedures. Preparation of control plan, FMEA, PPAP for the new & existing components. Required Candidate profile Reviewing quality assurance procedures, inspection manuals & inspection report as per the standards. Experienced in developing procedures and standards for business excellence.

Responsible for all development activities from RFQ to till SOP. Interaction with customers & suppliers related to project timeline & issue. project milestone meet during development. take care for the PPAP documents like MCP plan, PFD, FMEA.

CUSTOMER INTERACTION DURING DEVELOPMENT CYCLE CUSTOMER AUDIT / LINE AUDIT CLOSURES SUBMISSION PROBLEM SOLVING DURING DEVELOPMENT COUNTERMEASURE SUBMISSION TO CUSTOMER CUSTOMER SATISFACTION PPAP SUBMISSION TIMELY CLOSURE OF PROJECT MILESTONE

Conducting laboratory tests and experiments, following established procedures and protocols. Analyzing samples and interpreting data, and recording and reporting results. Maintaining laboratory equipment and ensuring it is in good working order. Developing and validating new laboratory methods and procedures. Collaborating with other scientists and technicians to conduct research and develop new products or processes. Conducting quality control tests to ensure compliance with established standards and specifications. Identifying and resolving technical problems, and proposing solutions to improve laboratory operations. Ensuring compliance with safety regulations and laboratory protocols. Writing technical reports and presenting findings to colleagues or clients. Good analytical and problem-solving skills. Strong attention to detail and ability to maintain accurate records.

Role & responsibilities: Develop & Implement Quality Systems: Establish and maintain Good Manufacturing Practices (GMP in production. Ensure adherence to ISO, FCO 1985 or other industry-specific standards. 2. Regulatory Compliance & Documentation: Maintain SOPs, work instructions, and quality manuals. Ensure compliance with local and international agricultural regulations. 3. Supplier & Raw Material Quality Control: Conduct supplier audits and verify incoming raw materials for quality. Approve suppliers based on quality and safety standards. 4. Process Monitoring & Continuous Improvement: Identify process deviations and implement corrective actions. Conduct risk assessments and root cause analysis for quality issues. 5. Training & Awareness: Train employees on quality control procedures and best practices. Conduct internal audits to evaluate compliance. 6. Inspection & Testing: Perform physical, chemical testing on raw materials, in-process, Packaging material and final products. Use lab instruments (e.g., AAS, spectrophotometers, moisture analyzers, pH meters) to assess quality. 7. Sampling & Analysis: Implement statistical quality control methods (SPC) for monitoring trends. Conduct sensory evaluations for taste, texture, and appearance (for consumable agricultural products). 8. Non-Conformance & CAPA Implementation: Investigate customer complaints and non-conformities. Implement Corrective and Preventive Actions (CAPA) to address recurring issues. 9. Product Release & Traceability: Approve batches before dispatch based on quality parameters. Maintain batch records for traceability in case of recalls. Preferred candidate profile: Qualifications & Skills Required: Education: Masters degree in agriculture, Food Technology, Chemistry (organic/inorganic) , Metallurgy or a related field. Experience: 2–5 years of experience in QA/QC within the agriculture, food processing, or agrochemical sector. Technical Skills: Knowledge of GAP, GMP, FCO, ISO 9001:2015, and other relevant standards. Experience in laboratory testing methods and data analysis. Familiarity with ERP systems for quality documentation. Soft Skills: Strong analytical and problem-solving abilities. Effective communication and teamwork skills. Attention to detail and proactive approach to quality improvements. Additional Requirements: Willingness to work in shifts.

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on datatransforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI): Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership: Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration: Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance: Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You'll Need to be Successful 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required skills: Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making

Inspections and risk assessments of work places, sites, etc and actively pointing out the how-to on SHEQ and prevention of risks to employees. Incident Accident investigation. Implementing and monitoring the compliance with SHEQ policy, processes and procedures. Supporting SHEQ Manager all-round and following up of his/her instructions. Striving for continuous improvement towards own performance and that of department Being an ambassador of Sarens towards (future) clients, suppliers, other third parties and internally

Executive-CQA Long Description 1. To perform and track the Vendor Qualification Compliance and review for all vendors & AVDs. 2. To review, approve, and extend the Q info for new alternate vendors. 3.To execute vendor Audits, CAPA tracking, and qualification documentation 4.To schedule and monitor the Vendor Audits 5.To work on VQ special projects in coordination with Project IT team 6.To track the project till its implementation and Go Live across all sites Competencies 1. Strategic Agility 2. Innovation & Creativity 3. Customer Centricity 4. Developing Talent 5. Result Orientation Work Experience 5 - 8 years

