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Principal Associate IT (BMC Helix)

Principal Associate IT (BMC Helix)

Eurofins

5 - 8 years

17 - 22 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

technical support itsm bmc troubleshooting itil erp project management information management team management asset management problem management dashboards change management database management incident management xml xslt eib sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.Total years of experience "“ 5 to 8 yearsBMC years of experience "“ 3 to 5 years Key Responsibilities

Solution DevelopmentDesign, develop, and implement BMC Helix applications and solutions tailored to business requirements.

IntegrationIntegrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow.

BMC Discovery and CMDB healthEnsuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery

CustomizationCustomize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.

Technical SupportProvide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations.

DocumentationCreate and maintain detailed technical documentation, including design specifications, testing plans, and user guides.

CollaborationWork closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.

TrainingProvide training and support to end-users and IT staff on BMC Helix functionalities and best practices.

Continuous ImprovementStay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.

SupportSupport issues related to the applicationsDigital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management

ConfigurationConfigure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.

ReportingCreate Reports, Dashboards, and distribute reports.

OthersRespond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

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Principal Associate IT (BMC Helix)