Greetings from Aakash Institute !!! About Us: Aakash is Indias trusted name in test preparation. It offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/ board examinations including scholarship exams such as NTSE and Olympiads. AESL takes a student-centric approach to test preparation, recognizing that every student is unique and has individual needs. It has a team of highly qualified and experienced instructors who are passionate about helping students achieve their dreams. The companys programmes are designed to be flexible and its teaching methodologies are backed by the latest technologies to ensure that students are well-prepared for their exams. AESL is a subsidiary of Think and Learn Pvt Ltd. Aakash Advantage 35 years of providing comprehensive and result-oriented test preparation. 315+ branches across India to help you prepare in your city. 6000+ expert faculty to teach, mentor and guide you. 122,000+ Aakashians Qualified NEET & JEE in 2023. 100% digitized classrooms across all branches. Hybrid classrooms offering the best of classroom & online learning. We are hiring for Admission Officer(Field Sales) for the below locations- 1) Kochi 2) Calicut 3) Kannur 4)Thrissur

Job Title: Student Support & Admission Officer Department: Sales Reports To: Branch Head Location: PAN India Experience Required: 2-7 Years Weekly Off: Rotational About Aakash Educational Services Ltd. (AESL) Aakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known for delivering a competitive edge to students through both classroom and digital learning. We specialize in preparing students for major entrance exams like NEET and JEE (Main & Advanced), board exams, Olympiads, and scholarship tests. With a “Student First” philosophy, our team of passionate educators and professionals work tirelessly to deliver the best academic support and personalized learning experiences. AESL is rapidly expanding its presence across the country to ensure that students in every corner of India can access top-quality education. AESL is proud to be certified as a Great Place to Work for three consecutive cycles. Why Join AESL? 1. Nationwide Reach & Career Growth: With 300+ branches across India, AESL offers unmatched growth opportunities in the education sector. 2. Student-Centric & Collaborative Culture: Work with 10,000+ professionals and expert educators who are committed to nurturing academic excellence. 3. Tech-Enabled Learning Environment: Our 100% digitized classrooms and hybrid learning models place you at the forefront of educational innovation. 4. Tangible Impact: Join a results-driven organization that celebrates achievements—like 8 NEET AIR 1 rank holders and 50+ JEE top rankers in a single year. Role Overview: Student Support & Admission Officer (SSAO) The SSAO plays a vital role in ensuring a seamless and enriching experience for students—from the point of inquiry through onboarding and throughout their academic journey with AESL. This role combines sales, student counselling, customer service, and administration. Key Responsibilities: Sales & Counselling: Drive revenue by counselling prospective and existing students/parents on AESL’s educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments. Fee Collection: Ensure timely fee payments from parents as per policy guidelines. Student Onboarding & Support: Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation. Customer Experience: Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively. Process Compliance: Follow internal guidelines and ensure compliance with operational and administrative protocols. Key Requirements: Skills & Attributes: Excellent interpersonal and persuasion skills Strong communication in English and the local language Proficiency in MS Office, email etiquette, and CRM/sales tools Ability to remain patient, empathetic, and composed in parent/student interactions Educational Qualifications: Bachelor's degree is mandatory Preferred: B.Tech / MBA / Master’s in Psychology, Education, or related fields Experience: Prior experience in educational counselling or B2C sales Experience in student support roles within the education sector is a plus Core Competencies: Customer-focused mindset Accountability and ownership of tasks Target-driven approach Team collaboration and emotional intelligence Key Stakeholders: External: Students, Parents, School Representatives Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams

Job Title: Admission Officer Department: Sales Reports To: Branch Head Location: PAN India Experience Required: 2-7 Years Weekly Off: Rotational About Aakash Educational Services Ltd. (AESL) Aakash Educational Services Ltd. (AESL) is a pioneer in test preparation in India, trusted by millions of students and parents for high-quality education. We provide coaching for national-level entrance exams such as NEET , JEE (Main & Advanced) , school/board exams, Olympiads, and scholarship tests. Our unique blend of classroom and digital learning addresses the individual learning needs of every student. Our work culture is rooted in the principle of Student First’ , and we are dedicated to delivering best-in-class academic services. With a rapidly expanding footprint and commitment to making education accessible even in remote areas, AESL is proud to be a Great Place to Work for three consecutive cycles. Why Join AESL? Nationwide Presence & Career Growth: Over 300 branches across India offering broad career advancement opportunities. Student-Centric Work Culture: Join 10,000+ professionals collaborating with expert educators to make a lasting impact. Technology-Driven Environment: Experience 100% digitized classrooms and hybrid learning models in a fast-evolving edtech space. Proven Track Record: Contribute to the success of a brand that delivered 1,15,000+ NEET and JEE qualifiers in a year, including 8 NEET AIR 1 rankers. Role Overview: Admission Officer The Admission Officer plays a key role in generating leads, conducting field marketing activities, and converting inquiries into confirmed enrollments through effective counselling. This role involves regular interaction with schools, parents, students, and local influencers. Key Responsibilities: Lead Generation: Drive admissions through ATL (Above The Line) and BTL (Below The Line) marketing initiatives, such as school seminars, town hall events, and residential area promotions. Business Development: Visit schools and meet with principals, coordinators, and management to build strong institutional relationships and increase outreach. Counselling & Conversion: Conduct home visits to provide personalized counselling to students and parents, guiding them towards suitable programs and converting leads into enrollments. Community Engagement: Collaborate with local tuition teachers and influencers to strengthen brand presence and generate referrals. Compliance & Process Adherence: Ensure timely reporting and adherence to all internal policies and procedures. Ideal Candidate Profile: Skills & Attributes: Strong sales aptitude and persuasive communication Excellent networking and presentation skills Proficiency in MS Office and email communication Fluency in English and local language(s) Comfortable with travel and public speaking engagements Educational Qualifications: Bachelor’s degree is mandatory Preferred: B.Tech / MBA / Master’s in Psychology, Education, or related fields Experience: Experience in student counselling or career guidance in the education industry Prior B2C sales experience in any sector is a strong advantage Core Competencies: Customer-Centric Approach Ownership and Accountability Results-Driven Mindset Emotional Intelligence and Team Collaboration Key Stakeholders: External: Students, Parents, School Representatives, Local Partners & Vendors for ATL/BTL activities Internal: Academic & Non-Academic Teams, Regional Student Support Centre, Sales & Operations Team

Job Title: Student Support & Admission Officer Department: Sales Reports To: Branch Head Location: PAN India Experience Required: 27 Years Weekly Off: Rotational About Aakash Educational Services Ltd. (AESL) Aakash Educational Services Ltd. (AESL) is one of India’s most trusted names in test preparation, known for delivering a competitive edge to students through both classroom and digital learning. We specialize in preparing students for major entrance exams like NEET and JEE (Main & Advanced), board exams, Olympiads, and scholarship tests. With a “Student First” philosophy, our team of passionate educators and professionals work tirelessly to deliver the best academic support and personalized learning experiences. AESL is rapidly expanding its presence across the country to ensure that students in every corner of India can access top-quality education. AESL is proud to be certified as a Great Place to Work for three consecutive cycles. Why Join AESL? 1. Nationwide Reach & Career Growth: With 300+ branches across India, AESL offers unmatched growth opportunities in the education sector. 2. Student-Centric & Collaborative Culture: Work with 10,000+ professionals and expert educators who are committed to nurturing academic excellence. 3. Tech-Enabled Learning Environment: Our 100% digitized classrooms and hybrid learning models place you at the forefront of educational innovation. 4. Tangible Impact: Join a results-driven organization that celebrates achievements—like 8 NEET AIR 1 rank holders and 50+ JEE top rankers in a single year. Role Overview: Student Support & Admission Officer (SSAO) The SSAO plays a vital role in ensuring a seamless and enriching experience for students—from the point of inquiry through onboarding and throughout their academic journey with AESL. This role combines sales, student counselling, customer service, and administration. Key Responsibilities: Sales & Counselling: Drive revenue by counselling prospective and existing students/parents on AESL’s educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments. Fee Collection: Ensure timely fee payments from parents as per policy guidelines. Student Onboarding & Support: Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation. Customer Experience: Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively. Process Compliance: Follow internal guidelines and ensure compliance with operational and administrative protocols. Key Requirements: Skills & Attributes: Excellent interpersonal and persuasion skills Strong communication in English and the local language Proficiency in MS Office, email etiquette, and CRM/sales tools Ability to remain patient, empathetic, and composed in parent/student interactions Educational Qualifications: Bachelor's degree is mandatory Preferred: B.Tech / MBA / Master’s in Psychology, Education, or related fields Experience: Prior experience in educational counselling or B2C sales Experience in student support roles within the education sector is a plus Core Competencies: Customer-focused mindset Accountability and ownership of tasks Target-driven approach Team collaboration and emotional intelligence Key Stakeholders: External: Students, Parents, School Representatives Internal: Academic and Non-Academic Staff, Regional Support Teams, Sales & Operations Teams