Work Experience 12 to 15 years of experience in Pharma Vendor Audit Management 1. To perform and track the Vendor Qualification Compliance and review for all vendors & AVDs. 2. To review, approve, and extend the Q info for new alternate vendors. 3. To execute vendor Audits, CAPA tracking, and qualification documentation 4. To schedule and monitor the Vendor Audits 5. To work on VQ special projects in coordination with Project IT team 6. To track the project till its implementation and Go Live across all sites Technical , behavioral & managerial 1. Strategic Agility 2. Innovation & Creativity 4. Developing Talent 5. Result Orientation 3. Customer Centricity Education Masters in Pharmacy Post Graduation in Science or Chemistry

Shradha Saboori Projects is looking for Quality Engineer to join our dynamic team and embark on a rewarding career journey Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with operations managers to develop and implement controls and improvements. Ensuring that workflows, processes, and products comply with safety regulations. Investigating and troubleshooting product or production issues. Developing corrective actions, solutions, and improvements. Reviewing codes, specifications, and processes.

Job Description Responsible for Toxicological assessment of genotoxic and nitrosamine impurities. Responsible to support the development of nitrosamine and other genotoxic impurity risk assessment and carryover limits. To support the site management team in reviewing cleaning, nitrosamine and genotoxic impurity and keep sites up to date according to current regulatory requirement /expectation. Reviewing Permissible Daily Intake, Occupational Exposure Limits, Toxicological Justification, Quality Risk Assessment document. Responsible for preparation and revision of corporate procedures like SOP related to the assessment of potential carryover or cross-contamination of genotoxic/carcinogenic impurities. Harmonization of Cleaning and validation procedures across all sites of Lupin. Work Experience 10-12 years Education Masters in Science Competencies Collaboration Customer Centricity Developing Talent Innovation & Creativity Process Excellence Result Orientation Stakeholder Management Strategic Agility

Role: Director Quality Department: Accounts Receivable Reporting to: Head of Business Excellence Job Location: Airoli, Navi Mumbai Shift: US/UK Work Mode: Work from Office Principal Duties and Responsibilities 1. To conduct performance management of quality analysts and play a role in satisfying their developmental needs 2. Responsible to ensure quality coverage across different work scope of a project 3. Allocate work in proportion to the productivity goals and guidelines 4. Monitor the performance levels of quality analyst and improve upon the areas of opportunities 5. Ensure that quality analysts are minimum at 98% calibration with client quality levels 6. Create dashboard, perform analysis, work out sampling methodology etc all other performance indicative MIS 7. To comprehend & translate customer needs into viable processes 8. Keep the customer complaints & concerns in check and execute the action plan as agreed 9. Meet and exceed all expectations of organizations quality management system (QMS) 10. Drive / support Business Excellence initiatives; high impact projects which are cross functional and cross geography. 11. Assist with tracking of all initiatives, coordinating internal and external audits for ISO certifications, internal process 12. Implement strong governance to address Operations Quality and Improvement projects and initiatives. 13. Support/ drive strategic Lean / Six Sigma and other Continual Improvement projects and initiatives by providing basic data analytics, dashboards, coordinating projects 14. Support independent reporting practices such as troubled account status, contractual metrics tracking and reporting. 15. Generate business impact through Continual Improvement initiatives. Experience: 13+ years in US Healthcare Revenue Cycle Management (RCM), with at least 3 years in a Quality function. Current Role: Senior Manager or above, managing Quality teams in Medical Billing and Accounts Receivable. Skills: Strong team management and leadership capabilities. Proficient in change management and facilitation. Excellent program and project management skills. Deep understanding of quality concepts and tools. Expertise in end-to-end process mapping and process improvement/re-engineering. Interested candidates may share their profiles at: anandi.bandekar@gebbs.com

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Uses coaching skills throughout the property. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guests satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned Complies with all corporate accounting procedures. Assists GM as needed with annual Quality audit. .

