Program Manager I, JP IB Scheduling

BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements
RoW Inbound team is looking for a PM (Program Manager) to identify, develop, integrate and support innovative solutions and programs driving Vendor Experience for the freights that arrive at Fulfillment Centers. NOC Inbound Scheduling team is responsible for execution of inbound appointment booking and placement of inbound freight at Amazon FCs. NOC IB team provides rescue interventions to ensure optimal utilization of FC labor, proactive communication to stakeholders in events of disruptions etc. NOC IB Scheduling team consists of 2 departments i.e., IB scheduling and IB Frontline. This team provides 5 core services 1) Appointment Scheduling after evaluating space, capacity, forecast etc. 2) Appointment Modification 3) Vendor Performance Management 4) Freight Sidelining, Rejection’s rescue and 5) Vendor hotline service across IN and ECCF countries. In current role, individual will be responsible for leading and managing FC Inbound Scheduling operations for Japan (IB Sked). Individual will be independently handling critical programs such as Vendor/seller experience (Vx/Sx) by improving Time to First Slot (TTFS), FC experience improvement initiatives, task transfers, Standing Appointment (SA), Freight Rejections, New FC and country launches, HoT PO capacity optimization, leading quality audits, and automation for IB scheduling team. As a Program Manager, you will be responsible development, process management and launch of new features and products. Individual will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. Individual is expected to be detail-oriented, analytical, and to have excellent problem-solving abilities. Individual should be experienced at working with large data sets and the technical tools needed to work with them as the problem statements handled by the individual will be both operations and program intensive. The role of NOC Inbound Manager is an L5 because of high span of influence this role exerts on all JP Ops verticals (FC, SC, ISM, and Product). Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery. As a technical leader, you should be able to translate business needs into technology solutions that scale both technically and operationally. Individual will drive towards simple, scalable solutions for operations excellence and difficult problems critical for network scale up. Individual will be working on programs such as Vx benchmarking to continuously gather vendor feedbacks on existing communication channels and improve them to provide superior experience compared to competitors. Individual is expected to have excellent project-management skills and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way as this will be highly critical to obtain senior leadership alignments. For instance, individual will mitigate immediate risk via NOC internal automations/setting manual interventions however individual will work with leadership of concerned teams (SC Product) to develop long term product fixes. Individual is expected to handle large-scale implementation across multiple teams for projects such as new country launches. These will involve individual to coordinate with multiple central teams, callout risks, suggest short-term and long-term solutions to identify risks and align stakeholders on timelines. Individual in this role will handle L3 associates. Individual will be responsible for People management & skill development. Individual will be responsible for leading teams that provide services for Core, AMXL, retail and FBA business stakeholders and should be a passionate advocate of operations team to other stakeholders. Individual should lead the team from front and should be able to motivate them to deliver best vendor experience. Additionally, individual will work closely to identify talent and make necessary transfers within the team to provide right growth opportunities. Resource also acts as a career development manager for associates by continuous coaching, feedback mechanisms and scope out team's career development plans through performance assessment. As this manager handles a big team, individual is expected to independently take HC transfer, cross training related decisions to effectively load balance across teams and absorb off-OP NOC intervention requests from business teams due to contingencies/launch of processes during the year.