Job Title: Assistant Manager - Performance Marketing Overview The Assistant Manager - Performance Marketing is responsible for developing, managing, and optimizing digital marketing campaigns with the aim of driving customer acquisition and engagement across various online platforms. This role requires a data-driven individual who can strategically allocate budgets, measure campaign performance, and implement actionable insights to achieve marketing objectives. Key Responsibilities 1. Campaign Management: • Manage end-to-end campaign execution, including setting up, tracking, optimizing, and reporting on campaigns • Plan and execute digital marketing campaigns across multiple channels, including but not limited to, Google Ads, Facebook Ads, Instagram, LinkedIn, and other digital platforms • Conduct A/B testing to optimize ad creatives, landing pages, and audience targeting • Continuously monitor and adjust campaigns to improve performance and ROI 2. Budget Management: • Develop and manage the marketing budget, ensuring efficient allocation and expenditure • Forecast and track marketing spend, ensuring alignment with financial goals 3. Analytics & Reporting: • Analyze campaign performance data to derive actionable insights • Generate detailed reports on campaign performance, including metrics such as CTR, CPC, CPA, ROI, and conversion rates • Present findings and recommendations to senior management and stakeholders 4. Collaboration & Communication: • Work closely with the creative team to develop engaging ad creatives • Collaborate with the sales and product teams to ensure marketing efforts align with overall business objectives • Communicate campaign performance and insights to stakeholders effectively 5. Market Research & Trends: • Stay updated with the latest trends in digital marketing and the competitive landscape • Conduct market research to identify new opportunities for growth Qualifications: Bachelors degree in Marketing, Business Administration, or a related field. A Masters degree is a plus. Experience: • 3-6 years of experience in performance marketing/digital advertising • Proven track record of managing and optimizing high-budget digital marketing campaigns Skills: • Proficiency in using digital marketing platforms and tools such as Google Ads, Facebook Ads, Bing, etc. • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Ability to work collaboratively in a team environment.

Job Title: Accounts Officer Desired Work Experience: - 2- 5 Years Weekly Off: Rotational (In between Monday to Friday - Weekly Off) Role & responsibilities 1. Ensure timely receipting of all the payments received. 2. Ensure accurate depositing for all the admissions, instalments, payments, received. 3. Review and track the key metrices on regular basis and generate various reports. 4. Ensure closure of any pending transactions on a FIFO basis. 5. On-time fee deposition in the bank (Cash, Cheques, DDs) 6. Managing of PDCs and their timely deposition and posting 7. Daily Cash reconciliation with accounts and bank. 8. In case of Payments /Receipts Clarifying of doubts of students and parents 9. Liaison with Head Office in Delhi for upcoming programs, admission tests, schemes and other offers. 10. Handling some assigned administrative responsibilities. Qualifications & Experience Qualifications & Experience 1. A minimum of 1-4 years of progressive or administrative experience. 2. Highly committed and sincere candidate 3. Excellent communication skills 4. Ability to develop and maintain effective working relationships 5. Educational Qualification: Graduate in Commerce (B.Com/M.com) HR Details:- Name :- Abhishek Mrinal Mail Id:- abhishekmrinal@aesl.in Contact Number:- 7428046478

Job Title: Admission Officer Department: Sales Location: Bharuch Reports To: Branch Head Experience Required: 2-7 Years Weekly Off: Rotational About Aakash Educational Services Ltd. (AESL): AESL is a leading test preparation company in India, offering coaching for NEET, JEE, Olympiads, and board exams. With over 300 branches and a strong digital presence, AESL is committed to delivering high-quality, accessible education. We are a certified Great Place to Work for three consecutive years. Role Purpose: The Admission Officer is responsible for generating leads through marketing initiatives, counseling students and parents, and converting inquiries into admissions. Key Responsibilities: Conduct ATL & BTL marketing activities (e.g., seminars, school visits). Meet principals, coordinators, and local influencers for lead generation. Visit homes to counsel students and close admissions. Maintain customer experience and ensure process compliance. Skills & Qualifications: Bachelor's degree required (BTech/MBA/PG in Psychology or Education preferred). Strong sales, communication, and presentation skills. Proficiency in MS Office and CRM tools. Willingness to travel and conduct public seminars. Experience: Background in educational or career counseling. B2C sales experience across industries. Key Interactions: External: Students, parents, schools, and marketing partners. Internal: Academic/non-academic branch staff, regional support, and sales teams.

