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0 years
3 - 7 Lacs
Hyderābād
On-site
Category IT Security / Cyber Security Location Hyderabad, Telangana Job family IT Security Shift Evening Employee type Regular Full-Time Job Description (Summary) The primary responsibilities include managing vulnerability assessments using the Qualys tool, creating detailed metrics and reports, and collaborating with relevant teams to ensure timely remediation of identified vulnerabilities. To ensure the organization's IT infrastructure remains secure by proactively identifying, assessing, and mitigating vulnerabilities through effective use of the Qualys tool and coordinated efforts with cross-functional teams. The basic purpose of this position is to safeguard the organization's digital assets by maintaining a robust vulnerability management program that prioritizes risk reduction and compliance with security policies. Perform daily vulnerability assessments, create weekly metrics and reports, and handle ad-hoc requests as they arise. Work on analytical projects to enhance the vulnerability management process and develop strategies to address identified security issues. Prepare and present metrics and reports to senior leadership, showcasing trends in vulnerabilities over the year and how they are being addressed. Produce reports daily, weekly, and as needed on vulnerability assessments and remediation efforts. Responsible for training new hires and occasionally participating in candidate interviews. Technical/Job Specific Knowledge Vulnerability Management: In-depth knowledge of vulnerability assessment, prioritization, and remediation processes. Qualys: Proficiency in using Qualys for scanning, identifying, and managing vulnerabilities across various environments. Security Frameworks: Familiarity with industry standards and frameworks such as OWASP, NIST, and CIS. Network Security: Understanding of network protocols, firewalls, and intrusion detection/prevention systems. Skills Analytical Skills: Strong analytical abilities to identify and assess vulnerabilities and their potential impact. Technical Aptitude: Competence in using security tools and technologies to perform thorough assessments. Problem-Solving: Effective problem-solving skills to develop and implement remediation plans. Communication: Clear and concise communication skills to report findings and collaborate with different teams. Attention to Detail: High level of attention View more
Posted 1 day ago
3.0 years
0 Lacs
Hyderābād
On-site
About the Role We are looking for a highly skilled and motivated Growth Analyst, Global Embedded Insurance to drive results for Uber's growing Optional Insurance products for riders and drivers. This role involves supporting implementation of growth strategies, owning product marketing for specific programs, maintaining key operational processes, and helping to coordinate cross-functional efforts to expand market penetration and revenue growth while delivering value to customers, insurers, and Uber. What You'll Do Reporting to the Embedded Insurance Risk Manager, you'll, Drive Growth Performance Help to grow adoption of our Optional Insurance programs to achieve OKRs, and key performance indicators (KPIs) for the optional insurance portfolio, including profitability, penetration rates, and customer retention. Work with internal stakeholders, tech providers and carriers to develop and execute growth strategies Design and Execute Data-Driven Marketing Strategies: Design and execute end-to-end marketing strategies for insurance product growth. Identify the key data and insights needed to guide campaign planning and prioritization. Leverage data analytics and customer insights to optimize campaign effectiveness. Use available tools-including AI platforms-to create/improve marketing content and measure marketing campaigns across relevant channels. Support Product Development and Expansion: Provide insights and recommendations to cross functional partners to inform product design, pricing, underwriting, and claims processes. Find opportunities to improve products and drive more value to drivers and riders Conduct market research to identify potential business opportunities Cultivate Key Partnerships: Partner with Regional Risk Managers to optimize external relationships with brokers, carriers, and/or insuretechs to support program growth Partner with our cross functional internal stakeholders (Ops, Eng, Legal, Program Management, Marketing, etc) to prioritize projects to grow trip penetration and monetization. Problem Solving and Escalation: Identify, escalate, and drive the resolution of program-level obstacles that may impede performance or growth. Support Operational and Administrative Tasks Work with Regional RMs for program launches including, review of program documentation, assist on creation of compliant financial flows and processes, and engaging with local Ops as it pertains to launches. Manage compliant and auditable invoice processes. Basic Qualifications Bachelor's degree and 3+ years of professional experience in marketing/growth, with experience in the gig economy a plus. Digital Marketing Expertise: Proven experience executing and optimizing digital marketing campaigns (e.g. CRM/email marketing). Stakeholder Management: Excellent stakeholder management and communication skills, with experience working with senior partners and cross-functional teams. Analytical skills: Proven ability to work with data to inform decision making to meet sales targets. Work in an Ambiguous Environment: Ability to manage multiple priorities, solve problems, and drive results in a fast-paced environment. Fluency in English. Preferred Qualifications Degree in Marketing, Risk Management, Insurance, Business Administration, or a related field. Experience in insurtech and/or product development is a plus. Product Development: Experience in developing and launching financial or insurance products, including go-to-market strategy and product marketing execution. Collaborative Environment: Collaborative and flexible working style needed to be part of a growth bet in a constantly evolving environment. Fast Paced: Thrive in a fast-paced, dynamic, informal, non-hierarchical organization where decisions get made quickly. Proficiency in SQL a plus.
Posted 1 day ago
5.0 years
5 - 6 Lacs
Hyderābād
On-site
Are you ready to transform the way customers access and manage their financial data? Join our Digital Import Aggregation team at J.P. Morgan, where your expertise will drive innovative solutions that empower customers to make informed financial decisions As a Product Manager within the Digital Import Aggregation team, you will collaborate across product technology and experience platforms, partnering with Product Owners, Design, Technology, and business stakeholders. You will play a key role in expanding our product offerings to a broad customer base, emphasizing product design and delivery. Your strong data analytics skills and familiarity with API-based events and data models will be crucial in driving success. Job Responsibilities : Collaborate with product owners, design, and stakeholders to define feature requirements. Manage projects, navigate complex organizations, and create networks to achieve objectives. Define metrics and KPIs for use cases and features to inform the roadmap. Create flow diagrams capturing user experience and technology interactions. Componentize initiatives into executable Epics for refinement with technology partners. Identify and sequence dependencies across feature teams. Lead refinement sessions to define and write Stories with development teams. Work closely with Project Management and Scrum Masters on prioritization and scheduling. Sponsor and define customer research to validate engagement hypotheses. Escalate and prioritize production defects, participating in triage and remediation. Participate as a product leader in Agile scrum events. Required Qualifications, Capabilities, and Skills : 5+ years of experience in financial services, digital platforms, or software development Experience with APIs and diverse database technologies; Strong understanding of Agile methodology. Proven track record leading large, complex initiatives from Discovery to Delivery. Experience with vendors and third-party partnerships. Proficiency in JIRA; Visio, PowerPoint, and Excel. Commitment and self-motivation suitable for a start-up team. Preferred Qualifications, Capabilities, and Skills : Experience in financial services product management. Strong analytical and problem-solving skills. Ability to work effectively in a collaborative team environment. Excellent communication and interpersonal skills. Innovative mindset with a focus on customer-centric solutions. past UI team experience a plus. Familiarity with digital product business cases for financial service products.
