Process Trainer

Job Summary:

We are seeking a dynamic and motivated Trainer with at least 1 year of experience in a BPO setting. The ideal candidate will be responsible for delivering effective training sessions, onboarding new hires, enhancing performance through refresher training, and supporting process updates. This role is critical to ensuring that staff are equipped with the knowledge and skills required to meet performance standards and deliver exceptional customer experiences.

Key Responsibilities:

• Conduct new hire training and onboarding sessions for voice/non-voice processes.
• Deliver soft skills, communication, process, and product training as per business requirements.
• Create, update, and maintain training content, materials, and SOPs.
• Monitor trainee progress through assessments, feedback, and one-on-one coaching.
• Identify performance gaps and design refresher training programs accordingly.
• Work closely with Quality and Operations teams to address training needs.
• Maintain training MIS and reports, including attendance, evaluation scores, and training feedback.
• Assist in the transition of new processes or changes in procedures.
• Promote a positive and engaging learning environment.

Required Skills and Qualifications:

• Minimum 1 year of experience as a trainer or in a training support role within a BPO environment.
• Strong understanding of BPO operations and metrics.
• Excellent communication and presentation skills.
• Good interpersonal and coaching abilities.
• Proficient in MS Office (PowerPoint, Word, Excel).
• Ability to manage time effectively and handle multiple training batches.
• Flexibility to work in rotational shifts (if required).

Preferred Qualifications:

• Bachelor's degree in any discipline.
• Experience in both voice and non-voice processes.
• Exposure to customer service, sales, or technical support training is a plus.

Benefits:

• Competitive salary
• Career growth and development opportunities
• Supportive and inclusive work culture

Job Types: Full-time, Permanent

Pay: ₹9,906.21 - ₹30,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Morning shift

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7668085792