Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a highly organized and experienced Operations Manager to lead and streamline freight forwarding operations (Air, Sea, Road – Import & Export). The candidate will be responsible for managing the operations team, ensuring timely movement of cargo, cost optimization, client satisfaction, and regulatory compliance.

Key Responsibilities:

  • Oversee and manage end-to-end freight forwarding operations (import/export, air/sea/road).
  • Plan, execute, and monitor daily shipments and logistics schedules.
  • Liaise with international agents, shipping lines, airlines, transporters, and customs brokers.
  • Ensure proper documentation (BL, AWB, invoices, packing lists, etc.) and compliance with customs and DGFT regulations.
  • Supervise the operations team to ensure timely clearance, dispatch, and delivery of cargo.
  • Negotiate freight rates and vendor contracts for cost-effective operations.
  • Coordinate with sales, customer service, and finance teams for smooth cross-functional workflow.
  • Handle customer queries and complaints efficiently with solution-oriented communication.

Required Qualifications & Skills:

  • 5+ years of experience in freight forwarding operations (sea & air essential).
  • Strong knowledge of Incoterms, customs clearance, international shipping laws.
  • Excellent communication and leadership skills.
  • Proven ability to manage teams, vendors, and client expectations.
  • Attention to detail, time management, and problem-solving mindset.

Preferred Skills:

  • Experience with both import and export operations.
  • Familiarity with documentation software.
  • Existing network of agents and carriers is a plus.

What We Offer:

  • Opportunity to grow with a fast-paced and reputed logistics company
  • Professional and collaborative work environment

Job Type: Full-time

Schedule:

  • Day shift

Experience:

  • Operations management: 5 years (Required)

Work Location: In person

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