Posted 1 day ago
5.0 years
0 Lacs
Hyderābād
On-site
JOB DESCRIPTION Leverage your technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As an APAC Lead Technical Program Manager in the Corporate Technology Resiliency, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. As a member of the Technology & Business Resiliency team, within Corporate Technology, you will be key leader with collaborating on our resiliency strategy. Your role will involve being a key APAC point of contact for both our Business and Technology resiliency disciplines the resiliency team and engagement on multiple workstreams of the firmwide resiliency program. You will be instrumental in promoting the continuous improvement of our Resiliency Operating Framework, ensuring it aligns with our firmwide and regulatory obligations. Job responsibilities Support the resiliency operating model framework, providing domain expertise as guidance to application and product owners, ensuring all resiliency-related compliance objectives are met on time. Collaborate with stakeholders, including Application Owners, Product Owners, Engineers, Tech and Business Control Managers, and Software Reliability Engineers to ensure alignment and integration of resiliency practices across the firm. Achieve risk and performance measures to continuously validate and assess the effectiveness of resiliency controls, incorporating them into reporting and escalation processes. Participate in post-incident response, planning, and root cause analysis to ensure quick lessons learned from disruptions and establish action items for resiliency gap remediation. Support the development and implementation of our comprehensive resiliency strategy that integrates business and technology risk management to mitigate risks associated with disruptive events. Develop and maintain compliance reporting and dashboarding to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports. Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization. Advanced knowledge, 8+ years, in core infrastructure technologies (including virtualization platforms, database, storage, replication, backup, etc.) Experience with cloud provider products and services, specifically AWS. Strong understanding of IT security principles and best practices. Proven track record in implementing IT projects successfully. Strong ability to influence and drive change, with a proactive approach to identifying potential issues and implementing practical solutions. Excellent verbal and written communication skills, with the ability to lead discussions with cross lines of business team at multiple levels. Strong analytical and problem-solving skills with attention to detail and accuracy. Expert in managing relationships, partnering with stakeholders, and resolving conflict to deliver solutions that meet the needs of the business. Demonstrated excellence in high-pressure environments: leadership in crisis management, strategic stress management, task prioritization, and sound decision-making, with the ability to excel in problem-solving. Demonstrated domain expertise in crisis management, strategic stress management, and task prioritization. Preferred qualifications, capabilities, and skills Financial Services industry experience Knowledge of the JPMC Business and Technology Resiliency Framework. Familiar with JPMC CORE Control Objectives and Procedures. Strong data analytics skills. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Posted 1 day ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance. Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Coach and mentor team members; manage attendance, performance, and workload prioritization. Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions. Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy . Handle escalated issues and ensure resolution meets quality and compliance standards. Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships. Perform other duties as assigned and ensure compliance with company policies and standards. Qualifications Education Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 3-5 years of experience in benefits administration or customer support services 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans Certified Payroll Professional (CPP) – if managing payroll-linked benefits Skills & Competencies Proficiency in benefits administration platforms and Microsoft Office Suite Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to manage remote teams across time zones Detail-oriented with strong organizational and time management skills Experience in process improvement and documentation Ability to handle escalations and resolve complex issues effectively Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
Posted 1 day ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance. Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Coach and mentor team members; manage attendance, performance, and workload prioritization. Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions. Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy . Handle escalated issues and ensure resolution meets quality and compliance standards. Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships. Perform other duties as assigned and ensure compliance with company policies and standards. Qualifications Education Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 3-5 years of experience in benefits administration or customer support services 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans Certified Payroll Professional (CPP) – if managing payroll-linked benefits Skills & Competencies Proficiency in benefits administration platforms and Microsoft Office Suite Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to manage remote teams across time zones Detail-oriented with strong organizational and time management skills Experience in process improvement and documentation Ability to handle escalations and resolve complex issues effectively Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
Posted 1 day ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance. Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Coach and mentor team members; manage attendance, performance, and workload prioritization. Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions. Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy . Handle escalated issues and ensure resolution meets quality and compliance standards. Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships. Perform other duties as assigned and ensure compliance with company policies and standards. Qualifications Education Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 3-5 years of experience in benefits administration or customer support services 2+ year’s experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Preferred Certifications Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans Certified Payroll Professional (CPP) – if managing payroll-linked benefits Skills & Competencies Proficiency in benefits administration platforms and Microsoft Office Suite Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to manage remote teams across time zones Detail-oriented with strong organizational and time management skills Experience in process improvement and documentation Ability to handle escalations and resolve complex issues effectively Work Environment Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
Posted 1 day ago
10.0 years
30 - 55 Lacs
Gurugram, Haryana, India
On-site
This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 5500000 (ie INR 30-55 LPA) Min Experience: 10 years Location: Gurugram JobType: full-time We are seeking an experienced Talent Systems Delivery Lead to oversee and optimize service delivery across key HR systems. This role involves managing end-to-end delivery and vendor performance for platforms like Cornerstone, Workday, and Gloat, with a strong focus on continuous improvement, stakeholder management, and team development. Requirements Key Responsibilities Lead service delivery for Talent Management, Learning, and Recruitment systems, ensuring high-performance outcomes from vendors and internal teams. Apply Agile methodologies to the team's operations—including sprint planning, JIRA discipline, stand-ups, and retrospectives—in alignment with HRIS models. Drive backlog management and work prioritization based on stakeholder needs, team bandwidth, and coordination with HRIS/Workday teams. Promote a data-driven culture of service excellence, using KPIs to enhance colleague experience and delivery performance. Leverage technical planning tools for effective resource and capacity management. Evaluate vendor roadmap enhancements and provide strategic input to Product Owners and business stakeholders. Contribute to enterprise-wide initiatives involving transformation, data management, reporting, and integrations. Analyze innovation and trends in HR technology to propose impactful solutions aligned with business needs. Act on service ticket trends to proactively enhance the employee and HR experience. Lead the management of critical incidents across the HR tech portfolio, ensuring timely resolution and clear stakeholder communication. Partner with Product Owners to shape the Talent systems roadmap and establish governance for ongoing service and process optimization. Represent Talent Systems Delivery at key forums, advocating for tools and processes that enhance team visibility and effectiveness. Own and monitor the full lifecycle of Talent and Learning experience measurement, using insights to guide strategic improvements. Build SME-level expertise in Talent and Learning platforms, becoming a trusted advisor to senior business leaders. Experience & Qualifications 8+ years of experience in HRIS service delivery, with hands-on exposure to platforms like Cornerstone, Workday, and/or Gloat. Proven ability to manage third-party vendors and performance metrics. Deep understanding of service escalation procedures, incident management, and ITIL-aligned disciplines. Experience leading and mentoring junior team members. Familiarity with integration architecture and related system processes. Proficient in JIRA and Agile delivery practices. Strong skills in audit readiness, test cycle management, and process efficiency. Excellent organizational, analytical, and stakeholder management capabilities. Key Skills HRIS Platforms (Cornerstone, Workday, Gloat) Talent & Learning Systems Agile & JIRA Service Delivery Management Stakeholder Engagement Incident & Vendor Management System Integration Understanding Performance Analytics & KPIs
Posted 1 day ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About The Role We are looking for a highly skilled and motivated Growth Analyst, Global Embedded Insurance to drive results for Uber's growing Optional Insurance products for riders and drivers. This role involves supporting implementation of growth strategies, owning product marketing for specific programs, maintaining key operational processes, and helping to coordinate cross-functional efforts to expand market penetration and revenue growth while delivering value to customers, insurers, and Uber. What You'll Do Reporting to the Embedded Insurance Risk Manager, you'll, Drive Growth Performance Help to grow adoption of our Optional Insurance programs to achieve OKRs, and key performance indicators (KPIs) for the optional insurance portfolio, including profitability, penetration rates, and customer retention. Work with internal stakeholders, tech providers and carriers to develop and execute growth strategies Design and Execute Data-Driven Marketing Strategies: Design and execute end-to-end marketing strategies for insurance product growth. Identify the key data and insights needed to guide campaign planning and prioritization. Leverage data analytics and customer insights to optimize campaign effectiveness. Use available tools-including AI platforms-to create/improve marketing content and measure marketing campaigns across relevant channels. Support Product Development and Expansion: Provide insights and recommendations to cross functional partners to inform product design, pricing, underwriting, and claims processes. Find opportunities to improve products and drive more value to drivers and riders Conduct market research to identify potential business opportunities Cultivate Key Partnerships: Partner with Regional Risk Managers to optimize external relationships with brokers, carriers, and/or insuretechs to support program growth Partner with our cross functional internal stakeholders (Ops, Eng, Legal, Program Management, Marketing, etc) to prioritize projects to grow trip penetration and monetization. Problem Solving and Escalation: Identify, escalate, and drive the resolution of program-level obstacles that may impede performance or growth. Support Operational and Administrative Tasks Work with Regional RMs for program launches including, review of program documentation, assist on creation of compliant financial flows and processes, and engaging with local Ops as it pertains to launches. Manage compliant and auditable invoice processes. Basic Qualifications Bachelor's degree and 3+ years of professional experience in marketing/growth, with experience in the gig economy a plus. Digital Marketing Expertise: Proven experience executing and optimizing digital marketing campaigns (e.g. CRM/email marketing). Stakeholder Management: Excellent stakeholder management and communication skills, with experience working with senior partners and cross-functional teams. Analytical skills: Proven ability to work with data to inform decision making to meet sales targets. Work in an Ambiguous Environment: Ability to manage multiple priorities, solve problems, and drive results in a fast-paced environment. Fluency in English. Preferred Qualifications Degree in Marketing, Risk Management, Insurance, Business Administration, or a related field. Experience in insurtech and/or product development is a plus. Product Development: Experience in developing and launching financial or insurance products, including go-to-market strategy and product marketing execution. Collaborative Environment: Collaborative and flexible working style needed to be part of a growth bet in a constantly evolving environment. Fast Paced: Thrive in a fast-paced, dynamic, informal, non-hierarchical organization where decisions get made quickly. Proficiency in SQL a plus.
