Operations Lead

Feel It Live (FIL) is Soul Jams’ curated B2B vertical — delivering immersive live music experiences for weddings, private parties, corporate gatherings, and branded events. Think: tailor-made jam sessions, crowd-favorite singalongs, and artist-led moments that spark joy.

Operations Lead – FIL

If you’re someone who thrives on structure, loves creating memorable experiences, and enjoys the satisfaction of running a tight ship behind the scenes, this is your stage.

Key Responsibilities:

Operations & Delivery

• Oversee and streamline execution for every FIL gig from start to finish — including artist coordination, production, logistics, and client expectations
• Maintain high on-ground experience standards across all cities
• Build gig-day checklists, processes, and artist/vendor SOPs

B2B Sales & Pipeline Ownership

• Respond to inbound queries and convert leads with timely follow-ups and custom decks/proposals
• Build outbound pipeline with strategic outreach to wedding planners, agencies, venues, and corporate clients
• Own all outreach systems (CRM, email tracking, coordination with marketing)

Scale & Expansion

• Identify potential cities and clients for FIL growth
• Onboard and coordinate with local artists and vendors in new geographies
• Help standardize processes so expansion can happen with agility and consistency

Strategic Thinking & Insights

• Maintain and analyze key data — gig performance, artist ratings, feedback, etc.
• Spot bottlenecks early and propose solutions across ops, marketing, or structure
• Collaborate with business team and leadership on pricing, packaging, and pitch design

Creative & IP Involvement

• Support the creation and execution of FIL’s online and branded IPs
• Coordinate with the content, design, and media teams on creative deliverables when needed

Must Have Skills:

• 2–5 years of experience

  in event operations, artist management, live production, or project management.
• Proven ability to

  run multiple gigs/events simultaneously

  with strong attention to detail.
• Excellent

  coordination and communication skills

  , especially in high-pressure, time-sensitive environments.
• Comfortable with

  Google Sheets/Excel

  , checklists, CRMs, and project tracking tools.
• Strong problem-solving mindset with the ability to anticipate and troubleshoot on-ground challenges.
• Passion for music, people, and soulful experiences — with a desire to build something meaningful from the inside out.