Process Trainer

You will be joining a well-reputed MNC in Bangalore as a Process Trainer for the Technical Support Process. Your primary responsibility will be to provide comprehensive training to new hires in an International BPO setting, specifically in the Technical Support Voice Process. To excel in this role, you must have at least 1 year of experience as a Process Trainer in a similar environment. Key Skills and Knowledge required for this position include: - Thorough understanding of PCs, Printers, computer hardware, software, and networking concepts. - Proficiency in troubleshooting and problem-solving. - Ability to communicate technical information effectively to non-technical individuals. - Experience with IT service management tools like ServiceNow. - Strong grasp of Active Directory, including user and group management. - Analytical skills with a basic understanding of Excel for competency improvement analysis. - Excellent interpersonal, communication, and stakeholder management skills. - ITIL certification would be advantageous. Your Role and Key Responsibilities will involve: - Providing day-to-day functional guidance to agents during training, monitoring progress, and offering coaching. - Conducting training sessions using various techniques and delivery methods to enhance learning. - Achieving individual training performance metrics. - Collaborating with Operations to ensure smooth transition of agents from training to production. - Keeping up-to-date with product knowledge through calls, client meetings, and observations. - Communicating effectively with managers, peers, clients, and other stakeholders. - Supporting the Instructional Design team in creating training materials. - Evaluating the effectiveness of training programs and implementing improvements based on feedback. If you meet the requirements and are ready to take on this challenging yet rewarding role, please send your CV to simmi@hiresquad.in or contact us at 8467054123. Only immediate joiners will be considered for this position.,