Posted 1 day ago
0 years
0 Lacs
Delhi
On-site
DESCRIPTION The Team Lead under the Field Quality Assurance program will solve complex challenges with last mile delivery in their assigned territory, and should be able to work with program managers, operations managers, short on-road associates and stakeholders. The program is designed to gather correct geospatial data to enable defect reduction. The Team Lead will be responsible for managing short on-road associates, their rostering, routing, address defect prioritization, data analysis for quality of inputs collected, problem solve blockers for SORA and enable them for efficient daily operations. Key job responsibilities Manage rostering and daily operations for assigned Short on road associates Understand the delivery defect and quality metrics attribution Daily analysis of SORA performance, stops attended and quality of geocode inputs Performance management of the assigned SORA To coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion Problem solve the blockers and challenges faced by the associates Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes. BASIC QUALIFICATIONS Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS Knowledge of city topography and road network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, DL, Delhi Last Mile Delivery Fulfillment Associate
Posted 1 day ago
1.0 - 2.0 years
2 - 4 Lacs
Gurgaon
On-site
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Reference: #LI-JC1 Summary : A technical role responsible to manage and develop all aspects of localized technical documentation and help for the suite of software solutions and products sold to global users. The workload is approximately 40% localized documentation developm ent and 60% localized document QA. This role requires both documentation developme nt/engineering and test engineering/QA skills. MAIN DUTIES Generate and export source files for multiple publication output types from online repositories (source files in md, xml, json, htm, indd, ai, psd, pdf, and Office formats). Configure and execute publish transform to build formatted outputs in various target types (online help, CHM, PDF, Word, zip). Evaluate source files, fix errors, extract non-editable texts, and prepare files for translation. Create translation projects in TMS platforms. Develop translated assets in Aegisub, Photoshop, Illustrator, InDesign, and Office apps using provided text translations and input files. Includes capturing localized screens from localized application GUIs. Validate syntax and fix errors in localized markup, markdown, and JSON files. Create local-language packages, import to publishing tools, and prepare local-language publishing environments. Configure and execute publish transforms to build formatted outputs in all languages. Includes debugging and fixing errors/warnings. Perform side-by-side QA of source-language and local-language output to identify errors, capture defects in bug tracking systems, implement fixes in single-source assets, and republish. Implement edits and corrections requested by documentation owners. Work is performed in online and local applications. Interaction with colleagues and client contacts occurs in multiple channels and within both your Welocalize domain and a client-contractor domain. Responsiveness and collaboration are key success factors in delivering services in this role. Technical Platforms Used Daily Adobe Creative Cloud. Screen capturing app such as Snagit. Subtitle editor such as Camtasia or Aegisub. Microsoft Office. Full-functional text editor app such as EmEditor, EditPlus, Sublime Text. Version control system such as GitHub. Creating and managing tickets in a defect tracking app such as Jira. Translation management system such as Memsource/Phrase. Successful engineers need the following technical skills and abilities: Documentation development in markup and markdown single-source environments. Setup, configure, execute of transformation engines to generate formatted output (OLH, CHM, PDF, etc.) from markup/markdown source. Cloud documentation management platforms with workflow automation. Quality assurance testing both format/layout and functional, of online and offline UA content. Managing single-source and output versioning in a multi-author environment. Managing change-orders in source files based on feedback provided against output files. Debugging and troubleshooting scripts used for publishing automation, in response to log errors or build failures. Continuous improvement mindset, always finding ways to deliver more efficiently and with less risk for errors. REQUIREMENTS Bachelor’s degree with an engineering background. 1-2 years of experience in Technical Publication or a related field. Knowledge of installation and configuration management for the most common operating systems and platforms. Knowledge on encoding and fonts. ENG tools (EmEditor, Word, BeyondCompare etc.) Image tools (Photoshop, Illustrator etc.) Screen capture tools (SnagIT etc.) Github tools (Github Desktop) HTML Help Workshop Aegisub Other Relevant Skills Excellent verbal and written literacy skills Good ability to analyze and solve problems Strong desire for new skills and knowledge Strong sense of responsibility Flexibility and strong cooperation spirit Carefulness and patience Demonstrates an understanding of all aspects of the documentation localization process Demonstrates excellent troubleshooting skills and ability to logically think through problems Ability to clearly understand business & project requirements Identify and determine the files and their types for localization Manage files using version control systems Determine counts of files, words, and numbers of graphics in the files Prepare the production environment by ensuring all files, memories, and work instructions are available in the correct format and by setting up necessary hardware and software Prepare translation materials by converting the files for translation and restoring original files after translation Extract strings for translation from materials such as graphics and embed translated strings back to the materials Participate in the improvement of the engineering process Communicate with the Team Lead for status reports and issues in the team. Reporting should be accurate, proactive, and on a timely basis Good organization, prioritization, and time management skills This role is fully work-from-office at our Gurugram office. Are you able to work in the office from Mon to Fri?
