Quality Assurance Specialist

About Us:

Eight Times Eight is one of India’s leading online chess academies, delivering live interactive classes to students across 30+ countries. Founded by international-level chess players, our mission is to build thinking skills, attention span and discipline through the game of chess. We’re growing fast and are looking for a committed Quality Assurance Specialist to ensure we deliver world-class learning experiences in every session.

Role Overview:

As a Quality Assurance Specialist, your primary responsibility will be to maintain and improve the quality of our live online classes. You will review class recordings, assess teaching standards, provide structured feedback to tutors, and work with them on enhancing the effectiveness, engagement, and consistency of our classes.

Key Responsibilities:

• Class Review & Evaluation:
• Watch recorded live classes conducted by our tutors on a regular basis and assess them based on predefined quality metrics (communication, clarity, engagement, structure, punctuality, professionalism, etc.)
• Feedback & Reporting:

Create detailed evaluation reports and give structured feedback to tutors on strengths and areas for improvement.

• Tutor Communication:

Coordinate with tutors regularly via calls or meetings to discuss feedback and implement class improvements.Help define and update quality benchmarks and best practices for our teaching team.Track performance improvements over time and ensure feedback is being implemented effectively.Identify common training needs and assist the academic team in developing sessions/workshops to improve teaching quality.

Requirements:

• Quality Benchmarking:
• Performance Monitoring:
• Training & Development Support:

• Excellent communication skills (both written and verbal)
• Strong observation skills and attention to detail
• Ability to provide constructive, actionable feedback
• Empathy and a collaborative attitude while working with tutors
• Basic understanding of chess is a plus (not mandatory)
• Prior experience in teaching, quality assurance, training, or ed-tech will be an advantage
• Comfortable using tools like Google Drive, Zoom, Sheets etc

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Fixed shift

Work Location: In person