- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand. We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazon’s Product Support (PLS) program across multiple marketplaces, across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offerings—spanning setup, troubleshooting, warranty services, replacement parts, trade-ins, and recycling solutions—to improve the customer experience, reduce returns, and enhance product sustainability. The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager, they will partner with the Selling Partner Program (SIP) counter parts, Enrollment & Operations Program (EOP) counterparts, and collaborate with internal stakeholders team counterparts (AMs, VMs, CSMs, Sales Reps, and Marketing Teams) to execute outreach campaigns, drive enrollment, and increase coverage and quality of PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi-channel brand engagement strategies, including email campaigns, webinars, training sessions, and one-on-one consultations. - Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using self-serve tools. - Highlight the benefits of Amazon’s AI assistant (Rufus), Get Product Support (GPS) button, and performance reporting in enhancing product support. - Work closely with brands to co-develop sustainability solutions for extended product support beyond two years. Stakeholder Collaboration - Build strong relationships with AMs, VMs, CSMs, and Sales Teams to align PLS messaging across all touchpoints. - Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration. Performance Tracking & Reporting - Monitor PLS enrollment trends and adoption rates across brands and marketplaces. - Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. Process optimization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand. We are seeking a motivated Account Manager to drive brand adoption and expansion of Amazon’s Product Support (PLS) program across multiple marketplaces, across North America and Europe. This role will play a crucial part in helping brands enroll and optimize their product support offerings—spanning setup, troubleshooting, warranty services, replacement parts, trade-ins, and recycling solutions—to improve the customer experience, reduce returns, and enhance product sustainability. The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance from their local manager, they will partner with the Selling Partner Program (SIP) counter parts, Enrollment & Operations Program (EOP) counterparts, and collaborate with internal stakeholders team counterparts (AMs, VMs, CSMs, Sales Reps, and Marketing Teams) to execute outreach campaigns, drive enrollment, and increase coverage and quality of PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi-channel brand engagement strategies, including email campaigns, webinars, training sessions, and one-on-one consultations. - Educate brands on how to enroll and manage product support on Seller Central (SC) and Vendor Central (VC) using self-serve tools. - Highlight the benefits of Amazon’s AI assistant (Rufus), Get Product Support (GPS) button, and performance reporting in enhancing product support. - Work closely with brands to co-develop sustainability solutions for extended product support beyond two years. Stakeholder Collaboration - Build strong relationships with AMs, VMs, CSMs, and Sales Teams to align PLS messaging across all touchpoints. - Collaborate with internal teams to ensure smooth onboarding and support for brands needing deeper integration. Performance Tracking & Reporting - Monitor PLS enrollment trends and adoption rates across brands and marketplaces. - Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of customer service experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce About the team The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. SEPO operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SEPO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. • Demonstrated problem solving and analytical skills • Proven ability to work productively and efficiently in an independent setting • Proven ability to clearly communicate with managers and associates at all levels • Global perspective and solid understanding of business objectives • Excellent attention to detail and work with the highest level of accuracy Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. Amazon Business team is seeking Software Development Engineers who want to disrupt the way businesses purchase online. We're building an exciting new team in Hyderabad that will revolutionize how Amazon Business connects with its customers and we are ready to take it to the next level! Candidates need to have ownership, passion to provide great customer experience, and excellent troubleshooting skills. Experience with building web-based applications and/or web services-based applications is desired. 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. Key job responsibilities The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee The candidate is expected to demonstrate: • Willingness to work in Non-tech role for contract duration of 6 months • Ability to audit image/video/text based Jobs • Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen • Willingness to work on incremental targets/goals on quality & productivity • Fast Pace of implementation & consistent performance • Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player • Readiness to come to office for few days (when required, applicable for associates working from home) • Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. Key job responsibilities The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee The candidate is expected to demonstrate: • Willingness to work in Non-tech role for contract duration of 6 months • Ability to audit image/video/text based Jobs • Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen • Willingness to work on incremental targets/goals on quality & productivity • Fast Pace of implementation & consistent performance • Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player • Readiness to come to office for few days (when required, applicable for associates working from home) • Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience defining program requirements and using data and metrics to determine improvements - 5+ years of experience working cross functionally with tech and non-tech teams - 5+ years of experience in program or project management - 5+ years of experience delivering cross functional projects - Bachelor’s Degree in a quantitative field (engineering, economics, accountancy, math, stats) required - Minimum of 12 years of work experience in Operations Management/ Quality/ACES/Delivery Excellence - Proven experience in complex program management Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Senior Program Manager who will be responsible for keeping our market place safe and customers delighted through innovative ideas. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. The ideal candidate is expected to operate with significant autonomy and discretion, influences internal & external teams. He/She will possess leadership experience in Quality and Delivery Excellence domain with respect to best in class real-time mechanisms and work with high performing teams across the globe. The individual must be capable to support and own proactive tactical & strategic management responses to address unique challenges. In this role you will experience a wide range of problem solving situations that require long term solutioning. We expect you to: - Set long-term vision and direction for team projects. - Scale strategies and expand past immediate department. - Solve the most complex and ambiguous projects of the broader organization. - Comfortably and skillfully flex among various tools according to the problem and data. - Derive recommendations from analysis that have impact on multiple teams and provide significant business value. - Understanding and adaptation of Quality Strategies according to the nature of our problems. - Influence other teams to ensure deadlines are met; hold stakeholders accountable. - Effectively manage project resources; create solutions to unexpected obstacles and re-allocate resources as necessary. - Work and represent the team on multi-team projects. - Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed. - Influence development roadmap(s) to build scale and automation into execution, reporting and analysis. Key job responsibilities - Set long-term vision and direction for team projects. - Scale strategies and expand past immediate department. - Solve the most complex and ambiguous projects of the broader organization. - Comfortably and skillfully flex among various tools according to the problem and data. - Derive recommendations from analysis that have impact on multiple teams and provide significant business value. - Understanding and adaptation of Quality Strategies according to the nature of our problems. - Influence other teams to ensure deadlines are met; hold stakeholders accountable. - Effectively manage project resources; create solutions to unexpected obstacles and re-allocate resources as necessary. - Work and represent the team on multi-team projects. - Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed. - Influence development roadmap(s) to build scale and automation into execution, reporting and analysis. - Continuously build network of talent inside and outside of company. - Create mechanisms to quickly on-board new talent to the organization; mentor others. - Set and balance goals across team, optimizing performance against department goals and employee development. Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment Ability to work swiftly and successfully in a dynamic, ambiguous environment Ability to meet tight deadlines and prioritize workloads Experience with making large scale decisions for a network of sites Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data Proven working knowledge of Six Sigma tools and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications The Print Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The Print QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to updated instructions. The candidate should be professional, work autonomously, navigate effectively through a decision-driven workflow, and be able to track data through Excel. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc., Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task against specifications outlined in SOPs - Within general workflow guidelines, work autonomously to meet targets and timelines - Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs - Effectively communicate questions to Quality Assurance Specialists and Quality Assurance Leads - Record data based on daily work using Excel Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications The Print Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The Print QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to updated instructions. The candidate should be professional, work autonomously, navigate effectively through a decision-driven workflow, and be able to track data through Excel. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc., Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task against specifications outlined in SOPs - Within general workflow guidelines, work autonomously to meet targets and timelines - Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs - Effectively communicate questions to Quality Assurance Specialists and Quality Assurance Leads - Record data based on daily work using Excel Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Candidate needs to have atleast 18 months of tenure with ARI as L3/L4 investigator • Experience with Microsoft Office products and applications We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Although the position will be located in India, the successful candidate will be required to conduct investigations worldwide as necessary. Key job responsibilities Sr. Investigators rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Sr. Investigators are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience. Candidate needs to be familiar with Six sigma and Lean concepts Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of data-driven business operations processes experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel "Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon." Job Description Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Brand Protection Business Operations team as a Prod Compliance Associate Sr. This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for adhering to SOP and meeting the assigned goals. Our environment is fast-paced, and requires someone who is a self-starter, detail-oriented, analytical, and comfortable working with multiple teams, partners, and management. The candidate should have a track record of delivering results, experience processing large amount of data and report generation & management. The candidate should be able to resolve issues with minimal guidance. A day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects. Your job responsibilities as a Sr Compliance Associate may include – Key job responsibilities: • Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs) • Maintain defined quality standards. • Provide ideas, collaborate across internal teams and stakeholders for process improvement projects. Basic qualifications: • Bachelor’s degree (preferably in Engineering or Business) • 1 to 5 years of experience in data-driven business operations processes – Business Process Outsourcing, Operations processes • Advanced computer literacy in Microsoft Office applications, especially MS Excel • Attention to detail and capability to work on multiple processes. • Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience • Excellent analytical, problem solving and logical reasoning skills • Excellent communication skills in written and oral English with the ability to converse in a professional and mature manner. • Interest in e-Commerce/Online business • Passion for innovation, automation and operational excellence Preferred qualifications: • Database management and data analysis experience, including knowledge of SQL querying • Knowledge of basic Programming Languages like Python, VB, HTML, XML feeds, • Ability to write macros in MS Excel aimed at improving processes Key job responsibilities • Fulfil incoming requests following set Standard Operating Procedures (SOPs) and adhering to Service Level Agreements (SLAs) • Maintain defined quality standards. • Provide ideas, collaborate across internal teams and stakeholders for process improvement projects. A day in the life A day in the life of a Sr Compliance Associate: You follow the SOP, feedback and guidance provided to ensure incoming requests are fulfilled with optimal productivity, assured quality, and within set SLAs. You support the team and organization in various projects. Knowledge of consumer product compliance processes and regulations Experience in regulatory compliance management with government agencies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications The Print Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The Print QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to updated instructions. The candidate should be professional, work autonomously, navigate effectively through a decision-driven workflow, and be able to track data through Excel. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc., Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task against specifications outlined in SOPs - Within general workflow guidelines, work autonomously to meet targets and timelines - Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs - Effectively communicate questions to Quality Assurance Specialists and Quality Assurance Leads - Record data based on daily work using Excel Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications The Print Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The Print QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to updated instructions. The candidate should be professional, work autonomously, navigate effectively through a decision-driven workflow, and be able to track data through Excel. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc., Primary Objectives - Perform quick, visual reviews of print book files based on specifications and training - Perform repetitive tasks that will require the individual to make judgment-based decisions based on guidelines provided in the standard operating procedures (SOPs) - Compare each task against specifications outlined in SOPs - Within general workflow guidelines, work autonomously to meet targets and timelines - Perform tasks using fair judgment in understanding instructions provided by the Subject Matter Experts, managers, or SOPs - Effectively communicate questions to Quality Assurance Specialists and Quality Assurance Leads - Record data based on daily work using Excel Knowledge of Excel at an advanced level Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - • Excellent problem-solving skills "Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon." Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Specialist will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets. • Ensure high quality decision by applying Buyer Abuse prevention standard operational procedures Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks. • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions. • Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk • Maintain high levels of confidentiality and data security standards. Achieve weekly productivity and quality standards for investigations. • Communicate via email to internal customers and financial institutions to make informed decisions about risk. Additional Information: Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational) Weekly Off: Rotational two-consecutive days off (it is a 5-day working week with 2 consecutive days off. Demonstrated ability to analyze problems logically Self-disciplined, diligent, proactive and detail oriented Strong time management and organizational skills Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent Excellent ability to determine situational needs and provide appropriate solutions Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance - • Excellent problem-solving skills "Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon." Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Investigation Specialist position relies on excellent judgment to plan and accomplish goals and will work under limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Investigation Specialist will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets. • Ensure high quality decision by applying Buyer Abuse prevention standard operational procedures Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks. • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions. • Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk • Maintain high levels of confidentiality and data security standards. Achieve weekly productivity and quality standards for investigations. • Communicate via email to internal customers and financial institutions to make informed decisions about risk. Additional Information: Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational) Weekly Off: Rotational two-consecutive days off (it is a 5-day working week with 2 consecutive days off. Demonstrated ability to analyze problems logically Self-disciplined, diligent, proactive and detail oriented Strong time management and organizational skills Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent Excellent ability to determine situational needs and provide appropriate solutions Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree in business, HR, or a related field, or High school or equivalent 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role Intermediate proficiency in MS Word, Excel and Outlook At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA Ability to apply critical thinking and identify issues for problem solving Ability to build strong relationships and influence others while working in a cross functional environment Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Experience working multiple projects or cases independently in environment with changing priorities Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 7+ years of program or project management experience - 7+ years of working cross functionally with tech and non-tech teams experience - 7+ years of experience delivering cross functional projects - Experience defining program requirements and using data and metrics to determine improvements - Bachelor’s Degree from an accredited university, preferably in Technology or Business. - Substantial experience in program/project management or an equivalent operational role. - Experience and knowledge of process improvement tools, methods and techniques. - Attention to detail and written and oral communication skills. - Ability to organize and manage multiple tasks simultaneously, and to facilitate multiple discussions. - Ability to meet deadlines, prioritize work, handle changing priorities and use good judgment when working in stressful situations. - Agility and nimbleness to work successfully in a highly ambiguous and changing environment The Seller Partner Identity Verification team is responsible for knowing who we’re doing business with. We do this by applying a thorough verification process at key points during the seller or vendor lifecycle as well as deploying bad actor detection and enforcement. We organize this work into five programs aligned with different stages of the seller and vendor journeys. Within SPIV, the Registration and Verification team seeks to stop bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is that we build trust by protecting our customers, selling partners, and our store from bad actors by: (1) building verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent, (2) delivering best-in class experiences for our registration and verification products, and (3) leveraging verification services throughout registration, compliance, and lifecycle events. The Program Manager III will be responsible for driving global strategy and initiatives/process improvement programs and projects. Expectation from the role is to gain a deep understanding of function and oversee process, technology improvements and lead end to end projects or new launches. This position requires leadership ability to facilitate and execute cross functional projects as well as the ability to teach those methods to other managers and associates, in order to foster a culture of continuous improvement. Key job responsibilities Program Management: a. Demonstrate knowledge of improving processes through Six Sigma / Lean/ methods and can perform complex Analysis when exposed to unstructured and structured data b. Lead, design, development and deployment of functional world-wide Excellence strategy c. Work with leadership team to drive critical business initiatives d. Develop, implement and govern KPIs reporting for the portfolio providing visibility to the milestones and performance across all projects e. Drive and influence multiple stakeholders on project improvement opportunities f. Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices g. Manage multiple projects requiring frequent communication, organization/time management and problem-solving skills h. Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives i. Communicate across all levels on project and program progress j. Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected output. k. Support project teams/team members to improve processes, provide project intervention and coaching, etc l. Monitor the training and professional development of team members, looking for opportunities to strengthen their skills or acquire new ones. Certified Lean Six Sigma Black Belt from a reputed institute or organization Ability to influence stakeholders across the organization without direct reporting lines. Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple (10 or more) internal/external customers. Change agent with the ability to lead change across all levels of the organization. Ability to interpret, analyze, and understand complex data sets. Have experience in leading and mentoring projects in ITES/ IT / Banking industry Experience working as part of a global team with multiple time zones and geographically disperse resources. Certified Project Management Professional (PMP) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.