Order Management Associate

Job Description

About Us At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page. Where we work Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Mexico, Türkiye and two other US locations (Denver and Austin). This role is required to work US time - which will be 8:30 PM IST to 4:30 AM IST. Preference will be given to candidates who live near one of our hubs in India - Chennai or Mumbai About This Role As a Order Management Associate, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level. This is a full-time position reporting to the Senior Manager of Deal Desk Administration. The Deal Desk Admin is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. What you'll be doing Basic and Complex Order Processing: Receive, review, and process basic orders, plus Debook/Rebook, Clawback, and Amend & Extend orders accurately and effeciently Compliance: Ensure orders are approved and compliant with company policies and procedures regarding revenue recognition and order processing. Issue Resolution: Address any order discrepancies or issues promptly and effectively, collaborating with relevant stakeholders as needed. Triage: Monitor all Deal Desk and Order Management queues to route work to the appropriate team/individual based on a set of formal routing rules. Low Touch Requests: Processes requests related to obtaining signatures, low-touch document changes, customer data changes, and system errors Special Projects: Contribute to Deal Desk and Order Management Special Projects by executing test scripts and providing feedbackPartner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes. What you’ll have 3 months - 6 months of work experience in the Enterprise SaaS/B2B industry, with preference for experience in Deal Desk, Order Management, or Finance Operations Basic understanding of how to use Salesforce and familiarity with Netsuite - Proficient in gSuite or Microsoft Office - Familiar with basic Revenue Recognition Rules Salesforce.com CPQ experience preferred but not required. Proficient in gSuite or Microsoft Office A high attention to detail is necessary to prevent errors in processing orders, invoicing, and delivery Excellent communication and interpersonal skills to work across the business with sales, legal, finance, and other stakeholders - Capable of multitasking and prioritizing tasks under pressure with flexibility during high-volume periods We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy: We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it. Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend. Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success. We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs? At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. Information regarding data privacy is available within the Udemy Careers Privacy Notice. Show more Show less