Role & responsibilities Purpose of the Admission Officer- Sales & Marketing role: Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students. As an Admission Officer- Sales & Marketing, you are expected to: 1. Generate admissions by conducting Above the Line (ATL) & Below The Line (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots.2. Contribute towards set targets by doing school visits for meeting principals, coordinators & management personals for business development.3. Ensure a delightful customer experience while going for home visits to counsel students and parents & close admissions.4. Capitalize on business opportunities by liaising with local tuition teachers.5. Ensure adherence to internal process and compliances. To be successful in the Admission Officer- Sales & Marketing role you are required to have: 1. Ability to handle customers in an empathic & patient manner.2. Must have strong sales persuasion skills.3. Excellent networking and presentation skills to conduct seminars.4. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to sales & services.5. Fluency in English and Regional Language.6. Comfortable for traveling and public speaking. HR Details :- Name:- Ankita Tiwari Contact Details:- 92891 36060 Mail:- ankitatiwari@aesl.in

Role & responsibilities Purpose of the Admission Officer- Sales & Marketing role: Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students. As an Admission Officer- Sales & Marketing, you are expected to: 1. Generate admissions by conducting Above the Line (ATL) & Below The Line (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots.2. Contribute towards set targets by doing school visits for meeting principals, coordinators & management personals for business development.3. Ensure a delightful customer experience while going for home visits to counsel students and parents & close admissions.4. Capitalize on business opportunities by liaising with local tuition teachers.5. Ensure adherence to internal process and compliances. To be successful in the Admission Officer- Sales & Marketing role you are required to have: 1. Ability to handle customers in an empathic & patient manner.2. Must have strong sales persuasion skills.3. Excellent networking and presentation skills to conduct seminars.4. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to sales & services.5. Fluency in English and Regional Language.6. Comfortable for traveling and public speaking. HR Details :- Name:- Priyanka Kamble Contact Details:- 8448083809 Mail:- priyankashantvankamble@aesl.in

Job Purpose: Ensure rich learning experience on digital learning platform by designing, developing & publishing effective training content. Essential Duties and Responsibilities: 1. Conduct in-depth TNI by reaching out to concerned business stakeholders. 2. Design and develop engaging training content including PPTs, scripts for video-based training, role-plays, and e-learning modules. 3. Ensure content is aligned with the current business requirement. 4. Maintain documentation and assist in updating the L&D content repository. 5. Work closely with internal team to gather feedback and improve existing training content. Desired Qualification & Skill Requirements: 1. Bachelors Degree preferably from science background. 2. Strong English communication skills verbal and written. 3. Script drafting & writing skills – should be able to create learner-centric, easy-to-understand content 4. Ability to interact with different departments and extract actionable inputs during TNIs. 5. Basic knowledge of e-learning tools such as Canva, Camtasia, Vyond is an added advantage. 6. Prior experience in an ed-tech, training, teaching will be an added advantage.

Role & responsibilities Achieve the Branch Targets. To plan various marketing activities within assigned region. Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support. Meets the Principals, Coordinators and management Personnel of schools for Business generation. Conducting Seminars in schools, open seminars in town, Residential Apartments (Townships) and Corporate. Ensuring Daily Sales Activity Governance & Admission Management in Branch. Educate Team about bouquet of product portfolio and other complimentary services. Identifying new market segments and tapping profitable business opportunities in B2B & B2C segment. Constant Education and Product Knowledge checking of Sales & Ops employees to keep them abreast of the latest developments in the sector & within the Company. Develop positive working relationship amongst academic & Branch Team to ensure high level of Engagement. Address Employee issues, sales conflicts and pricing issues timely. Manage sales pipeline, forecast monthly sales and identify new business opportunities in order to achieve Monthly Targets and ABP across all parameters. Preparing MIS as per Business Requirement & Competition Tracking. Organizing and Participating in relevant events to ensure larger pie of market share. Ensuring effective Merchandising and Display to enhance product visibility and drive volumes. Interfacing with Parents / Educational institutions for ascertaining requirements, making presentations and delivering need-based product solutions while working in close co-ordination with Product and Marketing Teams. Ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels. Manage End to End Branch Operations Process & Liaison with relevant Stake Holders. Experience, Skills and Key Responsibility : Should have experience in consultative Sales profile. Innovative thinker, Self-motivator & Drive to work. Proficiency in Microsoft Office. Excellent organizational skills and ability to excel in multi task, Business Acumen / ability to understand Business. Excellent time and work pressure management skill, ability to prioritize, ability to handle team, high attention to detail and ability to meeting established deadlines. Strong communication, presentation and persuasion skills. Enthusiastic and positive attitude. Interpersonal skills to communicate with various types of client groups and leaders. Good written and verbal communication skills (South- Regional Language is Mandatory).

