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Singular
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Product Support Engineer

Product Support Engineer

6 years

|

0 Lacs

Posted:1 day ago| Platform:

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Skills Required

support communication technology mobile engineering resolve marketing documentation saas rest http debugging sql scripting regex android troubleshooting collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

Product Support Engineer

What You’ll Do

Provide timely and high-quality technical support to Singular’s customers and partners
Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
Become a subject-matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem
Help create internal documentation, FAQs, and knowledge base articles
Act as a customer advocate by delivering feedback to product and engineering

What You’ll Need

3–6 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
Ability to write basic SQL queries and use scripting/regex for analysis
Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
Strong analytical, troubleshooting, and problem-solving skills
Clear and concise communication skills, both written and verbal
A collaborative mindset with the ability to work with distributed global teams

Why You’ll Love Working at Singular

We’re building a diverse, collaborative, and fast-paced environment where everyone has a voice. You’ll be part of a global team that values innovation, customer obsession, and personal growth.

More Jobs at Singular

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