Posted 1 day ago
15.0 years
0 Lacs
Gurgaon
On-site
We are seeking an innovative and strategic technology leader to serve as our India lead of Enterprise Architecture and Cloud Engineering. This critical role combines architectural leadership along with cloud transformation leadership. The ideal candidate will drive our technology strategy, ensure architectural excellence, and lead the organization's cloud adoption journey while building and mentoring high-performing teams. Utilize expertise of industry principles, standards, and best practices to efficiently drive delivery of world class technologies meeting scalability, performance, security, quality and reliability objectives. Key Responsibilities: Champion and contribute to the continuous improvement of the Enterprise Architecture (EA) practice Encourage new ways of thinking and performing. Create a team environment where members embrace change and adopt new practices as a result of leadership/influence, positive approach to problem solving and understanding of the business and technical challenges. Build rapport, credibility and cohesion across all business, operational and technology teams. Maintain strong knowledge and understanding of business needs, evidenced by the ability to establish and maintain a high level of trust and confidence. Inform business and IT leaders of opportunities/constraints of current and potential architecture capabilities. Act as a subject matter expert and sounding board to technology and business leaders in the development of IT solutions for business needs. Provide oversight of technology delivery activities, ensuring schedule, scope, cost and system performance targets/goals are met. Act as a single technology point of contact for business partners. Escalate, address, and communicate issues, as appropriate, with technology and business leaders to achieve timely resolution. Address and communicate impact of production incidents to ensure root cause is determined and permanent solutions are documented and implemented. Act as a change agent by maintaining up-to-date knowledge of industry advances and developments to be incorporated into and improve project life cycles, technology function and business capabilities. Institutionalize process/service management and quality practices to drive efficiency and standards within the organization. Champion and contribute to continuous improvement best practices through rigorous gap analysis and solution ideation and implementation to increase effectiveness of the organization. Provide technical expertise to a team of highly technical employees. Develop and maintain a high performing team through effective hiring, coaching, performance/talent management processes. Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes, and procedures. Excellent communication and presentation skills for technical and non-technical audiences Extensive experience with major cloud platforms, preferably AWS Proficiency in DevOps practices, CI/CD pipelines, and automation tools Required Qualifications 15+ years of experience with 6-8+ years of people leadership experience, including success in leading technical teams and executing technical projects in a quality management framework. 5+ years of proven experience and success in short- and long-term strategy planning and execution. 3-5+ years of experience and proven success in developing/supporting complex enterprise cloud implementations. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology
Posted 1 day ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Summary Position Summary Consultant/ Sr Consultant - Jr Product Manager Deloitte Tax Services India Private Limited (“USI Tax”) commenced in June 2004. Since then, nearly all the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines have obtained support services through the USI Tax teams. Deloitte Tax in India offers you opportunities to learn and support U.S. and other countries (such as Australia, Belgium, Canada, Germany, the Netherlands, United Kingdom) taxation practice, a popular career option. Deloitte Tax is leading through the tax transformation taking place in the marketplace, offering a broad range of fully integrated tax services by combining technology and tax technical resources to comply with reporting requirements, uncover insights and deploy smarter approaches for navigating an increasingly complex global environment. Job Description: Deloitte’s Digital Tax Solutions Team (“DTS”) has a market leading reputation in London and across Europe. We are the largest of the Big 4 tax process and technology departments and demand for our services is growing rapidly. DTS brings together expertise in the areas of risk, compliance, and technology to address the challenges of multijurisdictional tax operations. In response to significant success and an increased emphasis on technology and innovation in a rapidly evolving market, DTS is recruiting Product Managers to undertake new project work within our business Work you’ll do. We are seeking an enthusiastic, passionate professional with experience in Agile Product Management practices. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with business, to deliver winning products. Role also requires you support the company’s overall strategy including deployment and adoption and ensuring that revenue and customer satisfaction goals are met. You will work with development teams to help increase automation and streamline build & deployment processes, apply best practices & principles. This role will engage with wider Deloitte Cloud and Security teams to ensure compliance and alignment with firm policy and assess impact of future strategies. We are looking for individuals who are passionate about development, innovative and seek to continuously improve; We also expect you to comfortably transition between varying projects and priorities. Key Responsibilities: Cross-Functional Collaboration & Stakeholder Management: Lead and manage cross-functional teams, effectively communicating product vision, strategy, and progress to stakeholders at all levels. This includes proactively addressing concerns and resolving conflicts to ensure smooth project execution. Pre and post release Support & Client Relationship Management: Support pre-sales activities, including client presentations, product demos, and contract negotiations. Build and maintain strong client relationships, focusing on long-term growth and retention. Roadmap & Backlog Prioritization: Own and maintain the product roadmap and backlog, prioritizing features based on client feedback, market analysis, and business value. Product Validation & Iteration: Conduct and/or participate in early testing and user feedback sessions to validate new product concepts and prototypes, iterating based on learnings to enhance product quality and user experience. Issue Resolution & Customer Success: Proactively identify and resolve client issues promptly and efficiently, ensuring high customer satisfaction and retention. Data-Driven Decision Making: Track key performance indicators (KPIs) and leverage performance analytics to inform product strategy and decision-making. Use data to identify areas for improvement and optimize product performance. Feasibility & Resource Allocation: Collaborate with technical teams to assess product feasibility, define requirements, and allocate resources effectively. Work with QA engineers to create test plans. Serve as an in-house expert for our products and become the go-to person for all functional issues. Your professional experience: Exceptional interpersonal skills and ability to build and maintain strong relationships with cross-functional teams and stakeholders at all levels. Strong sense of accountability and ownership to get work done and make business happen. Proven ability to manage and resolve complex issues effectively and efficiently. Good understanding and experience of working in an iterative and incremental Agile software development framework like SCRUM. Passionate for making things better and driving action with a sense of urgency. Commercial acumen, with an appreciation of the business drivers that make a B2B product commercially successful. You might also: Have experience with Agile software tools such as Atlassian JIRA, Microsoft TFS or equivalent. Have experience on working with tax or accounting technology digital platform. Enthusiasm and interest in how technology and innovation can transform professional services. Required Experience: 3+years of relevant experience. Work location: Bengaluru or Hyderabad Timings: 130PM – 1030PM Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307126
Posted 1 day ago
0 years
7 - 9 Lacs
Gurgaon
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Business Analyst/ Consultant – Actuarial In this role, you'll be responsible for working on projects identified as part of transformation and improvements in actuarial processes. Work closely with team leaders in Actuarial teams to drive closure to the projects. You will be encouraged to have good client management skills and analytical skills. Possess knowledge of Actuarial Modelling Software Responsibilities This includes Actuarial process transformation from Data requirements, Actuarial Modelling and testing, deploying models to Valuation production environment. Provide technical support to the team in performing all tasks/projects - Serve as the subject matter expert (SME) Produce and review documents (technical or otherwise) that the team produces to ensure they adhere to the guidance provided by the Client process owner. Support business initiatives and projects as per Client Process Manager’s preference and priority - participate as needed for providing process improvement opportunities to Client business owners. Coach and mentor offshore Team Leads/SMEs - motivate and inspire team members to improve team/individual performance and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Process Support: Perform tasks/projects/analysis assigned to him/her by the Client process manager. Coordinate and drive synergy with Genpact Onshore Lead/s and team members on an ongoing basis to align on process priorities, feedback & action items. Ensure all teams maintain task lists, project lists and any ad-hoc project list utilizing team resources – calibrate with Genpact onshore team and Client process owner as needed for updates and changes. Ensure all processes have up to date process documentation on all run the shop tasks. Work with Genpact leadership to obtain necessary staff to support the team’s requirements. Value Generation - Pro-actively seek ways to improve efficiency and calibrate with Genpact Offshore team and Client process owners for their direction and prioritization to execute any process improvements. Program/process Governance: Ensure all process and project related deliverables include defined controls and supporting evidence meet agreed upon requirements. Ensure agreed upon governance practices are in place and adhered too – daily/weekly/monthly status reporting of team activities against the program plan or schedule. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Timely escalation of issues requiring attention to Genpact leadership/Client process owners; create necessary action plans. Establish a process documentation structure that best serves the need to train a new hire and also provide step by step guidance to a doer / reviewer. Template consistency Table contents – background, systems/files references, inputs-process-output, high level process flow, procedure notes, etc. Version control & change management Storage & archiving past versions. Create documentation for any new tasks (new transitions/new requirements) Seek necessary update and documentation sign off from onshore Client SMEs/ process owners. Evaluate need for checklists and reminders for specific tasks/activities that help in minimizing errors/rework & improve review and doer efficiency. Develop team training & development plans. Responsible for recruiting, training, supervising and appraising staff. Create U pskilling plans to ensure needed backups at Task/activity level – ensure the team members have necessary trainings , practice (replication) to do the work efficiently and effectively. P rovide SME support – ability to apply learnings across various work tasks/ projects. Develop staff personal development plans in line with Modelling priorities and strategy /goals – Tools & technology a s ks , regulation understanding, process/product knowledge , other specific skills. Coach and mentor for his team – provide the team with the vision of the process and project activities. Motivate and inspire team members and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Recognize and celebrate team and team member accomplishments and exceptional performance. Work with functional managers and Genpact leadership to obtain necessary staff to support the team’s requirements – Need based. Support business initiatives and projects as per Client ’s preference and priority Pro-actively seek ways to improve the efficiency and calibrate with Client process owners to maximize the value-add of the Modelling team. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Qualifications we seek in you! Minimum Qualifications BS/BA Degree in actuarial science, mathematics, statistics and/or related major. Partially qualified Actuarial student - 9+ Actuarial exams cleared) with Relevant experience in life/annuity insurance or financial services industry. Working knowledge and background on actuarial tools and techniques, Excel, Word, PowerPoint Proven analytical and problem-solving skills. Demonstrated ability to manage teams. Demonstrated ability to manage concurrent deadlines and multiple priorities. Strong communication skills (verbal and written) Preferred Qualifications/ Skills US ASA equivalent with Relevant years of experience in Life & Annuity insurance industry Strong actuarial work experience and understanding of US life products & Knowledge of US regulations - GAAP, STAT, and Tax reporting concepts. Specific knowledge of tools – Any actuarial modeling tool (preferably PolySystems , AXIS or MGAlfa ), Excel, VBA, SQL, Word, PowerPoint Knowledge of actuarial modeling, preferably for US products Relevant of people management experience Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 22, 2025, 5:29:00 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 1 day ago
8.0 years
6 - 9 Lacs
Gurgaon
On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Finance and Procurement Product Portfolio plays a critical role at the intersection of BCG’s Global Finance and IT functions. Its purpose is to deliver best-in-class financial systems that enable the organization to transact efficiently and responsibly, capture, enrich, and report core financial data to BCG’s business leaders, and comply with the complex fiscal requirements of a multinational organization. The portfolio also ensures that its platforms provide exceptional user experience, aligns with BCG’s global IT enterprise architecture and security standards, and minimizes the total cost of operations. It embraces the latest technologies and Agile ways of working to enhance financial systems and deliver business value at scale. BCG’s global finance function is undergoing a major transformation, with technology serving as a core enabler. A key part of this transformation is the deployment of SAP S/4HANA Public Cloud as the firm’s global ERP platform. This new platform creates exciting leadership opportunities, including the Consolidations and Enterprise Structure Product Owner role. In this role, you will have ownership for the financial systems that execute BCG’s global accounting processes, including the intercompany process, global allocation process, global business performance reporting, and the production of US GAAP and local market consolidated financial statements. Each of these activities is complex, and accuracy is critical. You will collaborate closely with the Global Accounting Team and local finance teams across more than 60 markets, seeking continuous improvement through the expansion of SAP capabilities, increased automation, and the use of cutting-edge technologies such as generative AI. You will manage all reporting hierarchies within SAP and ensure they comply with global and local statutory standards. This includes collaborating with the Finance Data Steward to influence the design of BCG’s global enterprise structure. To deliver results, you will engage with stakeholders, including functional Business Process Owners, to understand business priorities, translate them into a product roadmap, prioritize a backlog of enhancements, and build business cases for potential investment. Leveraging your expertise in finance, accounting, and SAP, and following Agile principles, you will break down enhancements into meaningful segments of work for your squad to deliver and will track progress toward the desired outcomes. Among your responsibilities, you will: Deliver business results and customer value Ensure that your products are built in an incremental way, release new working features at the end of each sprint and create value for the customer Track product performance to inform future work Deliver on specific and measurable KPIs to be defined by your squad Manage relevant product budget and support the SAP Product Lead in engaging with the funding process Serve as the voice of the internal client Support and enable the Squad to get its work done Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements Engage with Chapter Leads regarding resourcing and technical expertise required in Squad Provide feedback as part of performance management of Squad members and other members of the Portfolio Set an overall vision to direct and inform the Squad’s work Work closely with the SAP Product Lead and Product Portfolio Lead to understand and drive alignment on Portfolio’s business strategy, goals, and objectives Translate Portfolio objectives into a clear vision (e.g., via KPIs, sprint goals) for your Squad to influence the creation and prioritization of the Squad's backlog of work Share information about the Squad’s output and priorities with other Product Owners to ensure alignment across the organization Enable the organization’s way of working Actively create and maintain a Squad culture based on BCG’s values and Agile behaviors Model behaviors to support the organization’s adoption of new ways of working including how AI can enhance productivity Provide informal and formal feedback within context of larger performance management system YOU’RE GOOD AT Critical thinking and balancing information from multiple sources (technical and functional) to guide the squad to the correct outcome Applying a consultative approach to interactions with the squad and stakeholders to build strong relationships and trust Being customer-focused and dedicated to understanding and learning about customer needs and requirements Operating with a transparency mindset, communicating clearly and openly Working with ambiguous requirements and multi-disciplinary teams Influencing stakeholders up to the senior levels of the organization Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Looking for opportunities to innovate and get things done better and faster What You'll Bring Demonstrated experience as a Product Owner A passion for Finance with a master’s degree in finance or accounting, and a professional accounting designation preferred (e.g., CPA) 8 years’ relevant experience in a global accounting organization Understanding of Agile principles and ways of working Divergent thinker who can converge ideas into tangible products Exceptional communications and stakeholder management skills Experience in consulting or professional services is a plus Who You'll Work With All members of your squad, for whom you will be their servant leader Product Analyst who will report to you and support you in your role Internal clients including functional Business Process Owners, translating their voice and needs into user stories and engaging users as needed Product Lead who will be your line manager and coordinate work across SAP squads Product Portfolio Lead who will set the vision, roadmap, budget, priorities and OKRs for the Portfolio and subsequently, for the squads Scrum Leads, who will act as your right hand to remove impediments and will assist you in preparing the required artifacts and managing ceremonies Other Product Owners within BCG, to share best practices and ensure alignment between squads and culture Agile Coaches, with whom you will share passion for Agile ways of working Chapter Leads and Technical Lead for technical solutioning and delivery Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Posted 1 day ago
175.0 years
8 - 9 Lacs
Gurgaon
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Functional Description: Enterprise Data Risk Management (“EDRM”), within the Global Risk & Compliance Organization, is the independent risk management function covering risk of financial loss, reputational damage, or regulatory or legal action resulting from inadequate data governance and/or data management practices adversely impacting the accuracy, timeliness, comprehensiveness, or usability of data within or throughout its lifecycle. EDRM is hiring an Analyst who will play a key role in setting up the new transaction testing function within the Enterprise Data Risk Management team to ensure financial transactions are accurate, complete and adhering to regulatory standards. Role & Responsibilities: As testing will traverse products and systems across American Express, this analyst will develop a risk-based approach to determine the prioritization and cadence of reviews for transaction testing of regulatory reports via comprehensive test plans, test cases and test scripts for transaction testing based on the regulatory reports, products and systems considering applicable regulatory requirements and internal American Express Policies. Support risk mitigation strategies by identifying, evaluating and prioritizing data risks to develop tailored testing methodologies aligned to regulatory reporting processes and underlying transaction data complexity. Analyze large datasets to identify discrepancies, anomalies, and gaps in reported values by performing validations against source systems/points of origin. Implement transaction testing across regulatory reports to further validate accuracy and completeness of reported values against the points of origin. Design and prepare 2LoD transaction testing review reports summarizing the approach, testing methodology and outcomes inclusive of findings, if any. Document testing processes outcomes - including issues, results and overall accuracy. Contribute to detailed transaction testing across various card products and systems to validate data feeding into regulatory reports. Prepare and report updates on transaction testing and identified data risks to senior management. Perform data management controls testing across regulatory reports to validate overall control design, operational effectiveness and coverage. Stay abreast of changes in banking regulations and reporting requirements (e.g., FFIEC, FRB, OCC, FDIC) to ensure transaction testing aligns with current mandates, regulations, industry standards, emerging trends and overall best practices. Minimum Qualifications: Degree in Finance, Accounting, Business Administration, Risk Management, or other related discipline is required. 