Key Responsibilities Responsible for complete life cycle of recruitment process Responsible for sourcing & screening the profiles from the job portals & social networking channels etc. Understanding candidates profile to evaluate role fitment (Screening & Short listing) Exploration of technical recruiting best practices Develop talent pool through creative sourcing techniques Internal and External Stakeholder Management Interacting with managers and closing the requirement Creating impactful Job Descriptions and communicating effectively to the candidates Campus Hiring Ensuring proper documentation of candidates' papers, preparing offer letters, appointment letters Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process Responsible for managing various MIS Should meet Deadlines & SLAs. Qualification &Skill Requirements: Candidate must be an MBA in HR 3-6 years of relevant experience Candidate must have an excellent communication skill. Social media recruitment and headhunting experience through LinkedIn, Twitter etc. is desirable. Must have an excellent working skill on MS office suite Personal Competencies - must show demonstrated strength, willing to learn Good analytical and logical skills

Role & responsibilities 1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication. 2. Ensure collection of outstanding fee from parents within the specified time. 3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities. 4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution. 5. Ensure adherence to internal processes and compliances. To be successful in the SSAO role you are required to have: 1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills. 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services. 3. Fluency in communication of English and Regional language. HR Name - Kishor Tikone Email ID - Kishortikone@aesl.in Contact No - 98655827178

Candidates who want to apply for the role can share their CV's to saumyasirothiya@aesl.in Contact No. 9625972018 Job Title: Quality Analyst Desired Work Experience: - 3- 6 Years in quality Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Job Title: Admin Officer Department: Branch Operations Reporting To: ABM - Operations Location: Panvel Experience Required: 25 Years Weekly Off: Rotational Employment Type: Full-Time, Permanent About AESL Aakash Educational Services Ltd. (AESL) is a leading name in test preparation for NEET, JEE, Olympiads, and board exams. With over 300 branches and a focus on both classroom and digital learning, AESL is committed to student success and accessible quality education. Recognized as a Great Place to Work for three consecutive terms, we offer a dynamic and growth-oriented work environment. Role Overview The Admin Officer ensures smooth day-to-day operations at the branch level, managing facilities, office activities, and support services. Key Responsibilities Oversee daily administrative operations and office maintenance Manage front desk, housekeeping, supplies, and dispatch Handle meeting/training bookings and staff coordination Maintain records, attendance, and internal communication Ensure availability of stationery, refreshments, and first aid Support branch head and assist with external/internal queries Manage ad hoc and outdoor activities as needed Requirements Graduate in any discipline 2–5 years of relevant experience Proficient in MS Office Strong communication, coordination, and interpersonal skills Self-motivated with a positive attitude Industry: Open to candidates from any industry background

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Purpose of the Manager Quality & Job Role: Aakash is looking for an experienced Manager Quality (Training & Development) who shall be responsible for monitoring, evaluating, and improving the quality of customer interactions in all branches Pan India (Telephonic & F2F). Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. This role involves analyzing performance data, coaching agents, and implementing strategies to enhance the overall customer experience. The Call Quality Manager would closely work with team leaders, trainers, and other business stakeholders to ensure that quality standards are consistently met. As Quality Manager, you are expected to: 1. Work closely and communicate effectively with CXOs, Senior Business leaders, Regional Training team to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Ensures team monitors and evaluate inbound and outbound calls, chat, and email interactions for compliance with company standards and quality metrics followed by regular feedback emails to branch stakeholders. 3. Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills. 4. Offer feedback to branches on how to improve specific aspects of their interactions that directly impact CSAT Score of branches. 5. Study NPS (Net Promoter Score) Data and take effective measures to drive process improvements and training initiatives. 6. Prepare VMP (Voice monitoring plan) and ensure target is met followed by validation of good and fatal calls and regularly ensuring Call Calibration followed by publishing regular quality reports to senior management. 7. Analyze call quality data to identify trends, patterns, and areas for improvement. Use RAG analysis to forecast potential issues and proactively address them before they impact overall quality. 8. Work with cross-functional teams to develop and implement process improvements that enhance call quality. 9. Lead initiatives to improve customer satisfaction scores and reduce escalations. 10. Lead the team and ensure effective team management skills and team development To be successful in the Quality Manager Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Strong project management skills. 5. Ability of stakeholder & vendor management. 6. Certification in Quality Management (e.g., Six Sigma, etc) would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Quality & Training. 2. 5+ Years of experience in team management.