JOB INFORMATION The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships. Commitment to our people is our real strength and the key to success. Company size: 1,000+ employees Job title: Assistant Operations Manager (Hindi / English Speaking) Working Location: Kolkata, India Job Description: Our International company is seeking 1 Assistant Operations Manager in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change. Main Responsibilities: Supervise and manage a team of operations staff. Provide leadership and guidance to ensure the team meets performance targets and KPIs. Implement and oversee changes to streamline processes and enhance productivity. Liaise with clients to understand their requirements and expectations. Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations. Conduct regular quality audits to identify areas for improvement and provide feedback to the team. Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge. Use data-driven insights to make informed decisions and implement strategies for improvement. Optimize resource utilization to meet operational goals. Address and resolve operational issues promptly. Ensure compliance with industry regulations, company policies, and client requirements. Foster a culture of continuous improvement and innovation within the operations team. Implement best practices and stay informed about industry trends to remain competitive. Job Requirement: At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup. Fluent in English. At least C1 level. Managed at least 50-100 staff across multiple lines of business. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Proven track record of meeting and delivering targets and commitments. Content moderation environment work experience is a plus but not required. Proficient in Google Suite and online collaboration tools is a plus. Capable of building productive business relationships with clients. Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills. Willing to work on public holidays and shifting schedules, including night shifts when needed. Benefits: 1. Salary and Benefits Salary: _______ gross/ month + Bonus + Allowance Attractive salary and benefits, international, fun, and professional working environment; An open and honest culture where people are valued, treated fairly and trusted, and empowered; Health Insurance package; 2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on rostered shifts, weekends, and public holidays; for an interview. ",

About Groww: We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are? Let s chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are India s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves. The values that form our foundation are: Radical customer centricity Ownership-driven culture Keeping everything simple Long-term thinking Complete transparency About the role We are looking for high ownership, self motivated candidates with excellent analytical and problem solving skills with a proven track record of result oriented performance. As a risk manager you will be responsible for overseeing the development and implementation of the operational risk management framework across the organization. This role involves working closely with cross-functional teams, senior leadership, and external stakeholders to ensure effective risk identification, assessment, and mitigation strategies. The successful candidate will play a key role in shaping a robust risk culture within the organization. Responsibilities: Perform risk identification and assessment across various functions and recommend process changes in order to mitigate operational risks. Work closely with cross-functional teams, including Credit, Risk, Compliance, and Technology, to implement risk mitigation strategies Monitor and analyze key risk indicators, providing regular reports to management and stakeholders. Conduct and orchestrate Monthly Risk Committee meetings provide insightful reports to senior management and key stakeholders. Examining reported incidents and validating the implementation of corrective and preventive actions. Coordinate with internal audit teams to ensure alignment between risk management and audit activities. Conduct root cause analysis (5 Whys, Fishbone etc) against the risk observations to identify corrective and preventive actions Conduct training sessions to promote risk awareness and adherence to risk management practices. Requirement: Proven experience in operational risk management, preferably within the financial industry. In-depth knowledge of risk assessment methodologies, risk mitigation strategies, and regulatory requirements. Clear understanding of regulatory requirements Strong knowledge of auditing principles and procedures Good analytical and logical problem-solving skills with an aptitude to learn quickly Excellent communication and interpersonal skills to effectively interact with senior leaders, cross-functional teams, and external stakeholders. Excellent analytical and problem-solving skills with a keen attention to detail. High level of ownership Qualification: 2-5 years of experience working in quality, audit and risk management domain Excellent Excel skills (knowledge of SQL will be an advantage). Knowledge of internal and external audit standards like ISO, CMMI, etc Strong organizational, communication, presentation, and project management skills Graduate, CA, MBA from a Tier 1 Institute preferred