2-3 years of experience in regulatory reporting team, audit, compliance or risk management within the banking or financial services industry. Demonstrated experience in transaction testing, data validation, and analysis is preferred. As well as additional experience or understanding of financial analytics, reporting, data analytics, data controls and data transformation logics. Requesting strong knowledge of data governance, data compliance, and data-related issue management in large financial services firms. Utilize data and business analytics background to develop winning strategies and drive business decision making. Knowledge, experience, or familiarity in regulatory reporting (FR2052a, FRY15, FRY9C, FRY14 etc.), audit, US GAAP and financial accounting is preferred. Proficient in using data analysis tools (e.g., Excel, SQL), and knowledge of database systems. Strong analytical, problem-solving, and critical thinking skills are important. Adept verbal and written communication skills, including the ability to explain complex problems and ideas clearly and succinctly to senior management. Effectively manage multiple, and often conflicting, priorities under tight timeframes and adapt to frequent change. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 1 day ago
3.0 years
5 - 8 Lacs
Gurgaon
On-site
DESCRIPTION At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities The candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: Experience in managing process and operational escalations Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps Be a SME for the process and a referral point for peers and junior team members Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Ability to perform deep dive in the process and come up with process improvement solutions Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services BASIC QUALIFICATIONS A Bachelor’s Degree and relevant work experience of 3+ years. Excellent level of English and German, C1 level or above. Candidate must demonstrate ability to analyze and interpret complex SOPs. Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements. Strong communication and interpersonal skills to effectively guide and mentor associates. Ability to work collaboratively with cross-functional teams. Thoroughly understand multiple SOPs and ensure adherence to established processes. Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. Lead and participate in process improvement initiatives. Comfortable working in a fast paced, highly collaborative, dynamic work environment · Willingness to support several projects at one time, and to accept re-prioritization as necessary. Adaptive to change and able to work in a fast-paced environment. PREFERRED QUALIFICATIONS Experience with Artificial Intelligence interaction, such as prompt generation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, HR, Gurugram Editorial, Writing, & Content Management
Posted 1 day ago
190.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better. Role Title: Business Analyst Role Title: Principal Product Owner Position Summary: This role will provide leadership and innovation in building and managing key mission critical business technology products. The role will directly or indirectly lead a team of software engineers and technology professionals to drive and deliver valuable products and co-create outstanding experiences. It will be defining, prioritizing, and managing product backlogs while striving for timely delivery, representing the interest of the customer and key business partners and stakeholders to our teams, and driving our product vision. This role manages key interactions with business subject matter experts, partners with other product teams, and collaborates with business departments to solve for business needs. It also executes on the product roadmap to achieve the intended products metrics and business goals. Job Responsibilities: Product Management: Works under the guidance of a Product Owner on defining and prioritizing the product backlog while striving for timely delivery. Works closely with Subject Matter Experts (SMEs), operations and business staff teams with strong business domain knowledge and participates in all product team ceremonies. Working with the PO, incorporates stakeholder input into product roadmaps while effectively negotiating trade-offs of conflicting priorities based on the value to the business and customer. Partners across functions as needed to coordinate delivery plans, testing, training, implementation, and support. Stakeholder Management: Influences and partners with a product team (10 software engineers, technology professionals, and UX designers) to deliver valuable, quality, and timely product features and capabilities in alignment with business and technology operational excellence. Influences our customers and service teams daily by explaining the value of our product and its features. Assists with gaining commitment to implementation. Ensures delivery of scope, partners with operations users, subject matter experts, and business teams to ensure user stories are clear. Removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the “voice of the customer” jointly with the journey product owner. Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service. Helps the PO with representing the customer and stakeholders to our teams. Participates in team demos and retrospectives to validate quality and provide feedback to the team to improve team processes. Delivery Management: Supports defining minimum viable product (MVP). Assists the PO with product team backlog grooming, prioritization, and refinement. Articulates and translates the product vision into feature(s) and tactics for our technology products. Supports communicating the product strategy effectively to key stakeholders and team members. Assists in defining and measuring the value of team delivery and the relevant success metrics. Sets the quality standard for delivery and develops and executes test plans (user story acceptance criteria) Under guidance, breaks down our commitments to actionable and achievable work. Works day to day with the product teams to clarify customer requirements, remove roadblocks, constantly communicate, and gain alignment around features or product strategy. Leadership & Influence: Explains the value of our product and its features to our customers and product teams daily. Assists in gaining alignment for dependency prioritization across product teams. Assists with gaining commitment to implementation. Ensures that internal and external customers receive prompt, efficient service for all products in the journey. Incorporates stakeholder input into product roadmaps while effectively negotiating trade-offs of conflicting priorities based on value to the business and customer. Skill and Experience: 7 to 9 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): Minimum of 5 years’ experience in business, product management, software development, technology and/or consulting. Knowledge of Commercial property insurance is highly preferred. Must have exceptional planning, analytical, decision-making, organization, communication, and teamwork skills, as well as strong commercial insurance knowledge with the ability to influence others and build consensus. Able to make difficult and quick decisions daily with incomplete information. Strong communication and collaboration skills, solid analytical and problem-solving skills, the ability to drive projects towards completion, and the ability to work with all levels of team members and leadership. Experimental mindset with demonstrated willingness to learn and experiment. Intermediate skills in Excel and PowerPoint. Knowledge and/or experience working with systems or product management is a plus Must Have Skills: Communication & Collaboration: Strong interpersonal skills with the ability to work across all levels of team members and leadership. Analytical & Project Leadership: Solid problem-solving skills and the ability to drive projects to completion. Innovative Thinking: Creative mindset with a willingness to experiment and learn continuously. Technical Product Leadership: Capable of leading mission-critical technology products to deliver business value. Tool Proficiency: Intermediate-level skills in Microsoft Excel and PowerPoint. Education and Certifications: 4 Year / Bachelors Degree Work location: Bengaluru
Posted 1 day ago
10.0 years
0 Lacs
India
On-site
Job Overview Manages and ensures proper execution of the audit and inspection programs. Summary Of Responsibilities Oversees designated global audit programs for compliance with the master audit plan, (procedures, execution, QC, compliance to process, etc.) Identifies the scope and leads global audits and associated audit team. Facilitates prioritization of global projects for risk-based audits. Ensure the consistent implementation, use and review of SOPs. Escalate issues to management in a timely manner implementing appropriate solutions, including preventative actions. Negotiate with functional and operational internal stakeholders to improve quality and increase efficiencies. Analyze and interpret data to lead functional process improvement initiatives to drive efficiencies and effectiveness of Regulatory Compliance and Quality Assurance (RC and QA) processes. Lead and effectively manage constructive crucial interactions with clients or regulatory agencies. Lead functional process improvement initiatives to drive efficiencies and effectiveness of Regulatory Compliance and Quality Assurance (RC and QA) processes. Interpret applicable quality regulations/standards and create appropriate policies and procedures. Ensure Regulatory Compliance and Quality Assurance (RC and QA) management responsibilities, as indicated in applicable controlled documents, are followed. All other duties as needed or assigned. Qualifications (Minimum Required) A minimum of a bachelor’s degree in Life Sciences preferred (or equivalent Life Science experience). Experience may be substituted for education. Experience (Minimum Required) 10+ years of experience in regulatory environment (experience in GXP roles). Experience in conducting GCP and GVP audits. Experience and regulatory expertise of industry quality systems/standards. Ability to interpret applicable regulations/standards. Experience in leading process improvement initiatives. Ability to communicate and negotiate with internal stakeholders effectively. Preferred Qualifications Include Fortrea may consider relevant and equivalent experience in lieu of educational requirements. Physical Demands/Work Environment Some overtime required. Travel may be required. Office-Based (Hybrid), as requested by the line manager. Learn more about our EEO & Accommodations request here.
