Program Manager, Google Cloud Business Platforms

Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 5 years of experience in program management. Experience managing programs and processes across distributed systems. Preferred qualifications: 5 years of experience managing cross-functional or cross-team projects. Experience problem-solving across distributed, fast-paced and constantly changing environments. Experience communicating technical concepts to non-technical audiences. Experience with managing hosted services/SaaS. Experience implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, commerce engines, and Linux/Unix operating systems. Ability to analyze and trace product behavior back to the responsible code. About the job A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google Cloud accelerates every organization’s digital transformation by delivering enterprise-grade solutions that leverage Google’s technology and tools to help developers build more sustainably. Customers around the world turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Just like the web transformed human access to information and knowledge, cloud technologies transform how organizations understand their customers and operate their businesses. As connectivity becomes more ubiquitous and more humans come online, the global nature of business is being powered by datasets, operations, and insights that are of Google scale. Google Cloud is on track to become a $40+Billion business in the coming years, and our primary objective at Google Cloud Business Platform (GCBP) is to enable this scale.GCBP is a product and engineering organization responsible for the applications and platforms that drive Cloud Marketing, Sales, Partner, Support, Finance and other critical functions and help run the Google Cloud business. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Partner with Product Management and Engineering teams to advocate for customers with a data-driven approach. Break down customer issues into meaningful areas for innovation in the overall product. Engage with Software Engineering, Product Management and Site Reliability Engineering teams to manage production incidents in real time. Recognize trends in customer feedback, and escalate product problems and operational issues within Google. Work with Sales, Partner, and Finance Operations teams to track and further develop operational program performance. Lead several technical programs for the Google Cloud Business, setting priorities for products and engineering, leading teams to ensure products and features land successfully. Insuring support success metrics are informing future efforts, and quickly fine tuning the program as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less