3 7 Years (Solar EPC Ground Mounted Preferred) Reporting To : DGM Projects Purpose of the Role We are consistently facing quality and workmanship issues during the internal HOTO (Handing Over and Taking Over) between the Execution and O&M teams. These include: Skipped minor works Issue of workmanship in civil and mechanical installations Incomplete documentation and snag closures Repeated escalations from O&M teams post-HOTO To permanently close this quality gap, I propose hiring a dedicated QA/QC Engineer who will act as a single-point quality gatekeeper for our solar EPC projects especially during the pre-HOTO and final quality audit stage. Key Responsibilities Pre-Handover Quality Control Conduct full site inspection and final quality audit before internal HOTO. Use structured HOTO checklist to catch skipped works, poor finishes, and missing items. Prepare snag lists and ensure 100% rectification before handover to O&M. Periodic QA/QC Oversight Check installation quality MMS, module torque, cabling, trenching, fencing, etc. Enforce quality checkpoints across civil, mechanical, and electrical works. Raise NCRs, punch points and follow through till resolution. Documentation & Compliance Maintain test reports, inspection logs, and QA documentation per project. Ensure submission of quality dossiers along with commissioning files to O&M. Cross-Team Coordination Coordinate closely with Site Incharge, Cluster Manager, and O&M team. Ensure that handovers are clean, compliant, and defect-free along with audit (planned vs actual) Key Skills Required Strong knowledge of quality norms (MNRE, IS, IEC standards) Hands-on experience with QA/QC inspection tools (IR tester, IV curve, torque wrench) Sharp eye for details, structured working style, and strong follow-up capability Familiar with HOTO processes and site documentation protocols Justification for Role Creation This engineer will act as the final QA filter ensuring: Execution team doesn t leave behind quality gaps O&M receives clean, issue-free sites Our brand and plant performance are protected from post-HOTO quality complaints Requesting approval to proceed with hiring for this critical quality role in EPC. Happy to align on budget, grade, and final structure as per your guidance.

Manage RM/SFG/FG specs Ensure effective RCA/implement CAPA wherever required Oversee QMS/FSSC/BRC systems concerning GMP/ labs Lead ISO 17025/NABL accreditation Ensure FTR performance Maintain 5S practices in the lab Required Candidate profile 12+ years in leading QC function in food companies . Job location is Kochi, Kerala Exp in leading teams of size 10+

Roles and Responsibilities Develop and implement quality management systems (QMS) policies, procedures, and guidelines to ensure compliance with regulatory requirements. Conduct internal audits to identify areas for improvement and implement corrective actions to address non-conformities. Prepare and maintain accurate records of quality documentation, including standard operating procedures, work instructions, and training materials. Collaborate with cross-functional teams to develop new products or processes that meet customer needs while ensuring adherence to quality standards. Ensure ongoing monitoring of production processes to detect deviations from specifications and take corrective action as needed. Desired Candidate Profile 14-20 years of experience in Quality Assurance & Regulatory Affairs with expertise in QMS implementation. Strong understanding of pharmaceutical regulations such as FDA, GMP, ISO 9001:2015 etc. Bachelor's degree in Pharmacy (B.Pharma) or Master's degree in Pharmacy (M.Pharma).

Responsibilities: Prepare and submit cost estimates for CNC parts, coordinate with vendors, ensure compliance, clarify client needs, calculate costs, and update quotation status. Collaborate to deliver cost-effective, accurate quotations. Annual bonus Provident fund

The QA will be responsible for assessing the quality of Wealth Management & Investment Services associates of the inhouse Team who deal with the existing and potential customers. This QA will monitor the sample transactions completed by the operations team by leveraging the client Wealth Platform and the Private Trust Company (this team is involved in setup, pricing, and ongoing maintenance of various asset types used in multiple accounting systems). This individual will assist in developing, creating, and implementing quality processes and procedures as well as making recommendations for enhancements to training materials as needed to enhance the overall Customers experience. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process. Working in partnership with the operations leadership and evaluation forms should inevitably put the campaign on course for success. A. Experience and Skill : Education: Under Graduated Degree and/or Graduate with equivalent experience in Finance/Accountancy/Economics/Statistics. Should have 2 Years of experience in the BFS Domain Preferably Investment or Wealth & Asset Management activities Asset set up, pricing, and ongoing maintenance of various asset types used in multiple accounting systems etc. as a QA role. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Proficient in call monitoring software, MS Excel, PowerPoint, and reporting tools like Power BI Ability to provide constructive feedback and coaching. Familiarity with US Wealth Management regulations, and compliance requirements Certification in Capital Markets / Investment Banking / Asset & Wealth Management would be an advantage. B. Key Responsibilities : Evaluation: Monitor and evaluate to provide observations around trends to leadership team. Monitoring back-office transactions, email responses etc., to assess team members performance, ensuring compliance with regulatory requirements, and client expectations. Feedback & Coaching: Provide timely, constructive, and actionable feedback to the team and supervisors to help improve. Also, to coach agents on Quality Procedures and Policies. (Conducting group huddles for Update Dissemination and One to One coaching and feedback session) Reporting: Prepare and maintain accurate quality reports, dashboards, and presentations highlighting key quality metrics such as call quality scores, trends, root cause analysis, and improvement opportunities. Quality Standards Compliance: Ensure adherence to BPO and client-specific quality standards, including the development of evaluation forms, checklists, and scorecards aligned with industry standards such as COPC or Six Sigma methodologies. Preparing and maintaining the Quality SOPs/ QAD as in when required Continuous Improvement: Collaborate with the Quality and Operations teams to identify gaps, suggest improvements, and implement quality assurance best practices that improve customer satisfaction and reduce escalations. Training Support: Assist in the development of training programs by providing insights based on quality evaluations, ensuring agents are continuously developing the necessary skills for superior customer service. Root Cause Analysis: Conduct root cause analysis of quality issues and recommend corrective actions to address performance gaps and operational inefficiencies. Review and identify common problem areas that require focus, ensuring effective RCA and CAPA to improve Accuracy scores Knowledge Management: Ensure that agents are aware of and updated with changes in policies, procedures, and banking products by participating in knowledge dissemination activities and calibration sessions. C. Preferred Certifications: COPC or Six Sigma (preferred but not mandatory). D. Work Environment: Ability to work in night shifts to align with the extended US banking hours. Comfortable working in a dynamic, high-pressure environment with a focus on customer excellence. This job description aligns the Quality Evaluator role with the specific needs of a US banking process while focusing on quality assurance and continuous improvement to enhance customer experience.

