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Vuram logo

Operations

0 - 4 years

2 - 6 Lacs

Bengaluru

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Supervisor Interpersonal skills Insurance claims Analytical Focus Standard operating procedures Customer service Management Research Claims processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer incoming calls and respond to customer queries
Research and resolve customer issues using the tools and applications provided
Identify and escalate issues to supervisors wherever necessary
Document all calls as per the standard operating procedures
Follow up on customer calls wherever necessary
Identify and escalate to management any deviations observed in the call trends
Maintain expected Quality Targets
Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
Meet internal Production, Utilization and Productivity target

Qualifications
Graduate from a recognized university
Proficient in computer applications
Knowledge of customer service practices
Excellent listening, verbal and written communication skil

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