Posted 1 day ago
0 years
1 - 3 Lacs
India
On-site
JOB RESPONSEBILITY Responsible for the front office and handle the customer in presentable manner. Understanding the product range of the entire showroom to handle the customer. Coordinate with cleaning and maintenance stuff to Maintain the showroom decorum in every aspect. Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points. Deliver compelling product and service presentations to showcase their value and address client questions head-on. Maintain excellent relationship with the influencer of the industry like architect and interior designer . Convert leads into sales by resolving client concerns and guiding them through the purchasing process. Negotiate terms, pricing, and contracts with clients to secure deals while maintaining profitability for the company. Provide ongoing support to existing clients while ensuring their satisfaction and fostering long-term relationships. Stay current on industry trends, competitor activities, and customer feedback to identify new opportunities for improvement. Set and track sales goals and implement strategies for driving growth. Work closely with cross-functional teams in marketing, product development, and customer service to align efforts, leverage resources, and maximize sales opportunities. Qualifications and Skills: Minimum qualification required Graduate with excellent communication and negotiation skill energetic and hardworking .Girl preferred Ability to articulate ideas clearly and persuasively . Builds and maintains relationships with clients, understands their needs, and addresses concerns effectively. Identifies challenges or obstacles in the sales process and develops creative solutions to overcome them, ensuring successful deal closures. Proficient in negotiating terms, contracts, and agreements with clients to secure deals while maintaining profitability and client satisfaction. Handles rejection well while maintaining motivation and focusing on achieving sales targets. Flexibility to adjust sales strategies and approaches based on client feedback, market trends, and changing business environments. Effective prioritization and organization of tasks to maximize productivity and meet sales targets within deadlines. Thorough understanding of the products or services being sold, including features, benefits, and competitive advantages, to effectively communicate value to clients. Ability to analyze sales data, market trends, and customer feedback to identify growth opportunities. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Paid time off Education: Bachelor's (Preferred) Work Location: In person Expected Start Date: 01/08/2025
Posted 1 day ago
1.0 years
3 - 4 Lacs
Ahmedabad
On-site
About Us: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. Intro to Role: As a Customer Success Executive, you will be ensuring the success and satisfaction of organization’s customers. This involves developing and maintaining strong relationships with clients, understanding their needs and goals, and working with them to help achieve their objectives through the use of the company's products and services. What will you do: Own and manage customer relationships from the point of sale through successful implementation. Develop measurements to help understand the impact of successful implementation. Taking care of smooth Onboarding, Training and Implementation process Create initiatives that help to drive successful product implementation. Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations. Complete video and phone calls to ensure that customers are supported during the onboarding process. Respond to customer emails, chats, and calls regarding implementation. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. What you will bring: 1 year of experience working into Customer/Client facing role Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role The ability to build and maintain relationships internally and with customers Excellent listening, presentation and communication skills at all business levels The ability to partner with customers in developing their strategic direction Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Experience: Customer relationship management: 1 year (Required) Work Location: In person
Posted 1 day ago
1.0 years
0 Lacs
Ahmedabad
Remote
SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with customers for request and incident management. Handling Outlook and Mailbox related issues Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc. Walk customers through installing applications and computer peripherals Monitor the availability events like storage availability, network and server performance, events, firewall and security logs. Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning Installing Operating software, application software, productivity suites or any proprietary software Creating users, security groups, computer accounts, and GPO policies in AD Creating users, security groups in Azure AD Creating email accounts in O365 Troubleshoot O365 related issues Acknowledge the request for start / stop services, user creation and grant specific data access to user Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc. Configuration of Print devices (network and local), scanner on desktops Maintain an inventory of IT hardware and software assets Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new equipment or software Build an internal wiki with technical documentation, manuals and IT policies Provides on-call high priority 24/7 technical support as necessary Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Ensure CMDB and all IT digital assets are real-time updated Provided out-side hours support for critical, urgent and mission critical activities Contribute in building technical knowledgebase Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Keep yourself updated with technology updates Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 1+ years of experience in supporting / maintaining Windows and Linux server environments Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies Extensive experience working with different operating systems including Windows and Mac OS Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems Basic knowledge on Switch, Router and Firewall functionalities Should able to analyse / troubleshoot network printer, deskside printer issues Should have experience in monitoring the IT Infrastructure for capacity breach Should able to configure backup job and fix the failed jobs Should able to analyse the logs and provide logical solution Ability to work effectively with customers over the phone / remote desktop. Familiarity help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT) Job Type: Full-time Pay: ₹8,086.00 - ₹45,080.49 per month Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person
Posted 1 day ago
10.0 years
8 - 10 Lacs
Ahmedabad
On-site
SUMMARY Sr. Systems Administrator (SSA) is responsible for planning, designing and managing redundant and scalable IT infrastructure. This position requires having an expertise of capacity planning for IT systems and resource / team. This position requires strong leadership and mentoring skill to ensure that the team is skilled and motivated to support the IT systems across the time zone. SSA should ensure that compliance and governance practices are followed / enforced / adhered at the organization level as well for each assigned project. This requires experience of 10+ years including 2+ years of experience on Azure and 2+ years of supervisory / leadership experience of managing a team size of 25+ people. The candidate should have a fundamental as well as hand-on knowledge of outlined skills as mentioned in the skill summary table below. KEY RESPONSIBILITIES Design, build and implement infrastructures for enterprise application Creating high level architectural design of products systems. Set up monitoring, configuration management, administration operation practices Planning large migrations and executing it Developing monitoring systems management practices to maximize uptime Develop/ Adopt new efficient strategies to minimize manual/ repetitive work, operational costs, deployment times, response times etc. Troubleshooting escalated / complex systems / network issues Good understanding of statistic Capacity and availability planning Training and managing teams Plan team to-do's/ goals, product upgrades/ releases. Evaluate software/ hardware products (free/ commercial) as per needs. Demonstrate POC for new Server technologies for improvement in Server and Security Prepare present proposals with respect to systems/ software infrastructure Performing DR Drill and ensure Service Continuity Audit IT infrastructure and publish monthly health report Maintain Data Integrity and access control Research build specifications for new products tools Acting as liaisons between junior systems administrators, application administrators and software developers High level log analysis, performance reports, trend analysis. Quick in decision making and execution. Assist operations teams in daily operations when required Assist developers in architectural and design problems Generic roles and responsibilites Log all issues / customer requests and resolutions Perform root cause analysis for escalated issues