Required Quality Head in a Multispeciality Hospital Mini-8 Years of Experience in Hospital Qualification: MBBS/BDS/BHMS/BAMS/Nursing with MHA/MPH/MBA (Healthcare/Quality)/Certified NABH Assessor Regards Arti Call/whatsapp-8090286126/7897900209

D2C Manager/ Head Job description for D2C Manager 1CRM system Overseeing the implementation and maintenance of the CRM system, including ensuring it integrated with other business systems and that customer data is managed effectively. 2Customer experience Collaborating with teams across the business to improve the customer experience, including developing and enhancing customizations, optimizations, and best practices. 3Sales and marketing Taking care of monthly target sales numbers deliveries and working closely with marketing to create opportunities to enhance the CRM platform and its integrated systems, and to develop marketing techniques to drive new customers. 4Customer service Training customer service teams on the CRM software and working with them to ensure the CRM is being used to optimize customer value. 5Customer data Collecting and analyzing customer data, and using the CRM system to manage relationships. 6Customer needs Developing new ways to meet customers needs, and suggesting new methods to address them. 7Workflows Building workflows to streamline sales and marketing processes, and dynamizing existing workflows and strategies. 8Marketing metrics Tracking marketing metrics and trends, and conducting market research to follow trends and competition. 9Retention campaigns Creating and executing retention campaigns to deliver increased purchase frequency and value. 10Digital campaigns Planning, managing, and negotiating multiple digital campaigns with third parties where necessary. 11Other Responsibilities Auditing calls for agents and develop a proper feedback mechanism. Designed Training Plan as per Quality Audit findings and ensured execution as per timelines Understanding customer needs and requirements to develop effective quality control process. Digitalization and Automation to build efficiency and reduce workload. Business Intelligence Inputs and Value Addition for Process Improvement. Standardize SOPs basis client deliverables and implementation. Setting up goals and objectives for team. Motivating team and taking informative quick decision. Creating and defining risks contingencies and plans. Implementation of QC tools for various types of analysis. Preparing Business review decks for monthly and quarterly analysis. Week on week review with Agents on Quality Scores to find the gap and bridge them.

Planing, execute & close quality system audits.Monitored effectiveness of previous audits & submit them 2 customer as per requirements.Control quality system documents like PFMEA,PQCT,Work Instructions(WI),Appearance Standards, Inspection Standards Required Candidate profile Organize meetings on company rules & regulations & amend/modify as needed.Lead training sessions on company's guidelines.Maintained change & revision history of documented quality system information

Role & responsibilities Conduct audits as plan and get action items done from team at different locations. Quality check done at intake & dispatch of material Developing quality SOP along with DH and implement it Conduct scoring of quality month on month and analyze yoy trends & area to improve Carry out root cause analysis for Quality issues Handle the customer complaints. Develop and keep updating quality standards as per National & international developments. Controlling and spearheading the quality control mechanisum in facility Carry out pathological identifcation and routine check on all diseases, pest & viruses. Developing seed testing protocol.