AESL is hiring for Marketing Executive Purpose of the Marketing Executive role: Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students. As an Marketing Executive, you are expected to: 1. Generate admissions by maintaining a continuous influx of data by conducting Above The Line (ATL) & Below The Line (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots within a specified territory. 2. Contribute towards set targets by doing school visits for meeting principals, coordinators and management personals for business development. 3. Ensure a delightful customer experience while going for home visits to counsel students and parents and close admissions resulting in enrolling the students. 4. Capitalize on business opportunities by liaising with local tuition teachers. 5. Ensure adherence to internal processes and compliances. To be successful in the Marketing Executive role you are required to have: 1. Ability to handle customers in a calm, empathic & patient manner, along with strong sales persuasion skills. 2. Excellent networking and presentation skills to conduct seminars. 3. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services. 4. Fluency in communication of English and Regional Language. 5. Comfortable for traveling and public speaking. Must Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a team. Qualification: 1. Must have bachelors degree. 2. Preferred BTech / MBA /Masters in Psychology, Education etc. Experience: 1. Previous experience in counselling in education or careers counselling. 2. Previous experience of Business to Customer (B2C) Sales across industries. Key Interactions: External Students, Parents & Schools. Partners and Vendors for Above The line (ATL) and Below The line (BTL) activities. Internal Branchs Academic & Non-Academic teams. Regional Student Support Centre. Regional Sales & Operations Team.

Role & responsibilities Lead the Sales team at branch to achieve the Branch Targets. To plan various marketing activities within assigned region. Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support. Meets the Principals, Coordinators and management Personnel of schools for Business generation. Conducting Seminars in schools, open seminars in town, Residential Apartments (Townships) and Corporate to generate database. Ensuring Daily Sales Activity Governance & Admission Management in Branch. Educate Team about bouquet of product portfolio and other complimentary services. Constant Education and Product Knowledge checking of Sales employees to keep them abreast of the latest developments in the sector & within the Company. Develop positive working relationship amongst Team to ensure high level of Engagement. Address Employee issues, sales conflicts and pricing issues timely. Manage sales pipeline, forecast monthly sales in order to achieve Monthly targets and

Purpose of the Sales Training-Lead : Aakash is looking for an experienced Sales Training-Lead who shall be responsible for supervising, designing, implementing, evaluating training programs to enhance the skills and knowledge of our employees, to make them job ready and drive business growth. Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. As Sales Training-Lead, you are expected to: 1. Work closely and communicate effectively with CXOs and Senior Business leaders to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Work closely with Regional Training Teams for any new training interventions, projects and drive as per business requirements. Observe & identify sales challenges they face on-the-job, conduct skills gap analyses and offer training solutions to increase productivity. 3. Handle PAN India sales training programs along with the team in online mode/classroom mode/on-the-Job (for e.g. - Sales pitch, Negotiation skill, Consultative selling, Objection Handling etc). Covering skills, competencies & etiquettes required for driving sales and enable Bottom Quartiles branches. 4. Conduct New Hire Training of Leadership profiles and certification process. 5. Conduct refresher training workshops for the targeted audience (leadership) in line with the branch needs. 6. Develop and facilitate knowledge checks/online assessments on monthly basis. 7. Administer vendor trainings. 8. Evaluate the effectiveness of training programs and continuously improve the LD offerings. 9. Lead the team and ensure effective team management skills and team development. 10. Stay abreast with latest industry changes, understand learning gaps & develop required training content. To be successful in the Sales Training-Lead Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Proficiency in content creation (ppt & video based) using tools like Camtesia, Canva and other content development tools. 5. Ability of stakeholder & vendor management. 6. Occasional Travel. 7. Exposure to Learning Management System would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Sales Training. Preferably having direct sales experience. 2. 2 to 3 Years of experience in team management.