and provide resolution Provide after-hours support for Infrastructure related emergencies as well as maintenance Provides on-call high priority 24/7 technical support as necessary Continuously monitor the SLA and ensure the incidents are handled within timeline Ensure CMDB and all IT digital assets are real-time updated Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies) Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management Outstanding analytical and technical problem-solving skills Stay updated with technology updates Develop expertise to train staff on new technologies Foster professional relationship with all colleagues by listening, understanding and responding to their needs Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 10+ years of experience in designing, deploying, supporting and maintaining Windows 2016 & 2019, Linux, Networking, Storage and Database at an enterprise level 2+ years of supervisory experience of managing team size of 25+ people 2+ years of Experience on Microsoft Azure / AWS Infrastructure services Scripting for administration and automation Managing full server operating System & Application Lifecycle, Provisioning, Automation and Security Solid understanding and operational experience with Active Directory, DNS, Web Server, File Server, Microsoft Hyper-V, VMWare, Backup solutions Ability to setup and maintain High Availability Clusters and Load Balanced environment. Firewalls (Iptables, BSD packet filter, other commercial etc). Understanding of Root kits, IDS, Firewall concepts. In-depth Knowledge of MRTG, Nagios, selinux. Knowledge of MySQL, databases in-depth fine-tuning procedures advanced troubleshooting. Deep understanding of file systems and recovery techniques. Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.) Basic knowledge of mail server technologies (Exchange Server, Office365, Gmail) Job Type: Full-time Pay: ₹70,000.00 - ₹90,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Monday to Friday Night shift Rotational shift Supplemental Pay: Shift allowance Work Location: In person Speak with the employer +91 9099910248
Posted 1 day ago
3.0 years
4 - 6 Lacs
Ahmedabad
On-site
SUMMARY Systems Administrator is responsible for managing redundant and scalable IT infrastructure. Candidate should have skills on implementation and troubleshooting on Platform, Networking, Firewall, Cloud Infrastructure. The candidate should have 3+ years of experience and should have worked with an IT company having mixed environment of required technology. The candidate should have a fundamental as well as hands-on knowledge of outlined skills as mentioned in the skill summary table below. KEY RESPONSIBILITIES Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new IT asset (Hardware, software or process) Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Provide after-hours support for Infrastructure related emergencies as well as maintenance Provides on-call high priority 24/7 technical support as necessary Continuously monitor the SLA and ensure the incidents are handled within timeline Ensure CMDB and all IT digital assets are real-time updated Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies) Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management utstanding analytical and technical problem-solving skills Stay updated with technology updates Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers SKILLS AND EXPERIENCE 3+ years of experience in managing Windows 2008, 2012, 2016, 2022 environments at an enterprise level Monitor capacity and availability of IT Systems and IT resources Monitor backup systems to ensure backup consistency Perform restore of data from backup system Basic knowledge on Active Directory, DNS, Web Server Fundamental knowledge of File Server, Microsoft Hyper-V, VMWare, Backup solutions Working knowledge on Microsoft Azure / AWS Infrastructure services Basic knowledge on Exchange Online, Microsoft Team and Microsoft SharePoint Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.) Basic knowledge of mail server protocol (SMTP, POP, IMAP) Basic knowledge of database systems (MySQL, MSSQL) Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs Audit IT infrastructure and publish monthly health report Job Type: Full-time Pay: ₹40,000.00 - ₹55,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Monday to Friday Night shift Rotational shift Supplemental Pay: Shift allowance Work Location: In person Speak with the employer +91 9099910248
Posted 1 day ago
5.0 - 7.0 years
0 Lacs
Trivandrum, Kerala, India
On-site
You are passionate about quality and how customers experience the products you test. You have the ability to create, maintain and execute test plans in order to verify requirements. As a Quality Engineer at Equifax, you will be a catalyst in both the development and the testing of high priority initiatives. You will develop and test new products to support technology operations while maintaining exemplary standards. As a collaborative member of the team, you will deliver QA services (code quality, testing services, performance engineering, development collaboration and continuous integration). You will conduct quality control tests in order to ensure full compliance with specified standards and end user requirements. You will execute tests using established plans and scripts; documents problems in an issues log and retest to ensure problems are resolved. You will create test files to thoroughly test program logic and verify system flow. You will identify, recommend and implement changes to enhance effectiveness of QA strategies. What You Will Do Independently develop scalable and reliable automated tests and frameworks for testing software solutions. Specify and automate test scenarios and test data for a highly complex business by analyzing integration points, data flows, personas, authorization schemes and environments Develop regression suites, develop automation scenarios, and move automation to an agile continuous testing model. Pro-actively and collaboratively taking part in all testing related activities while establishing partnerships with key stakeholders in Product, Development/Engineering, and Technology Operations. What Experience You Need Bachelor's degree in a STEM major or equivalent experience 5-7 years of software testing experience Able to create and review test automation according to specifications Ability to write, debug, and troubleshoot code in Java, Springboot, TypeScript/JavaScript, HTML, CSS Creation and use of big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others with respect to software validation Created test strategies and plans Led complex testing efforts or projects Participated in Sprint Planning as the Test Lead Collaborated with Product Owners, SREs, Technical Architects to define testing strategies and plans. Design and development of micro services using Java, Springboot, GCP SDKs, GKE/Kubeneties Deploy and release software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs Cloud Certification Strongly Preferred What Could Set You Apart An ability to demonstrate successful performance of our Success Profile skills, including: Attention to Detail - Define test case candidates for automation that are outside of product specifications. i.e. Negative Testing; Create thorough and accurate documentation of all work including status updates to summarize project highlights; validating that processes operate properly and conform to standards Automation - Automate defined test cases and test suites per project Collaboration - Collaborate with Product Owners and development team to plan and and assist with user acceptance testing; Collaborate with product owners, development leads and architects on functional and non-functional test strategies and plans Execution - Develop scalable and reliable automated tests; Develop performance testing scripts to assure products are adhering to the documented SLO/SLI/SLAs; Specify the need for Test Data types for automated testing; Create automated tests and tests data for projects; Develop automated regression suites; Integrate automated regression tests into the CI/CD pipeline; Work with teams on E2E testing strategies and plans against multiple product integration points Quality Control - Perform defect analysis, in-depth technical root cause analysis, identifying trends and recommendations to resolve complex functional issues and process improvements; Analyzes results of functional and non-functional tests and make recommendation for improvements; Performance / Resilience: Understanding application and network architecture as inputs to create performance and resilience test strategies and plans for each product and platform. Conducting the performance and resilience testing to ensure the products meet SLAs / SLOs Quality Focus - Review test cases for complete functional coverage; Review quality section of Production Readiness Review for completeness; Recommend changes to existing testing methodologies for effectiveness and efficiency of product validation; Ensure communications are thorough and accurate for all work documentation including status and project updates Risk Mitigation - Work with Product Owners, QE and development team leads to track and determine prioritization of defects fixes
Posted 1 day ago
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